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Morong-Falmouth
Falmouth, ME
876 Reviews
At Morong Falmouth we treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling (866) 951-5376.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 876 reviews
August 02, 2020
Retirement Beckons As a recently retired engineer I wanted to have a car that I could have fun driving everyday. The MX5 that I test drove was the ticket. Andy Rogers wa As a recently retired engineer I wanted to have a car that I could have fun driving everyday. The MX5 that I test drove was the ticket. Andy Rogers was a dream to work with throughout the purchasing process. No high pressure sales tactics. We agreed upon a fair trade in and a purchase price. Within a couple of hours I was driving home with my new car. Any and all question I asked were answered to my satisfaction. I wanted to add Android Auto to the car after purchase and Andy took care of the installation process. All in all it was a pleasure to work with Andy Rogers and the Service department to make the car purchase as pleasing as possible. I would highly recommend Morong-Falmouth for all vehicle purchases. More
by dchasse
August 01, 2020
Purchased my third car there this summer and it’s the only place I will shop. Will always recommend to friends and family. Fair, efficient and knowledgeable. Ask for Andy Rogers! only place I will shop. Will always recommend to friends and family. Fair, efficient and knowledgeable. Ask for Andy Rogers! More
by mb
August 01, 2020
Excellent Audi Buying Experience Thank you John Phillips for your timely and thorough communication throughout my experience with Audi/Morong. I highly recommend John and his team at Thank you John Phillips for your timely and thorough communication throughout my experience with Audi/Morong. I highly recommend John and his team at Morong! More
by Nick
July 31, 2020
Wonderful experience Norma and Alex were wonderful. We told them we were not ready to buy and just wanted to look, they couldn’t have been nicer (particularly considering Norma and Alex were wonderful. We told them we were not ready to buy and just wanted to look, they couldn’t have been nicer (particularly considering there was no expectation of a sale). Then when we were ready, they didn’t have the spec we wanted, but Norma tracked one down in Virginia and delivered it 3 days later. Kept us informed every step of the way. Delightful to deal with, real people, completely changes your view of the car sales process. Thanks! More
by Harrisons
July 31, 2020
Awkward and lots of time wasted In short: I came prepared and ready to buy. The dealership seemed completely unprepared. It was a strange 2-day process. I made an appointment for In short: I came prepared and ready to buy. The dealership seemed completely unprepared. It was a strange 2-day process. I made an appointment for the morning to bring my current vehicle (for possible trade-in) and test drive the car I was looking at. They handed off the keys and I test drove the vehicle without a problem. When I returned I was told they needed to inspect my trade-in vehicle. I feel like this is something that should have been done while I was test driving, and that the fact they didn't think to ask to do that began a strange series of waiting, return trips, and awkwardness. So, I left because I had to get to work. Later that morning I received an email sent from a phone. The email address was just the phone number and there was zero indication it was coming from Morong Falmouth. I reluctantly opened the email to find that it was just a picture of Morong's proposed purchase agreement for the vehicle I was interested in. But it was a picture taken from a phone and sent. I have no idea why something more official or professional-looking could not have been sent to me. So basically, the agreement with the proposed purchase numbers was printed out then someone held their phone over it, took a picture, and sent it to me. I've never seen anything like this before at any dealership we've worked with. I replied to the email with a counter offer (pending trade-in vehicle inspection) and sent it to a @morong.com email address for the salesperson and the business development contact (who responds to online queries). After hearing nothing for 2 hours, I called to find out that the sales person hadn't even looked at the email I sent. We returned that afternoon for an inspection of the trade-in vehicle. I couldn't attend so I sent my husband. That all seemed to go fine, but again seemed like something that could have/should have been taken care of in the morning. While my husband is there, I get an odd phone call from someone else at Morong who is replying to my email from the morning asking about the numbers. Incredibly awkward. I told her that the husband was just there and the numbers were finalized already. So, the husband pays a fee to basically hold the vehicle until tomorrow so I can go back in in the morning again and purchase. I am told that the finance person doesn't come in until 9am, so we wouldn't be able to finalize everything until then. But I was encouraged to come in early and get things signed so that when 9am rolled around, I could be in and out in 15 minutes. ((They open at 8am. This was a cash purchase. I recommend not opening at 8am if business cannot be conducted during operating hours.)) When I arrive, they tell me they couldn't run my husband's