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Moritz Kia Alliance

Fort Worth, TX

4.9
2,131 Reviews

11210 North Freeway

Fort Worth, TX

76177

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2,131 Reviews of Moritz Kia Alliance

December 28, 2023

We have been Moritz Kia customers for over 20 years. We will always be life long customers. All of the departments at Moritz are dedicated and committed to helping us the customers. I have wanted my Tel More

by vicmactx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Jan 02, 2024 -

Moritz Kia Alliance responded

Vic, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Best, The Moritz Kia Alliance Team

December 27, 2023

Dealer worked until several hours past closing to find a car and work out a deal. More

by ecolson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Preet Kaur
Jan 02, 2024 -

Moritz Kia Alliance responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Best, The Moritz Kia Alliance Team

December 26, 2023

Worst ever. We dropped off my son’s car and come to find out he needs a new main battery. The told me the repairs would be $6000 but have no details and would no More

by Edward Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie Field
Dec 27, 2023 -

Moritz Kia Alliance responded

Mr. Martinez, thank you for reaching out. According to our records, after you dropped off the vehicle in June our advisor attempted to call, email, and text you the details regarding the diagnosis. We sent a warning in November that the vehicle would be impounded if not picked up by Dec. 1. After several more attempts at communicating with you, we sent an invoice on Dec. 8 for the diagnostic fees for the car, and since there was no response to the calls and texts sent again we proceeded with impounding the car on Dec. 14. We certainly did not want to take this course of action but had no other choice when we could not reach you after multiple attempts. If you would like to discuss this further, please reach out to us at your earliest convenience. Thank you.

Dec 27, 2023 -

Edward Martinez responded

The only reason the car wash taken was not for lack of communication it was because I did not agree to the repairs without seeing a detailed service report with pricing for parts and labor. I requested the report several times and received no response. You can not expect for someone to agree to repairs without telling them what all needs to be done. I will also add I asked over the phone what needed to be replaced and was told they would have to get with the service tech and then never called back with an answer.

December 26, 2023

Arshad Shekha and Joseph Bethel(finance) made our car buying experience awesome! It was quick and it wasn’t necessary to do a lot of haggling back and forth. Both were very friendly and made what is norm More

by Tdj968
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arshad Shekha, Joseph Bethel
Dec 28, 2023 -

Moritz Kia Alliance responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, The Moritz Kia Alliance Team

December 22, 2023

Will recommend Justin abd Miritz to future buyers! I had an extremely satisfied experience, thank you. More

by tawneydawn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Spaethe
Dec 27, 2023 -

Moritz Kia Alliance responded

Tawney, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Best, The Moritz Kia Alliance Team

December 17, 2023

I had the best experience and Arshad S. was the best! The entire process went smoothly and fast. The entire team was amazing. All that I didn’t understand they explained and I left with the More

by S Davis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arshad Shekha, Joseph Bethel
Dec 19, 2023 -

Moritz Kia Alliance responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your Sportage for a long time to come. It was truly a pleasure working with you. Best, The Moritz Kia Alliance Team

December 16, 2023

Staff is always friendly and very informative. Brian has been taking care of me since I had my care. It's great to see the same courteous staff. More

by octaviaj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weekend cashier in the service department , Brian Lucas
Dec 19, 2023 -

Moritz Kia Alliance responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Best, The Moritz Kia Alliance Team

December 15, 2023

Excellent customer service, attention to detail. Would strongly recommend Kia to my friends Keep up the great work More

by maxwelltlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Field, Brian Lucas, Steve Van Cleave
Dec 18, 2023 -

Moritz Kia Alliance responded

Thank you so much for taking time out of your day to share your experience with everyone, Maxwell. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Best, The Moritz Kia Alliance Team

December 15, 2023

Working with Chris and Brandon was excellent as was John in finance! In and out with a new Telluride in less a couple of hours! Perfect! More

by radero14 Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon, Chris Fulco
Dec 18, 2023 -

Moritz Kia Alliance responded

Your fantastic review was awesome to read, Bob! Congratulations on your new Telluride. We are happy Chris and Brandon provided you with pressure-free, efficient, and well-informed customer service. Please let us know if there is anything else that we can assist you with. Best, The Moritz Kia Alliance Team

December 12, 2023

Easy and very quick. Made buying our new Kia a breeze. Andy and the finance team were awesome. More

by W Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Ford, Inderjeet Singh, Joseph Bethel
Dec 13, 2023 -

Moritz Kia Alliance responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your Kia purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, The Moritz Kia Alliance Team

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