Morrie's Brooklyn Park Subaru

Customer Service Excellence I have been dealing with Chris Fagerlie for close to 8 years now. His customer service professionalism has remained a 10 for all these years. His at I have been dealing with Chris Fagerlie for close to 8 years now. His customer service professionalism has remained a 10 for all these years. His attention to detail, respect for the customer at all times and friendly demeanor has played a role in our decision to buy Nissan products now and in the future. More

Terrible Service Morrie's has TERRIBLE customer service! I live about 80 miles from the dealership, found a car online that I liked, drove there, and purchased the veh Morrie's has TERRIBLE customer service! I live about 80 miles from the dealership, found a car online that I liked, drove there, and purchased the vehicle. Since I lived far from the dealership, I declined the "Buy Happy" service, yet it and the $89.99 charge showed up on my bill for the car. They did end up correcting it after I pointed it out to them. I almost missed it though! Crooked! Also, the car needed new plates- I was told that they would mail them out to me when they came in. The week my temporary plates were set to expire, I was out of the country and didn't have phone service. I expected to find my new plates in my mailbox when I got home. Instead, when I landed in the US I got a voicemail saying I could come in anytime to get my plates put on. I called the dealership as soon as they were open and they told me they would overnight ship the plates to me. The next day, I waited around all day for the plates to arrive only they didn't. I called Morrie's again and they said to check for them the next day because they went out that morning, not yesterday as they told me. The lady on the phone got very sassy with me right away. I told her I was frustrated that I couldn't drive my car because I had expired temporary plates. She told me in a very disrespectful tone that I can drive my car anyway, the police won't give you a ticket. I don't think a company should recommend that their customers blatantly break the law! I would NOT recommend buying a car from Morrie's! If you do, expect terrible customer service and check for mistakes before you sign ANYTHING!!! More

Unethical Dealership Went into the dealership and test drove a used vehicle an all was good. A week or so later I finally made up my mind to purchase the vehicle. I call Went into the dealership and test drove a used vehicle an all was good. A week or so later I finally made up my mind to purchase the vehicle. I called and talked with Will and he took a down payment over the phone. We set up an appointment to complete the transaction a few days later. I then receive a call the day of the appointment to let me know the vehicle had been sold. This to me is an unethical business practice and I hope everyone that reads this decides to do business elsewhere. More

Helpful, No Pressure Sales Environment! Dave provided us a very comfortable car leasing experience. Along with his honest feedback, he gave us answers to all the questions we had without mak Dave provided us a very comfortable car leasing experience. Along with his honest feedback, he gave us answers to all the questions we had without making us feel uncomfortable. We walked in the doors of the dealership anxious and nervous but left smiling and delighted by the professional business manner with which Dave treated us. Thanks again for a great car buying experience! More

Jayne is the best! I came in to exchange a vehicle I bought previously and was lucky enough to get Jayne as my dealer. She was by far the best car dealer I have ever wor I came in to exchange a vehicle I bought previously and was lucky enough to get Jayne as my dealer. She was by far the best car dealer I have ever worked with. I felt able to ask any and all questions that popped in my mind. Jayne is patient, full of knowledge, and extremely thorough . She wasn't rushed and I truly felt that she was there to help me make the best decision - not just make a sale. I trust her completely! Because of Jayne I got a car that is PERFECT for me instead of a car that I am just ok with. I would recommend anyone to buy a car from Jayne. She makes what could be a stressful experience fun and easy. I've been telling everybody I know to buy a Subaru from Jayne! More

Always excellent customer service! I'm impressed that every employee I am in contact with at Morrie's is so customer focused. When I take my car in for service, it's done on time, with I'm impressed that every employee I am in contact with at Morrie's is so customer focused. When I take my car in for service, it's done on time, with follow up the next day. I highly recommend. More

Unexpecting long oil change I waited close to 2 hours just to have my vehicle serviced for a scheduled oil change (Buy Happy Oil Change). This was a Thursday afternoon and there I waited close to 2 hours just to have my vehicle serviced for a scheduled oil change (Buy Happy Oil Change). This was a Thursday afternoon and there were only 2 other vehicles ahead of me at the time. After an hour and a half, I had to seek out Scott H. to get an update on my vehicle. Although Scott was friendly and forgiving, I wished he would had communicated that my vehicle was still being serviced after the one hour mark so that I could reschedule my following events. I will think twice about getting my oil changes at this location the next time my vehicle is due. More

honest, forthright. I researched prices and found Costco sells thru other dealerships. Morrie's beat their price. There was no high pressure to buy, xxxx, there was no p I researched prices and found Costco sells thru other dealerships. Morrie's beat their price. There was no high pressure to buy, xxxx, there was no pressure at all! More

very satisfied I was not very easy buyer: I asked many questions and when all paperwork was done I require to change the car. Frankly I was amazed to see how Jimmy h I was not very easy buyer: I asked many questions and when all paperwork was done I require to change the car. Frankly I was amazed to see how Jimmy handled all this with his infinite patience. Thank you Jimmy! I very satisfied with your service and with car which you sold me. More

Sixth time - all were charms Sixth leased Subaru from Morrie's - Dean knows my likes/dislikes and always has the next one ready before the lease runs out. Between sales and servi Sixth leased Subaru from Morrie's - Dean knows my likes/dislikes and always has the next one ready before the lease runs out. Between sales and service, car ownership is hassle free. More