Morong-Falmouth

5+ stars across the board! This was the second car we have purchased from Morong this year and Dan was our sales rep for both. (We specifically went in and asked for him the se This was the second car we have purchased from Morong this year and Dan was our sales rep for both. (We specifically went in and asked for him the second time, because we had such a great experience with the first purchase). We have 2 small children, so as anyone knows we needed the process to be FAST and effortless for us. Dan makes this happen! In and out within a few hours each time, and we purchased the perfect vehicles that suit our needs. We also want to compliment Steve (out back) who has helped when we have come back with questions. He does an amazing job detailing the cars and getting them ready for the road! Also- Jordan did the closing paperwork so efficiently and got us out of there in a very timely manner. Great customer service all around! We will be back for our next vehicle! (Hopefully not anytime soon;) -Hannah and Brad More

Dan was by far the best salesman I’ve ever worked with. He was honest and patient and I wouldn’t have changed a thing about the whole experience! I was stressed out going into it at first but he made the p He was honest and patient and I wouldn’t have changed a thing about the whole experience! I was stressed out going into it at first but he made the process easy and quick! He wasn’t pushy and I ended up getting a great vehicle! I recommend going to see Dan! Thanks again Morong! Siobhan F. More

Very efficient transaction and Dan and Morong went the Very efficient transaction and Dan and Morong went the extra mile to get the exact car I wanted which was a fairly obscure package. Thanks. Very efficient transaction and Dan and Morong went the extra mile to get the exact car I wanted which was a fairly obscure package. Thanks. More

Great Experience at Morong I had a pleasant and positive experience this week purchasing a new vehicle at Morong in Falmouth, Maine. Tyler Robinson, a Sales Consultant at Morong I had a pleasant and positive experience this week purchasing a new vehicle at Morong in Falmouth, Maine. Tyler Robinson, a Sales Consultant at Morong, was a pleasure to work with during the process of buying a new Volkswagen. Tyler was knowledgeable, friendly, courteous and a pleasure to work with. Of all the car buying experiences during my lifetime this experience at Morong in Falmouth has been the most pleasant and enjoyable with the least amount of stress. Thank you Morong and Tyler!! A+!! More

Sales experience with John Phillips and Morong I found John Phillips to be very knowledgeable about the various cars I test drove at Morong. He helped me weigh the options and determine which car I found John Phillips to be very knowledgeable about the various cars I test drove at Morong. He helped me weigh the options and determine which car would meet my needs best. He's very personable - forthcoming but not pushy. I enjoyed the process of purchasing my new Mazda. I will definitely work with John again, if the opportunity arises! I was surprised, however, at how long it took to process the financing. In all, I was at the dealership for almost four hours - certainly not all of that was waiting for the financing, and perhaps the fact that it was Saturday slowed things down, but it seemed very long. More

Sales experience with Morong and John Phillips I purchased from Morong before and always had a good experience with salesman John Phillips and the service department. Thus, I was not surprised in I purchased from Morong before and always had a good experience with salesman John Phillips and the service department. Thus, I was not surprised in dealing with John on my recent purchase of a Mazda. He was professional, knowledgeable, courteous, patient, and efficient. In the few days subsequent to the purchase, he has been helpful by answering questions and giving me a tutorial. More

Excellent all around experience Started my process with Tyler a floor salesperson who was not pushy at all which I appreciated. Helped me through the process of working with the mana Started my process with Tyler a floor salesperson who was not pushy at all which I appreciated. Helped me through the process of working with the manager to get a good trade-in value for my current car. Once that was done I was on my way with my new lease. Highly recommend this dealership and will probably get my service there as well. More

Great Experience Highly Recommend! No pressure sales environment, friendly staff and owners. I first reached out online and Alex was very helpful and sent me actual quotes very quickly. No pressure sales environment, friendly staff and owners. I first reached out online and Alex was very helpful and sent me actual quotes very quickly. I made an appointment to come in to see the vehicle in person and was greeted right away and escorted to Norma who was my salesperson. Norma was very relaxed and friendly, she listened to what I wanted and we made a deal on the vehicle I wanted. She went above and beyond helping me move my stuff over from my trade in to the new vehicle. She also took the time to set my phone up with the cars bluetooth and go over some of the features of the vehicle. Quick, easy and efficient transaction, will purchase from Morong in the future. Thanks! More

No wonder VW has a bad rap I bought a sport wagon at Morong Falmouth one year ago. Brand new- great car. Dan Dunham was great- no issue there. After one month of ownership, som I bought a sport wagon at Morong Falmouth one year ago. Brand new- great car. Dan Dunham was great- no issue there. After one month of ownership, something had corroded the seal on my sunroof. There were pock market that looked like decay. I brought the car in and after evaluation, I was told this was a result of a natural occurrence (an animal, bird, etc...) there were no other marks around the seal or on the surrounding roof- If an animal had clawed it- there would have been surrounding scratches of some sort. I mentioned there was still some shrink wrap on numerous places around the car (I suspect it had sat awhile with that on and I believe this caused a weakening in the seal which lead to decay) I was told this was not under warranty and would have to pay for this myself- just shy of $1,000. I went back and forth for a few days, and even called the Service manager (the owners son) and never heard a word back nor a return phone call. I then called VW of America. They too were surprised by the diagnosis, and after another week in contact with the dealer, it was decided to go 3-ways @$330 each between dealer, VW and myself. I had no choice but to get it fixed. Fast forward- a year later- I am with another VW dealership out of state and am pleased. When my electrical went out I brought it into my new service center and was told the sun roof drain was faulty and water seeped under the drivers seat and fried out the wiring. It took a week for the parts to come in. Might be unrelated...hmmm...think so? They had never seen this before. I LOVE my car- but I really wish I had bought it anywhere else but Falmouth. For such an upscale town- the service was horrendous. More

Smooth transaction Arrived interested in only one vehicle. Polite, pleasant, efficient salesman. Easy to take vehicle to our own mechanic and for a test drive. Nothin Arrived interested in only one vehicle. Polite, pleasant, efficient salesman. Easy to take vehicle to our own mechanic and for a test drive. Nothing high pressure. More