Morong-Falmouth

Service like family I wanted to express my appreciation for the consistently friendly service and advice that I received from Andy Rogers at Morong Falmouth. Andy's prio I wanted to express my appreciation for the consistently friendly service and advice that I received from Andy Rogers at Morong Falmouth. Andy's priority was obviously helping me to have all my expectations met, to the point that I trusted him as I would a family member. I'm thankful that he was my salesperson and that Morong gave him the freedom to put the customer first. I plan on continuing my relationship with Andy when I need to make my next purchase. Thanks for everything Andy. More

An enjoyable experience I don't want to bore anyone with the backstory - but let's just say we did our homework this time around when considering a vehicle purchase. We visi I don't want to bore anyone with the backstory - but let's just say we did our homework this time around when considering a vehicle purchase. We visited many dealerships- we held a firm budget - and we wanted to come out of this process with a new vehicle and feeling like we got a great deal. That is exactly what I got from the Morong Falmouth team. We leased a 2015 Tiguan, and from the first meeting with Andy through driving off with our new vehicle all I can say is that I enjoyed every aspect of it. I whole heartedly did not think "enjoyable experience" and "car buying" could EVER go together. That was before I met the Morong team. Andy is the most genuine car salesman I have had the pleasure of dealing with. He is as professional and straight forward and polite as one can be. He made sure the vehicle was the right fit first and foremost, and then made sure the pricing was going to work. He had no interest in selling us any car except the one that we would be most happy with. Once we knew the Tiguan was that car, he worked with Anne Cote to make sure we were in our budget. From a buyers perspective I think we went in pretty firm with our expectations. They did not judge us for being aggressive as most dealership do. They just worked with us. They took the approach that "if we can make this work, we will." And they did. I can not speak highly enough on the work Andy did to help us out. And also, Anne Cote was fantastic to deal with. I have not met a sales manager that I felt actually cared about the customer. But she does and it's transparent in her interactions. There is nothing fake about her. Again, I was very skeptical as we started to explore a new vehicle. I used to laugh at commercials where customers say they had "fun" buying a car. However I can consider myself lucky to have dealt with Morong this time around. I truly enjoyed the experience. It was stress free and I got a very good deal - and I met two fantastic folks along the way. I only hope more folks will go to Morong to enjoy the same experience. More

Quick, Courteous, and Hassle Free I reached out to Parker Sowles at this dealership on Thursday morning about a Volkswagen Golf and scheduled a test drive for that afternoon on my way I reached out to Parker Sowles at this dealership on Thursday morning about a Volkswagen Golf and scheduled a test drive for that afternoon on my way home from work. I had previously done my research so I knew what I wanted and as long as the trade-in price on my current car was in the ballpark I had every intention of purchasing. I showed up in the evening, test drove the car, and agreed to purchase it shortly thereafter. Due to it being late in the day I suggested we sign whatever needs to be signed to bind the purchase and then finish the paperwork the following day. I told Andy what kind of financing I could get through my credit union and gave them the chance to beat it, which Matt Sowles was able to do. I came back the next day, finished up the paperwork in a few minutes, and after a thorough explanation of the car by Andy Rogers I was happily on my way. I was never pressured by anyone and felt generally appreciated by the entire staff. There wasn't any of that fake salesmanship to get my money, they wanted my business and wanted me to be sure that I wanted to give it to them. A great experience all around and I have no doubt where I'll go first the the next time I'm in the market for a Volkswagen. More

Morong VW in Falmouth ripped me off multiple times. They lied about my brakes and tried to get me to replace them. A second opinion proved they were lying. 9 month later I got two brake pads replace They lied about my brakes and tried to get me to replace them. A second opinion proved they were lying. 9 month later I got two brake pads replaced, not the full brakes & struts Morong said I needed to replace "right away". I then brought my VW in for a warranty recall. Two weekend after they did it my car died in the middle of nowhere, have to be towed 100 miles and they found that parts were mysteriously missing from the car. Avoid this shop at all costs! More

Fantastic Incredibly friendly, low pressure attitude here. They really took care of us, and we have zero complaints. We were treated very well by everyone, and Incredibly friendly, low pressure attitude here. They really took care of us, and we have zero complaints. We were treated very well by everyone, and I'd highly recommend Phil Chouinard as your salesman and Dave Hellin as your finance manager. Even after our paperwork was signed, Phil took time with us to show us all the gadgetry of the new vehicle so we could enjoy it. They cleaned the car very well and it runs great! No worries at all. More

The price was lower than any other dealership. The customer service was outstanding. Attention to detail was a plus. I could not be happier with deciding to conduct business with Mrong Falmouth. Highl customer service was outstanding. Attention to detail was a plus. I could not be happier with deciding to conduct business with Mrong Falmouth. Highly recommend the internet team there. More

Morong was courteous, responsive, and professional. Our price negotiations were fair and efficient, and we quickly arrived at an acceptable price. I used USAA as a pricing service, and then negotiated from price negotiations were fair and efficient, and we quickly arrived at an acceptable price. I used USAA as a pricing service, and then negotiated from there. When we picked up the car we got a thorough overview and the delare answered all our questions. Generally, this is how busy people with a premium on thier time want to buy a car- professionally and quickly, and Morong understood that and was thoroughly professional More

Parker was great to work with, he went over and beyond to help me get the price just right. I definitely look forward to purchasing my next car from him. The people behind the scenes were great also, the ve help me get the price just right. I definitely look forward to purchasing my next car from him. The people behind the scenes were great also, the vehicle was impeccably clean. Another positive note is he was easy to communicate with and always returned my calls pretty fast. Great dealership! More

Everyone I came in contact with at Morong was very professional, friendly, and helpful. From my initial email to my telephone negotiations, to formalizing an offer and picking up the car and filling o professional, friendly, and helpful. From my initial email to my telephone negotiations, to formalizing an offer and picking up the car and filling out the paperwork I felt like I was treated respectfully. Although I was nervous about buying a car sight unseen from more than 300 miles away, I found the process was without a problem and likely went better than had a purchased someplace nearby. The other Mazda dealerships I contacted were less helpful generally and the closest one to me was actually rude the one time I stopped by looking for a model I was interested in. Morong is worth the trip for those searching from a distance on the web, and for those who already live nearby- I am jealous! I won't be able to see them for my scheduled servicing! More

A no pressure sales approach. Given options and variety of vehicles to choose from. Did not feel rushed or buy now approach. Once decided, vehicle not in their inventory, but found one wi variety of vehicles to choose from. Did not feel rushed or buy now approach. Once decided, vehicle not in their inventory, but found one with another dealer and had it the next day. Very competitive in pricing. Best car purchase experience I have had. More