credit card because he wasn't the one purchasing the vehicle. ((What??)) There is also only a $2000 limit on what you can put on your credit card for a purchase, which seems pretty low for a luxury vehicle dealership. Paperwork gets signed. Finance tries to upsell me on over $7000 worth of protection plans and whatever else. ((It's a used car that is less than $20k. Come on.)) The car is out front, they're putting the plates on. They find that one of the headlights was not working and needed to be replaced, so they take it across to the street to be serviced. I think we are past 9:30am at this point. So I wait. I ask for updates and why it seems to be taking so long to replace a headlight. There was no good explanation given (I'm told 'the person i spoke to over there doesn't know-- they aren't the ones working on it.') This is really frustrating because it wasn't a secret that I was coming in in the morning to buy this car. Plus all that time while I was signing paperwork and what not, this could have been handled. Another strange moment-- the manager (I assume?) while making small talk tells me she owns a couple of Land Rovers and loves them. Which is great, but these are not cars that Morong sells. By 10:30am I let them know that I need to leave for some work calls. They give me a Morong loaner vehicle. I receive no further updates until around 2:15pm when I'm told that someone is driving the car to my house to drop it off and pick up the loaner. Car arrives around/after 3pm. Around 5pm I call the sales rep to get a little more information on what happened/was there anything else wrong with the car, etc. (Sales rep was working until 7pm that day.) I get a return call at 7:30pm where the explanation was basically nothing was wrong-- just didn't have the correct bulb and needed to go get one. Then so-and-so was on their lunch break and couldn't deliver the car so we had to wait until someone could deliver it to you. This was easily the most drawn-out, awkward car buying experience I've ever had. And we've purchased at least 5 vehicles from various dealerships over the last 7 years. It just seemed like they didn't know what to do when they had a buyer that 1) needed no convincing, 2) was ready to buy right away, and 3) was going to pay cash. No one seemed ready. More
by GB
July 27, 2020
Thank you Norma and staff for being so great to work with! Everyone was so kind and patient with me, thoroughly explaining and making sure I was comfortable in making such a huge and exciting purchase! with! Everyone was so kind and patient with me, thoroughly explaining and making sure I was comfortable in making such a huge and exciting purchase! More
by Linda
Employees Worked With
July 26, 2020
Great Mazda Buying Experience Our salesperson, John, was excellent to work with. He was super knowledgeable, friendly, and answered all our questions; he was not pushy at all. My h Our salesperson, John, was excellent to work with. He was super knowledgeable, friendly, and answered all our questions; he was not pushy at all. My husband and I looked at a few vehicles in the same day and chose to come back and move forward with the Mazda CX-5. Best decision we made! We got a very fair deal and the process was super easy. Social distancing protocols were followed and the whole experience felt personalized. We love our new car and so glad we worked with John at Morong throughout this process! More
by jeingram9
July 25, 2020
Friendly, Quick, Not pushy I loved working with Dan in getting my new GTI. He was able to find me one that checked all the boxes (and then some). I loved my previous VW that a t I loved working with Dan in getting my new GTI. He was able to find me one that checked all the boxes (and then some). I loved my previous VW that a tree decided to take from me in that early July storm. My insurance covered it and then I had to start the process of buying another car just 1.5 years after getting that one... so I obviously returned to Dan at Morong who got me into this GTI. He made my previous experience work out great and he made this was excellent as well. I highly recommend Morong. Norma assisted me as well, she was very professional and helpful for the brief time she helped me. More
by devinlars
July 24, 2020
Great Experience Buying New Audi I bought my first car, a Volkswagen, from Morong in 1980 and after moving back to Maine 40 years later just bought an Audi SUV from Morong. My salespe I bought my first car, a Volkswagen, from Morong in 1980 and after moving back to Maine 40 years later just bought an Audi SUV from Morong. My salesperson, John, was fantastic. Super knowledgeable, friendly, and responsive, not pushy. I found exactly the right vehicle, they gave me a very fair deal, and they did an excellent job showing me how to use all the new features (my previous Audi was 11 years old and technology sure has evolved). All the other people in their facility were terrific too but John was a real standout. They had excellent social distancing, mask, and other protective protocols but the experience still felt personal despite the unusual environment we're in. More
by jeffrey.alan.moody
Employees Worked With
July 14, 2020
Peter has been a life long friend and it’s a pleasure doing business with him and Morong. I bought my first VW from Morong in 1972 doing business with him and Morong. I bought my first VW from Morong in 1972 More
by Abbott
Employees Worked With
