Moritz Kia Fort Worth

Awesome. There isn't any other word that can describe the way these people treated me. They drove the car in from Hurst Texas, filled it up with gas, and even offered to drive 400 miles to come get the t the way these people treated me. They drove the car in from Hurst Texas, filled it up with gas, and even offered to drive 400 miles to come get the trade-in. The people here deserve the upmost respect because they give you, the customer, the upmost respect. If I ever need another vehicle, I will drive the distance to go. I live about 30 miles from the Kansas border in Oklahoma. The experience that I had has me recommending Jesse as a dealer and Moritz Kia as a dealership to anybody. I'm sure that it isn't just the Kia dealership, but the Moritz group as a whole. They took the time to help me, answer all the questions I had, and even stayed an hour after closing to make sure I was satisfied. My only complaint: I don't live closer to them to tell this to them in person. I did not have to wait to ask a question while checking out the car because Jesse answered them in is explanations. I recommend this company and salesman to anybody that wants a pleasurable car buying experience. More

This was a surprisingly simple car buying experience. Got a fair price online, showed up, test drove, signed papers. Price quoted was honored. Will definitely go back. a fair price online, showed up, test drove, signed papers. Price quoted was honored. Will definitely go back. More

Mr. Patterson is THE man to see about a car. He has taken care of us even after the sale when we brought the Kia in for service! I highly recommend Waymon!! care of us even after the sale when we brought the Kia in for service! I highly recommend Waymon!! More

Everyone was very welcoming and friendly! The customer service made me feel like a valued customer which made my experience more pleasant. Please continue to exude genuine customer service. service made me feel like a valued customer which made my experience more pleasant. Please continue to exude genuine customer service. More

The typical low life scamming business operations often attributed to used car dealers. Made a suggested offer in a mailing on the purchase of my specific year/model of SUV to get me in showroom for upsell attributed to used car dealers. Made a suggested offer in a mailing on the purchase of my specific year/model of SUV to get me in showroom for upselling, then lowballed me $5000 below the quoted offer. Truck is in perfect condition, and EVERY option available. They never drove the truck, opened hood, just scammed me to come into dealership. BAD unethical business practices. More

Over the past week or so I have been in to numerous dealerships looking for a new car to purchase. I went into Moritz Kia of Hurst and was completely underwhelmed by any sort of attempt to earn my bus dealerships looking for a new car to purchase. I went into Moritz Kia of Hurst and was completely underwhelmed by any sort of attempt to earn my business. There was no hustle at all by the salesman and he acted almost like I was a bother to him and that my mere presence was keeping him from something important. I was interested in a Kia Rio, so I went to the Moritz Kia dealership in Fort Worth. Who would have believed that the service that I recieved in Hurst was better than what I received in Fort Worth. I pulled into the dealership and began looking at the meager new car selection, luckily some/most of the cars were unlocked so I was able to see what the interior looked like and the trim level. All of this was done without the assistance of any representation from the dealership. After about 15 minutes of looking at cars a salesman left his perch on the tailgate of a truck over by the service department and put out his cigarette and ambled over to me and asked if I needed any help! I saw these people as I pulled into the dealership and assumed they were customers waiting for their car from the service department. I informed him that I was there to purchase a new car that night, and I was, but since no one at this dealership had any inclination to try to win my business by showing me the respect that any customer deserves I would take my business elsewhere. I was still mad and disappointed by the service that I wrote an email that I hoped would be passed along to someone to at least possibly address this issue and perhaps help a different customer. I received an email from the general manager today and it was a freaking form letter!!! It contained the typical "Sorry to hear about your concern, I will address them, won't happen again etc.", but how bad is it if the GM of an Auto dealership has a freaking form letter to address upset customers. This was typical of my entire experience at both Moritz dealerships and my reason that I will never do business with any of the Moritz dealerships it is too ingrained in the dealerships culture to do only the bare minimum to make the sale. There is absolutely no striving for excellence or customer satisfaction, only do just enough to make the sale and that is good enough. I truely feel sorry for anyone who needs to return to this dealer for some service related issue, since I can not imagine how they treat people who have already purchased a car from them if they can't even bother to talk to someone who may want to purchase a car from them. My advice stay far away from anything having the "Moritz" name especially Mirotz Kia Fort Worth and Moritz Kia Hurst. More

I was in the market for a new 2012 Kia Sorento and was in the process of completing a deal with another dealership however I decided to give Moritz a try. I contacted Mike Kennedy in the new car sales depart the process of completing a deal with another dealership however I decided to give Moritz a try. I contacted Mike Kennedy in the new car sales department. After explains my circumstance and the exact vehicle I wanted as well as the offer the other dealership was offering Mike told me that he thought he could beat the deal. After three more phone conversations he came up with a price that was 1k less then the other dealership and included remote engine start for fee. I explained that if I was going to cancel the current deal I needed reassurances and a contract ready when I arrived. Mike promised me that he would have one ready and that the deal had been approved by his manager. When I arrived at the dealership he began asking for information on my trade-in, information we had already gone over. He then proceeded to tell me that they would be loosing 600.00 on the current deal but that they would be making it up in bonus for vehicle volume sales. After more discussion he came back and said that in fact he could not beat the deal and at the very best he could match the deal. Mike basically said what he needed to say to get me into the store in hopes that I would cancel my current deal. He made several assurances that he later recanted. To make matters worse when I later sent him an email to express my dissatisfaction he responded in a condescending manner. Bottom line this is not the first run in with Moritz, the first time they made my mother-in-law cry and the second time the pulled a classic bait and switch on me. Poor, poor service/sales! More

I hate buying cars because of the run around game! This was the best experience I've had. I went in and told them what I wanted and the payment I could do, within an hour I was in the finance office purcha was the best experience I've had. I went in and told them what I wanted and the payment I could do, within an hour I was in the finance office purchasing my car. No games or run around. Best ever! More