Morong-Falmouth

Everyone was super nice at morong Falmouth, it was a great experience buying from Vicentiu!! great experience buying from Vicentiu!! More

Best place to buy a car hands down! The customer service was good and everything got handled in a timely manner. The customer service was good and everything got handled in a timely manner. More

Norma was both professional and easy going, with a great combination of proactive and informal that made for a great experience. She provided helpful suggestions for cars to look at that we otherwise may ha combination of proactive and informal that made for a great experience. She provided helpful suggestions for cars to look at that we otherwise may have not considered. More

They sure do enjoy deleting poor reviews here. Terrible service, took my all road in for the same issue 5 times. Not able to diagnose. Went to a local specialist who had the issue fixed on the fir Terrible service, took my all road in for the same issue 5 times. Not able to diagnose. Went to a local specialist who had the issue fixed on the first visit. More

Vici was a pleasure to do business with. Responsive, professional and true to his word. The only issue I had at all was the $699.00 doc fee the dealership charges. I've been shopping for Responsive, professional and true to his word. The only issue I had at all was the $699.00 doc fee the dealership charges. I've been shopping for a vehicle since October and this is by far the most expensive that I have encountered. More

Vici and the rest of the staff were extremely responsive and helpful in meeting my needs. and helpful in meeting my needs. More

Bought 3 VW’s from Morong that Morong services. Good cars with great service; we’re happy customers. Good cars with great service; we’re happy customers. More

The Jetta has been a pleasure to drive so far. Vici worked with me through the process of finding and buying the right car. He was very helpful and low pressure. In the words of Cesar: Veni, Vidi, Vici worked with me through the process of finding and buying the right car. He was very helpful and low pressure. In the words of Cesar: Veni, Vidi, Vici. More

We love our new SQ5 and will return to Vici and Morong in the future; our experience with the entire staff—sales, parts, service— has been very positive. the future; our experience with the entire staff—sales, parts, service— has been very positive. More

On Monday, 11/21/22, with an appointment for 9 AM, I dropped my car off for service in the form of an oil change and inspection. We were provided with a very nice late-model Porsche Macan loaner. Later dropped my car off for service in the form of an oil change and inspection. We were provided with a very nice late-model Porsche Macan loaner. Later in the day, I received a call informing me the brakes need to be replaced. I authorized the recommended service. The repairs were completed late in the afternoon on 11/22/22. Since we live in Wells, Maine it was agreed that I could pay by credit card over the phone and pick up the car the following day on 11/23/22. The total charge was just under $4,000. I picked up my car on Wednesday 11/23/22. I spoke with several different employees and was assured the registration and insurance card which I had given to the service writer were placed back in the car. On Friday 11/25/22, the day after Thanksgiving, I couldn't find the registration and insurance card. Since it was late in the day, I decided to call 1st thing in the morning on Monday, 11/28/22. When I called on Monday, I eventually was informed that the registration and the insurance card had been located and would be placed on the manager's desk for mailing to me at our home address. There was also some type of plate/platter located that didn't appear to be ours and they offered to hold on to that until the next time we were in the area. We have informed delivery with the USPS and by Thursday 12/1/22 there was nothing in the mail to us from Morong. My significant other called Morong and left a voice message on the machine about the missing documents as I was recovering from minor eye surgery and resting. The message requested a call concerning the missing registration and insurance card. We did not receive a call back on 12/1/22. On Friday, 12/2/22, I had a follow-up office visit with my doctor in Portland. Following the OV, we drove over to Morong-Falmouth. My significant other, Mike Troiano, went into the office and initially spoke to a young pleasant lady at the front desk. As soon as he mentioned my name and the purpose for his being there, she recalled the missing documents and stated they may not have been mailed out yet and she would get the manager. After several minutes, a young man by the name of Payson came to the desk and mentioned the documents had just been mailed the day before which would have been 12/1/22. Needless to say, he was informed that we had expected the documents to have been mailed to us as soon as we notified them that they were not put back in the vehicle. That was on 11/28/22. They were reminded that in Maine vehicles are required to have the registration and insurance card in the vehicle at all times while being operated. The documents finally arrived yesterday 12/5/22 and the postmark on the envelope from the Pitney Bowes postage meter is 12/2/22. So not only were the documents not put in the mail to us on 11/28/22 when we first notified Morong, the phone call placed to Morong on 12/1/22 was not returned, and the representation that the documents were mailed on 12/1/22 appears to be a misrepresentation due to the date of 12/2/22 from the Morong postage meter. Frankly, after spending just under $4,000 for the repairs, the documents should have been placed in express mail to us long before they were just placed in regular mail to us on 12/2/22. The young lady at the front desk and the service writer are to be commended. In our opinion, your Porsche service manager Payson needs to learn how to prioritize. Respectfully, Mary Joyce Coughlan and Mike Troiano More