Morrie's Brooklyn Park Subaru

Bought two cars from Morries in 2020 and paid $89 each for their "Buy Happy" program, promising free car washes for life, as long as we owned the vehicles. What a sham. Five years later, they’ve completel for their "Buy Happy" program, promising free car washes for life, as long as we owned the vehicles. What a sham. Five years later, they’ve completely ditched the program with zero warning. Apparently “Lifetime” is 5 years for them. The automated wash closed a while back, forcing us to go to the dealership, which was annoying but doable. Then, two weeks ago, I show up for a wash, and they casually tell me the program’s done. No warning, no heads up. Like “Hey loyal Buy Happy customer, we are going to phase out this program in a few months, please let us know how we can make this right for you.” No explanation, no apology—just a big middle finger to loyal customers. The sales manager, Tim Kruse, was beyond useless. He brushed me off, claiming he was "too busy" to deal with it, mumbled something about “researching” the issue, and promised to call me the next day. I watched him write down my number, but surprise, surprise—two weeks later, not a peep. Clearly, Morries doesn’t care about return customers. The car wash was “broken” half the time anyway, like they were phasing it out on purpose. Attached is a photo of the Buy Happy sticker on my car (my wife’s has one too), proof of the promise they didn’t keep. Save your money and avoid this place—they’ll take your cash and leave you high and dry. I know it’s only $89, but it’s the principle of the matter. Never buying from Morries again, and I’ll make sure everyone knows why. More

This is the third new Subaru I purchased at Morries Brooklyn Subaru. I have always been impressed with their shop and staff. Brooklyn Subaru. I have always been impressed with their shop and staff. More

Knowledgeable and friendly staff! Would recommend Morrie's to others! Dennis and Ryan were fantastic to work with. Would recommend Morrie's to others! Dennis and Ryan were fantastic to work with. More

Friendly and knowledgeable staff. Easy to work with this is the fourth vehicle I have purchased here Easy to work with this is the fourth vehicle I have purchased here More

He is very friendly man. As we are hearing impaired, we communicated by writing the papers and he has good patience with us that we appreciated very much ! As we are hearing impaired, we communicated by writing the papers and he has good patience with us that we appreciated very much ! More

Easy to work with and no pressure to buy. Not all of my questions could be answered so hopefully the follow up review will do that. Not all of my questions could be answered so hopefully the follow up review will do that. More

I had a great experience at Morrie's Brookly Park Subaru. Everyone was very helpful and the whole buying process was explained well and went smooth. I would buy from Morrie's again! Everyone was very helpful and the whole buying process was explained well and went smooth. I would buy from Morrie's again! More

Paul was my salesperson and he was great! Made process extremely easy and answered all my questions. Made process extremely easy and answered all my questions. More

So far, my experience of Morrie's Brooklyn Park Subaru has been incredibly negative. I purchased a 2021 Subaru Forester online, discussed it at length over the phone with the salesperson (Dennis), and wen has been incredibly negative. I purchased a 2021 Subaru Forester online, discussed it at length over the phone with the salesperson (Dennis), and went through all of the financing telephonically. I didn't get a video of the interior / exterior of the car until the night before it was being delivered, and when I reviewed it I noticed the lid of the center console was dented and ripped up. None of this was disclosed to me in advance. I reached out to ask about it, and the dealer promised to replace it with a new lid. When the car arrived to me, I quickly realized that there was A LOT of interior damage, none of which had been disclosed or addressed by the dealer--including dents and paint scratches on the inside of both rear doors. I've since had it inspected by my local dealer, and it needs two new dash vents; new arch molding; an entirely new center console; and new weather seal on both rear doors--likely ~$800 in parts and labor. It also didn't include a manual. I have had some response from one of the sales managers and hope that I can update this review with news that they dealt with this in a timely and satisfying way. For now, I'm not holding my breath. More

Very courteous staff Good communication Would be 5 stars but there were discrepancies between what accessories I ordered and what was delivered. Staff was very helpful trying to correct. stars but there were discrepancies between what accessories I ordered and what was delivered. Staff was very helpful trying to correct. More