Morrie's Brooklyn Park Subaru

I just purchased a pre owned 2020 Outback. Paige and Ben did a fine job of being patient and explaining and answering questions. It took a long time but all went well.This is my 5th Subaru. did a fine job of being patient and explaining and answering questions. It took a long time but all went well.This is my 5th Subaru. More

Charge you for services that they don't complete I took my car in to have them change the oil and rotate the tires. The only reason I brought it into the stealership for the oil change was because I I took my car in to have them change the oil and rotate the tires. The only reason I brought it into the stealership for the oil change was because I had a coupon. I watched the guy the entire time through the viewing window and he never rotated the tires. When the service advisor called me to the desk to pay, he said the tires were rotated and the wear on them is ok and the brake pads were checked and looked fine. Neither things were done. I figured I would give them another chance the next time I needed an oil change because I had another coupon. I asked them to change the oil and rotate the tires. Once again I watched the entire time through the viewing window and the guy never rotated the tires or checked the brake pads. This time I called him out on it in front of other customers that were waiting for their cars to be serviced because these places should not be getting away with their little service scams. More

Went to look at a car 7/2/2020. My mother, fiancé, and myself. We worked with Joel, which was fine. Seemed Joel was as dealing with two customers. However a gentleman name Tim came over and was absolutely myself. We worked with Joel, which was fine. Seemed Joel was as dealing with two customers. However a gentleman name Tim came over and was absolutely rude. First he didn’t even introduce himself & came over with a horrid attitude from the beginning. My mother and I were trying to get clarification on some question we had and one of his responses was “I don’t know I’ve only been here for two days”. Okay why are you on the floor if you don’t know how to answer the questions we were asking. After that it was nothing but attitude from him. He wouldn’t even try to talk numbers with us and wouldn’t get someone else for us to work with. He was absolutely disgusting and horridly rude. I do not recommend buying a car from Morie’s Brooklyn Park - Tim was also unbelievably misogynist and acted like we didn’t know what we were talking about when truly it was him. Worst customer service I’ve ever received. More

Rude, rude, rude Worst sales experience in my 40 years of car buying. Salesperson Joel was great. Then along came Tim, the most arrogant and least helpful sales manage Worst sales experience in my 40 years of car buying. Salesperson Joel was great. Then along came Tim, the most arrogant and least helpful sales manager I have ever met. Simple questions like ‘about how much would payment be?”; “What are interest rates for used cars?” And, “could we finance for 72 months?” were all answered with, “I don’t know.” When asked to ballpark loan payment, it was clearly an inconvenience. His condescending attitude was rude and misogynistic. At one point he told us he had only been there a couple of days so did not know the inventory. When trying to see if we could get to an acceptable payment, it was clear he did not want to help. We were willing to borrow more than asking price, and if he hadn’t been such an xxx, I was planning to kick in some money to help my kids. However, when he abruptly told us he didn’t think we could make a deal and we were done, I no longer wanted to work with him. I told him he was rude and he laughed saying, “I have not heard that in 10 years.” Personally, I find that hard to believe. He was nasty to me (a woman), my daughter (an Asian woman) and my son-in-law. I did ask if I could possibly work with someone else. He said no and walked away. Too bad. We would have bought a car. But NEVER from a jerk like Tim. More