Morong-Falmouth

Mixed Enjoyed my dealing with John Phillips. However I thought the price set on my 2004 VW Wagon turn-in was cruelly low. $2500---you've got to be kidding! Enjoyed my dealing with John Phillips. However I thought the price set on my 2004 VW Wagon turn-in was cruelly low. $2500---you've got to be kidding! I think Morong owes me some bread! Now that it's sold I would love to know the price the buyer got. Sincerely, Alfred Padula PS: I love my 2012 VW! More

Spectacular! I would recommend Morong to anyone looking to purchase! John was great to work with and I will be back for future purchases! Thank you! I would recommend Morong to anyone looking to purchase! John was great to work with and I will be back for future purchases! Thank you! More

Excellent dealership Low pressure and high quality all around. Jeff is a very nice guy to work with. He's very professional and has a thorough knowledge of all of the ca Low pressure and high quality all around. Jeff is a very nice guy to work with. He's very professional and has a thorough knowledge of all of the cars he sells. More

Quick and Easy Car Buying Experience I have been a subaru person and had planned to buy another but when Andy Rogers let me test drive the new Jetta and Golf, I was interested then he gav I have been a subaru person and had planned to buy another but when Andy Rogers let me test drive the new Jetta and Golf, I was interested then he gave me all the info I could need, very neatly presented, to determine which would be the best car for me. Andy and the Morong staff were helpful, quick and very thorough when explaining everything. I would highly recommend Morong if your interested in a low pressure, informative car buying experience. More

Great Service! Purchased my dream car from Andy Rogers last night. Andy was a consummate professional - attentive, knowledgeable, and genuinely cared about his cust Purchased my dream car from Andy Rogers last night. Andy was a consummate professional - attentive, knowledgeable, and genuinely cared about his customer and getting me into the car I wanted. I would recommend Andy and all the folks at Morong to anyone buying a new vehicle! More

Service like family I wanted to express my appreciation for the consistently friendly service and advice that I received from Andy Rogers at Morong Falmouth. Andy's prio I wanted to express my appreciation for the consistently friendly service and advice that I received from Andy Rogers at Morong Falmouth. Andy's priority was obviously helping me to have all my expectations met, to the point that I trusted him as I would a family member. I'm thankful that he was my salesperson and that Morong gave him the freedom to put the customer first. I plan on continuing my relationship with Andy when I need to make my next purchase. Thanks for everything Andy. More

An enjoyable experience I don't want to bore anyone with the backstory - but let's just say we did our homework this time around when considering a vehicle purchase. We visi I don't want to bore anyone with the backstory - but let's just say we did our homework this time around when considering a vehicle purchase. We visited many dealerships- we held a firm budget - and we wanted to come out of this process with a new vehicle and feeling like we got a great deal. That is exactly what I got from the Morong Falmouth team. We leased a 2015 Tiguan, and from the first meeting with Andy through driving off with our new vehicle all I can say is that I enjoyed every aspect of it. I whole heartedly did not think "enjoyable experience" and "car buying" could EVER go together. That was before I met the Morong team. Andy is the most genuine car salesman I have had the pleasure of dealing with. He is as professional and straight forward and polite as one can be. He made sure the vehicle was the right fit first and foremost, and then made sure the pricing was going to work. He had no interest in selling us any car except the one that we would be most happy with. Once we knew the Tiguan was that car, he worked with Anne Cote to make sure we were in our budget. From a buyers perspective I think we went in pretty firm with our expectations. They did not judge us for being aggressive as most dealership do. They just worked with us. They took the approach that "if we can make this work, we will." And they did. I can not speak highly enough on the work Andy did to help us out. And also, Anne Cote was fantastic to deal with. I have not met a sales manager that I felt actually cared about the customer. But she does and it's transparent in her interactions. There is nothing fake about her. Again, I was very skeptical as we started to explore a new vehicle. I used to laugh at commercials where customers say they had "fun" buying a car. However I can consider myself lucky to have dealt with Morong this time around. I truly enjoyed the experience. It was stress free and I got a very good deal - and I met two fantastic folks along the way. I only hope more folks will go to Morong to enjoy the same experience. More

Quick, Courteous, and Hassle Free I reached out to Parker Sowles at this dealership on Thursday morning about a Volkswagen Golf and scheduled a test drive for that afternoon on my way I reached out to Parker Sowles at this dealership on Thursday morning about a Volkswagen Golf and scheduled a test drive for that afternoon on my way home from work. I had previously done my research so I knew what I wanted and as long as the trade-in price on my current car was in the ballpark I had every intention of purchasing. I showed up in the evening, test drove the car, and agreed to purchase it shortly thereafter. Due to it being late in the day I suggested we sign whatever needs to be signed to bind the purchase and then finish the paperwork the following day. I told Andy what kind of financing I could get through my credit union and gave them the chance to beat it, which Matt Sowles was able to do. I came back the next day, finished up the paperwork in a few minutes, and after a thorough explanation of the car by Andy Rogers I was happily on my way. I was never pressured by anyone and felt generally appreciated by the entire staff. There wasn't any of that fake salesmanship to get my money, they wanted my business and wanted me to be sure that I wanted to give it to them. A great experience all around and I have no doubt where I'll go first the the next time I'm in the market for a Volkswagen. More

Morong VW in Falmouth ripped me off multiple times. They lied about my brakes and tried to get me to replace them. A second opinion proved they were lying. 9 month later I got two brake pads replace They lied about my brakes and tried to get me to replace them. A second opinion proved they were lying. 9 month later I got two brake pads replaced, not the full brakes & struts Morong said I needed to replace "right away". I then brought my VW in for a warranty recall. Two weekend after they did it my car died in the middle of nowhere, have to be towed 100 miles and they found that parts were mysteriously missing from the car. Avoid this shop at all costs! More

Fantastic Incredibly friendly, low pressure attitude here. They really took care of us, and we have zero complaints. We were treated very well by everyone, and Incredibly friendly, low pressure attitude here. They really took care of us, and we have zero complaints. We were treated very well by everyone, and I'd highly recommend Phil Chouinard as your salesman and Dave Hellin as your finance manager. Even after our paperwork was signed, Phil took time with us to show us all the gadgetry of the new vehicle so we could enjoy it. They cleaned the car very well and it runs great! No worries at all. More