Morong-Falmouth

Everyone I came in contact with at Morong was very professional, friendly, and helpful. From my initial email to my telephone negotiations, to formalizing an offer and picking up the car and filling o professional, friendly, and helpful. From my initial email to my telephone negotiations, to formalizing an offer and picking up the car and filling out the paperwork I felt like I was treated respectfully. Although I was nervous about buying a car sight unseen from more than 300 miles away, I found the process was without a problem and likely went better than had a purchased someplace nearby. The other Mazda dealerships I contacted were less helpful generally and the closest one to me was actually rude the one time I stopped by looking for a model I was interested in. Morong is worth the trip for those searching from a distance on the web, and for those who already live nearby- I am jealous! I won't be able to see them for my scheduled servicing! More

A no pressure sales approach. Given options and variety of vehicles to choose from. Did not feel rushed or buy now approach. Once decided, vehicle not in their inventory, but found one wi variety of vehicles to choose from. Did not feel rushed or buy now approach. Once decided, vehicle not in their inventory, but found one with another dealer and had it the next day. Very competitive in pricing. Best car purchase experience I have had. More

Asked the Morong internet sales team to find a used Porsche Cayenne. Said they were working on it by calling Porsche Financial. Two weeks go by and nothing from them. Contacted a local dealer who fi Porsche Cayenne. Said they were working on it by calling Porsche Financial. Two weeks go by and nothing from them. Contacted a local dealer who finds exotic cars and within 3 hours found 140 used Cayennes, which included cars from Porsche financial. Needless to say I still gave Morong the first chance at a sale, but stipulated I needed to have some sort of information by the end of the day. Three days later I am still waiting for that information to arrive (insert sarcastic laugh here). You would think in today's social media world they wouldn't be so stupid to have poor customer service, but.......... More

Service is always fast and friendly whenever I contact John for anything big or small. He is always willing to help and be helpful. If he doesn't know the answer he always finds one for me. I am lucky t John for anything big or small. He is always willing to help and be helpful. If he doesn't know the answer he always finds one for me. I am lucky to have found such a great salesmen, even after the sale of my car. More

After having had a terrible experience with Prime Motor Group of Saco, I had the car I ordered transferred to this dealer for purchase and am glad I did! It was like night and day in terms of customer serv Group of Saco, I had the car I ordered transferred to this dealer for purchase and am glad I did! It was like night and day in terms of customer service. Not only that, they even beat Prime's price and interest rate, which was already very low. They were very kind and turned my nightmare at Prime's into a happy ending with them. Thank you, Morong! More

I was provided exceptional service at morong! Teddy and Anne both went above and beyond to find my vehicle. It's the little details in customer satisfaction that matter. I even asked for hot chocolate that Anne both went above and beyond to find my vehicle. It's the little details in customer satisfaction that matter. I even asked for hot chocolate that they didn't have one hand and within ten minutes Teddy went across the street to get a hot chocolate! I will absolutely recommended this dealership, and the sales representivites in the future! Thank you guys! I LOVE my new CX-5 :) More

I have been hunting for a new car for some time now. I had been to several dealerships and couldnt find exactly what I was looking for. This is when I turned my search towards Morong Falmouth for the ans had been to several dealerships and couldnt find exactly what I was looking for. This is when I turned my search towards Morong Falmouth for the answer. I can't begin to tell you the exception level of customer service I recieved. Everyone there was friendly, kind and responsive. It didn't feel like a car sales experience, it was more a community of employees that love their job. Ted Cianchette was the sales associate that sealed the deal. This employee goes out of his way to make sure that every detail in buying a car is one of a kind. The whole selling experience felt like an honest open two way conversation. I have to give a shout out to Al for the financing experience, again, every detail was explained and done with passion as well as a huge level of enthusiasm and fun. Please keep these guys in mind if you are in the market for a new or used car, this dealership knows how to build a relationship with customers. They wil be our dealership for years to come. thanks again, Nate More

