Morong-Falmouth

I had been watching a car on their lot for sometime and told my salesman to contact me when and if the price came to where I wanted it to be and he did. I stopped by on a Friday and test drove the car and told my salesman to contact me when and if the price came to where I wanted it to be and he did. I stopped by on a Friday and test drove the car and asked if I could keep it overnight to really give it a spin and they agreed. I returned to the dealership on Saturday and informed Greg that I loved the car and would like to buy it if we could agree on price. After discussing with the owner a few price options (which of course you would do) we came to a price that suited me with a few extras that were thrown in and a promise that the car would be cleaned and ready for my at the beginning of the following week. At this point I met with the Finance Goddess and we did a credit app. and I was approved in less then 10 minutes. All of the people at this dealership were engaging, and very welcoming with my salesman being at the top of the list. The final thing that my salesperson did that sealed the deal was he brought out the service tech. that would be detailing the car to review how he did it and what he would do and to give me the opportunity to ask for a few extras on the detailing end. I am hopeful that since my experience was so grand with the purchase that I will be as lucky when I need service...we shall see but I am betting on a yes! More

My experience with all the employees at Morong have been nothing less than superior. They are friendly, knowledgeable and treat you like family. They are friendly, knowledgeable and efficient, and at no t nothing less than superior. They are friendly, knowledgeable and treat you like family. They are friendly, knowledgeable and efficient, and at no time do you feel like you are dealing with sales people. You get the best deal without asking and their follow-up is to be commended. I highly recommend any one who is looking to purchase a vehicle and looking for top shelf service, to start at Morong in Falmouth Maine. You not only will not need to go elsewhere, you also will not want to. They have a customer life. More

After looking at V.W.'s at three other dealerships, I stopped by Morong's on a busy Sat. I was promply greeted and allowed to look around. I was not pressured. Everyone spoke to me including the owner. stopped by Morong's on a busy Sat. I was promply greeted and allowed to look around. I was not pressured. Everyone spoke to me including the owner. All my questions were answered. The entire staff was professional. Dave Holt responded to my e-mails promptly as we considered our purchase. I was offered more than Blue Book for my trade. After buying our new Passat, Dave rode in the car with me to make sure I understood all features and controls. We had previously driven it alone. And finally we were given a tour of their modern and clean service center and introduced the the V.W. service manager. Dave followed up a few days later to make sure that we were 100% happy. We are!! I would highly recommend this dealership to anyone. They are low key, honest and fair. Most importantly they treat you like you are more than just a customer. More

I could not disagree with the above posters more. I live out of state and vacation in Maine in the summer. David (I believe the head of Audi sales) gave me a fantastic deal on a 2008 Audi Q7. The sale out of state and vacation in Maine in the summer. David (I believe the head of Audi sales) gave me a fantastic deal on a 2008 Audi Q7. The sales team is courteous and not pushy. They actually encouraged me to seek out other prices. I priced it with my local dealer in Doylestown, PA and he could not come close within 5K. They arranged to have the car delivered and gave me an excellent deal on my used A6 Avant. I regularly recommend Morong Falmouth to anyone interested in purchasing an Audi! Consider me and my family a loyal customer. More

Very customer service friendly. Took car in when they said they were going to and the bill came to what was quoted and the car was fixed. Who could ask for anything more. Very friendly and helpful staff said they were going to and the bill came to what was quoted and the car was fixed. Who could ask for anything more. Very friendly and helpful staff all around. Also, everything is very clean and being able to drive the vehicle inside to check in is a great feature. More

I have an 04 passat wagon. The over head cam ceased on it. There is a Know problem with sludge build up in 99-04's with slugde build up. So VW extended the power train an extra two years. I thought that it. There is a Know problem with sludge build up in 99-04's with slugde build up. So VW extended the power train an extra two years. I thought that my warrenty had expired but my mechanic brought this info to my attention. So I had it brought to Morongs. But this did me no good since I did not keep any records of having the oil changed. I met with Mac the service manager he told me that they looked at the motor, and it was clean, they could tell that it had been kept up with, there was plenty of oil and the oil filter was new. But they wouldn't cover it. He couldn't tell me why a car with 52,000 miles with a clean motor would cease up. When I first started my process with Morongs at the customer service counter I was treated like i was being an inconvience because I wanted them to look at my car. My car had been in pieces from my mechanic. After Morongs was done with my car the failed to put several pieces of it back...just the oil pan and all the nuts an bolts that held it together. Not to mention all the grease and crap their mechanics left on the interior of the car. I knew that when my car was going to Morongs I would not get the out come I thought would or should happen. I spoke with over a dozen people that have VW's or that have delt with morongs and they don't drive VW's any more or they don't go to Morongs. I have one friend that has a 08 Audi from them and it burns a quart of oil a month and they told him that was normal...and they haven't fixed the problem. From start to finish it has been a terrible experience dealing with Morongs. I loved my passat for the first four years that I have had it. I was looking to get another wagon and another GTI for my girlfriend. After dealing with Morongs and the service that I recieved and just the smug way they talked and delt with me there is no way I will ever own a VW again. More

I cannot say enough here to relay the the experience I have had with this dealership. The worst possible experience one can imagine in all respects. Their service ethic seems more suited to avoid liabilit have had with this dealership. The worst possible experience one can imagine in all respects. Their service ethic seems more suited to avoid liability than provide customers with good service. I have been there 8 times in 9 months and still they can't seem to fix a wobble in the front end. I could not list the entire series of errors which range from basic incompetence to actually putting my safety at risk on defective tires, which they discovered on the 4th visit for the same problem, after rotating the defective tire to the back where I couldn't feel the vibration. Only after I had the tires rotated and the vibration returned did I realize they never fixed the problem. STAY AWAY!!! More

Tried to buy an Audi in Maine to keeep the $$ in the state. Looked at used A6s, settled on a new A4 Avant. Told the sales person (Greg) that we wouldn't hesitate to go to Boston for a better price if th state. Looked at used A6s, settled on a new A4 Avant. Told the sales person (Greg) that we wouldn't hesitate to go to Boston for a better price if they weren't competitive.<br>Decided on the car with about a $33k sticker and asked for best deal they could offer. First the Sales Mgr tried to move us to a lease "as a marketing tool to keep us coming back". I couldn't understand wht he would make the sale MORE complicated when were ready to buy. Offered $500 off sticker and we said goodby. Greg asked for a couple more days to get us a better deal, another $300.<br>We went to Pass & Weisz in Burlington, MA. Found a similar car with about $1500 less options and they gave us $2500 off that, a much better deal.<br>Friends have had similar experiences at Morong. Not recommended. More