Moritz Kia Fort Worth

Just want to Thank Doug Ashbrook of Moritz KIa of Ft Worth for helping us with our new Kia purchase. He was very patient as we were so undecided on what we wanted. And came thru for us Thanks....... An Worth for helping us with our new Kia purchase. He was very patient as we were so undecided on what we wanted. And came thru for us Thanks....... And it was not RED lol..... More

Roscoe was very friendly and helpful. He came through with everything we agreed upon and never hesitated to carry out any task. The service department was also very helpful and corrected every issue I ha with everything we agreed upon and never hesitated to carry out any task. The service department was also very helpful and corrected every issue I had. More

My Wife and I visited many dealerships in and around Fort Worth including Moritz before we made my decision to buy a Kia. At every dealership including Moritz our request was the same "2 cars (new or less th Worth including Moritz before we made my decision to buy a Kia. At every dealership including Moritz our request was the same "2 cars (new or less than 10k miles), automatic, bluetooth, less than $30k". Our initial visit was great, Patrick was very nice and respectful. We drove a Rio, Forte, and Soul, Patrick assured us that our requests were not a problem, he told us that we could pick out 2 Rios, 2 Fortes, 2 Souls, or any combination we wanted and he could keep us under $30k. We went back to Moritz on 11/30 to make our purchase, we had lost Patricks card but we remembered his first name and requested to see him when we arrived. Patrick remembered us and our request so we headed to the lot to pick out our two new cars. With Patricks help we picked the two least expensive Fortes on his lot, he did not open the doors and we did not drive them, "lets go inside and get this done" Patrick said, and thats when all the warm and fuzzies left the room. We proceed inside to find the customer waiting area FULL of VERY rowdy salesmen watching football on the big screen. Patrick escorts us to his office sits down and hands us both paperwork saying "my handwriting is bad you will need to fill these out" after we complete the paperwork Patrick inputs all of our information and heads to the Sales Managers office. He returns within 10 minutes and tells us not to get upset but the way they work is to offer us a huge monthly payment with a huge down payment to start, he then is only willing to show me one 4 square at a time. When all is reveled both cars are well over $18K each he is wanting $6k down with combined payments well above 1k a month on two low end Kias!! I asked him what interest rate he has me at and he states that he does not know, he then tries to convince me that my negative equity in my trade is the reason for the high payments. Ok so I am upside down on my trade I am aware of that, I also expected the low trade value to off set the profit a bit, maybe that is why I was specific on the car cost being $30k. I then told him that I am preapproved with Capital one and he needs to get the sales price of the cars where we had agreed on the lot, he heads to the bosses office. When he returns he presents the 2 foursquares once again, the only change is that he moved $2k of my negative equity from one deal to the other, "nothing has changed" I tell him and he starts griping about my negative equity once again and returns to the bosses office. My wife and I step outside for a breather and Patrick comes out and says I need to work with them, he is very agitated at this point and is on the verge of yelling at us. I respond you need to work with me, don't come back to me with an equity flip and act like you have done something. We return inside looking for something to drink since we were not offered anything and Patrick finds us and now wants to know what he needs to do to make the deal happen, I remind him of our mantra "2 cars (new or less than 10k miles), automatic, bluetooth, less than $30k" he says maybe we are on the wrong cars and I remind him that he picked them out. My wife and I return to Patricks office and we are joined by the sales manager and Patrick, the sales manager then starts explaining negative equity to me, I stop him and recite my mantra once again "2 cars (new or less than 10k miles), automatic, bluetooth, less than $30k" he said you are on the wrong cars, and I had to respond "Patrick picked them out". I asked for the keys to my trade and they both made haste for the Sales Office, I follow, retrieve my key and walk out the door. Before I can start my car Patrick is quick on my heals saying they will now do $15995 on the cars, and I respond that's still not we agreed upon and you are still undervaluing my trade and drive off. BUYER BEWARE!! More