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Moritz Kia Alliance

Fort Worth, TX

4.9
2,192 Reviews
Call Dealership (817) 482-8030
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11210 North Freeway

Fort Worth, TX

76177

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2,192 Reviews of Moritz Kia Alliance

April 24, 2023

It was a pleasure to walk into a dealership and not be pressured to buy anything! I was offered information about what I was shopping for and was treated very respectfully! More

by Ray T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Ruiz, Christian Carrillo
Report | Print
Apr 27, 2023 -

Moritz Kia Alliance responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Best, The Moritz Kia Alliance Team

April 23, 2023

Very pleasant people from the time we walked in. They set an appointment with in 2 hours. And we didn’t have an appointment for that day. They did an update plus put in a tail light in. Thanks fo More

by LaNell Earnest nrst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Egerton
Report | Print
April 22, 2023

Everytime I go to the dealership the people are friendly and greet me as soon as I come in. Everything is done in a timely manner and they explain everything they did. I always leave happy. More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Egerton
Report | Print
April 21, 2023

My sales person, Logan was professional, knowledgeable, and very easy to work with. Also, Joe made the paperwork process easy as we finished up our business. I will easily recommend this dealership to fr More

by Jim&Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logan, Joseph Bethel
Report | Print
April 20, 2023

Love their waiting area/lobby the BEST. Customer is updated via texts or personal updates during service wait. Service is polite, quick, dependable and reasonably priced. ALL their assoc More

by boy-waddles.06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ladies at the checkout area 😀, Brian Lucas
Report | Print
Apr 25, 2023 -

Moritz Kia Alliance responded

We appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, The Moritz Kia Alliance Team

April 20, 2023

Be nice if someone from finance would actually call you back. Several voice-mails and no return phone call in a week. More

by Ron
Finance Experience
Recommend Dealer
No
Employees Worked With
Christian Carrillo
Report | Print
Apr 25, 2023 -

Moritz Kia Alliance responded

Ron, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Moritz Kia Alliance does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Best, The Moritz Kia Alliance Team

Apr 28, 2023 -

Ron responded

As of this writing, my vehicle that i traded in on 03/31/2023 has still not been paid off. Now i have two car payments. The previous finance company wants their money and I'm stuck in the middle because Kia of Alliance has not got them a check yet. Almost a month later and still no word on whether the finance department has made sure that they get their payoff money. I'm just told to check back later, week after week. Meanwhile the payoff amount keeps changing daily. Not happy the way this is being handled. Ronald Kelly

April 15, 2023

We have purchased three Kia vehicles from Moritz Kia. Service has been excellent.Brian Luke’s at Alliance has always gone above what was expected. More

by Bobbymary63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Lucas
Report | Print
Apr 19, 2023 -

Moritz Kia Alliance responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Best, The Moritz Kia Alliance Team

April 15, 2023

Service members were polite, courteous and informative. The facility was well maintained. It only took 50 minutes to have my oil, filter changed and a tire rotation. Will definitely use this dealership More

by artie_menard
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Van Cleave
Report | Print
Apr 19, 2023 -

Moritz Kia Alliance responded

Artie, thank you for sharing this great feedback with us. We feel our service department is what makes Moritz Kia Alliance special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Best, The Moritz Kia Alliance Team

April 14, 2023

Great sales and service department! This is our second KIa and I love it! We will return to this dealership when ready for a new vehicle. More

by bmegge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Field
Report | Print
Apr 19, 2023 -

Moritz Kia Alliance responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, The Moritz Kia Alliance Team

April 13, 2023

The Service Department at Moritz Kia in Alliance is ALWAYS on point. Everyone from the Service Greeter to the Cashier(s) and everyone in between are customer service oriented. OUTSTANDING SERVICE DEPAR More

by rhash50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Greeter, Cashier , Steve Van Cleave
Report | Print
Apr 18, 2023 -

Moritz Kia Alliance responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Moritz Kia Alliance. If there is anything more that we can do, please come back and see us again. Take care! Best, The Moritz Kia Alliance Team

Apr 18, 2023 -

rhash50 responded

My pleasure and you’re most welcome! Steve Van Cleave is “THE MAN”

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