I bought a new Volkswagen Jetta at Morong Falmouth in 2004. I had a great experience at the time, unfortunately that service diminished over time. This is a long post, but worth the read, especially if y 2004. I had a great experience at the time, unfortunately that service diminished over time. This is a long post, but worth the read, especially if you are considering having their Service department do any work on your car. A few months ago, random electrical issues started popping up literally overnight. I got in my car one morning to go to work and my window switches worked intermittently, cruise control shut itself off randomly, car wouldn't lock anymore, or if it did, it would unlock itself shortly thereafter. I couldn't arm the alarm at all. There were other strange issues as well, but you get the idea. Since it was electrical, I figured this would be a dealership job so I brought it to Morong at 8:00AM. I explained the issues to my service advisor and he told me he would call me when they had a diagnosis and to let me know what the cost would be before they did any work. I hadn't heard anything by 12:00PM, so I thought I would give a call to see if they had any ideas. My service advisor, Bryan told me that multiple parts/modules had gone bad and needed to be replaced: “It looks like the door switches, steering wheel control module, some electrical component for the locks had all gone bad. Total bill will be around $700 - $800”, Bryan said. (paraphrasing) Shocked, I replied, “Umm, my car hadn't been struck by lightning and I didn't drive it into Casco Bay...why would all that happen at once?” “These things happen from time to time - can I start the work now?” “Just do the door switches, I don't care enough about cruise control to pay that kind of money”. “Very good, I'll give you a call when your car is ready.” 4:30PM rolls around and I hear nothing from Bryan. I got out of work and just went to the dealership. I found Bryan and asked if my car was ready. “Oh, hello...I’m sorry, but we actually don't have the door switches in stock and we couldn't do the work.” says Brian “Really? No phone call?” I replied. “I've been really busy with other customers, sir, sorry for the inconvenience....” Ugh...whatever, at this point I am a bit disgruntled as I haven't gotten any love from Morong at this point...but this isn't the worst part. He then tells me, “Well, I have to charge you for the tech's diagnostic time - 4 hours” I was beside myself. “You're going to charge me 4 hours of diagnostics and you didn't even do anything?” “Well, we need to get something for the tech's time”. “You didn't do anything. There is no way I am giving you $380 for nothing.” “Tell you what, I'll take 2.5 hours off since we didn't have the switch.” I was fuming and getting ready to explode, but paid the bill anyway of $161.08 as I had to pick up my son. When I got home, I started doing some research on the internet to see what would cause all of these systems to go bad. To shorten this a bit, after doing some research, I found a common culprit that could be causing all of these issues – the CAN-bus. If you aren’t familiar with what a CANBus is, it is basically a messaging system that relays messages between modules in a car. As an example, when you lift up on the power window switch, a message is broadcast to some module that is listening. It interprets the message and controls the window motor to roll the window up. So, with some diagnostic hardware and software I have at home (VAG-COM from RossTech), I connected to my car and very quickly was able to determine that there was garbage being broadcast on the CANBus. This made me think of an adapter I bought to retain use of my car’s steering wheel controls with my aftermarket radio which makes use of the CANBus...definitely worth a try. After about 5 minutes, I determined this adapter was the source of the problems…when I removed it, EVERYTHING started working properly again. Windows, locks, alarm, remote, cruise…all of it right back the way it was. Morong was going to sell me $700+ worth of parts + hours of labor (who knows what else). What exactly did these “technicians” do for 4 hours of labor other than misdiagnose the problem and charge me for it? Had they actually done some real diagnostics and determined this was the problem, I would have gladly paid for that hour's worth of diagnostics as it was a problem with something I added to the car. But instead, they definitively told me that 3+ other systems had gone bad. I want my $161.08 back. I called Bryan the next day, told him what I found out and that I think I am due a refund. Naturally he hemmed and hawed at first, but then agreed that the tech should have tested this and it shouldn't have taken 4 hours to come up with a completely wrong diagnosis. He told me he needed to talk to his service manager to push the refund through and as soon as he did he would send me a check. I sort of laughed at this, as it seems so cliché to send a check in the mail, but whatever, I was happy that they were going to correct the issue and retain me as a customer. Well, unfortunately that never happened. 2 months later, and over a dozen phone calls and trips to the dealership I have been blown off over and over again. Every time I call there, Bryan tells me, “Oh, yeah – I need to get my managers permission; I just missed him last time you called. I’ll talk to him today and get that check mailed out.” I’ve heard that at least 3 times now. Whenever I call there and end up on voicemail, whether the Service manager or Bryan, I NEVER receive a call back. I don’t understand what the issue is…supposedly this was approved by the advisor, why haven’t I received a refund yet? Has he actually spoken with a manager? What’s it going to take, sitting on the sales floor in front of that new Porsche to get a response? Completely unprofessional for a dealership – I guess that “five star” rating isn’t all that important to them after all. I will continue to bother them until I get the money. I know it isn’t much, but at this point, it’s more about the principle of the issue. The dealerships push us around and overcharge because they can and personally I am sick of it. I hope they finally do the right thing and send my refund back to me – I will consider revising this review if so. Regardless, I will NEVER bring a car back to Morong Falmouth again. Thanks for reading, Jason More

We recently purchased a new car at Morong Falmouth. Our experience working with all the folks we met at Morong was very positive. Everyone at the dealership was friendly, seemed genuinely eager to help, a experience working with all the folks we met at Morong was very positive. Everyone at the dealership was friendly, seemed genuinely eager to help, and applied very little pressure as we made our decision about which car to buy. Prior to buying our car, we contacted and visited a couple of other dealerships. We decided to return to Morong and eventually buy through Morong because we were so impressed with the people we dealt with and the apparent premium they put on customer service and satisfaction. Great job Parker, Ted, and Mel! More

Tom Seymour offered great options and very professional data for us to make an informed decision. The deal was terrific, and he went out of his way to accommodate our needs. He and Ann Cote made every effo data for us to make an informed decision. The deal was terrific, and he went out of his way to accommodate our needs. He and Ann Cote made every effort to find the vehicle we had ordered, and they offered us several choices until we were satisfied with the right vehicle for our needs, desires and budget. Paperwork with Mel Hatch was also smooth, clear, and quite professional. She even took the time to explain to us the different credit reports and how to register the vehicle. We would wholeheartedly recommend this dealer to any of our friends! More