Moritz Chrysler Jeep Dodge Ram
Fort Worth, TX
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Fantastic Experience Worked out the preliminary details with Mr. Alizna, our salesman, through email. The vehicle, 2013 RAM 3500 DRW Laramie Longhorn, was waiting up front Worked out the preliminary details with Mr. Alizna, our salesman, through email. The vehicle, 2013 RAM 3500 DRW Laramie Longhorn, was waiting up front when we arrived. We were given a more than fair trade-in allowance on our old vehicle, and were given a Fantastic, wonderful price on our forth-coming purchase. Mr. Alizna was excellent at every aspect of making us comfortable throughout the entire buying process. This may be my BEST buying experience in all of my 30+ years of vehicle purchasing. More
Very good experience We knew the truck we wanted, we knew what year we wanted, and we had a list of dealerships to try. We started with Moritz because it was the furthest We knew the truck we wanted, we knew what year we wanted, and we had a list of dealerships to try. We started with Moritz because it was the furthest one to the west. Mr. Honeycutt came right out, listened to what we wanted and brought us to keys to test drive the truck. It was his listening skills and his ability to provide us what we asked for that was the standard that we judged the other dealerships by. It was also the reason we returned to Moritz and bought the truck from him. There was honestly no pressure, only a willingness to show us what they had to sell. We were very pleased with the experience and are very pleased with our new truck. More
Great experience Lyon alizna has made buying a car a awesome experience for us he new everything was very nice and helpful this is one of the best car salesman I every Lyon alizna has made buying a car a awesome experience for us he new everything was very nice and helpful this is one of the best car salesman I every meet I would recommend him to anyone he we get the job done thank you so much Lyon More
Very pleased. I met Lyon Alizna at Moritz Chrysler, Jeep, Dodge RAM, explained to him what i needed and he found it for me. It was the most stress free car buying I met Lyon Alizna at Moritz Chrysler, Jeep, Dodge RAM, explained to him what i needed and he found it for me. It was the most stress free car buying experience I've every had. He is very knowledgeable about the products and seems to really care about the customer. Everyone there was very friendly and courteous. I love my Jeep Patriot and feel very confident with my purchase knowing that Moritz and Lyon are there if needed. I am very comfortable in recommending Moritz and Lyon to my friends and family, and will return for my next purchase. Thanks for all you help!! More
I recently was looking to purchase a new Dodge Challenger SRT8. I did a little research and found a potential vehicle from Moritz Dodge. I went in and spoke to Lyon Alizna. He was very professional and court SRT8. I did a little research and found a potential vehicle from Moritz Dodge. I went in and spoke to Lyon Alizna. He was very professional and courteous. He worked hard to get me a reasonable price for this vehicle. I informed Lyon that I would need this vehicle to be in near perfect condition (no swirl marks on vehicle, etc.) in order for me to take ownership of it. He made it happen and made sure the car looked great when I picked it up. Overall this was a great experience and would purchase from this dealership again. Thanks Lyon! More
I had been to a couple of other Jeep dealerships and was about to settle on a Jeep Cherokee Sport but so happy I was able to get a hold of Lyon Alizna! Found the exact car I was looking for on line and call about to settle on a Jeep Cherokee Sport but so happy I was able to get a hold of Lyon Alizna! Found the exact car I was looking for on line and called dealership immediately. Lyon answered & right away said he would go out find the actual car I was interested in, he then called me to let me know it was there & he even sent me pics. Lyon is very genuine & he really does want to help you get the car you want & at the price you want. I was sooooo beat down by the other dealerships. Lyon first went over all the safety features of the car & the details of the car (first 2 didn't go over anything).This was the first time I actually went by myself to purchase a car without my husband so my guard was definitely up. With Lyon you can be completely honest in what you want and how much you wanted to spend, he does not try to take advantage of you. Both places were very pushy and told me what I wanted in this car was not available & they didn't even try to go that extra mile. You can tell he really wants to help people & understands what real customer service is! Also Lyon was completely straight up & didn't make me wait hours to "talk to his manage" or get an estimate on my trade in. I told him I had to be out of there by 4:15 to get my kids from daycare & they did it! I drove an hour to go to this dealership, Lyon is an amazing salesperson, very genuine and I will go there again for my next vehicle. If you are looking for a new car call Lyon Alizna, seriously you won't regret it! More
We had a great experience working with Lyon Alizna over the weekend when we purchased our 2014 Jeep Compass from Moritz Chrysler Jeep Dodge Ram! Lyon greeted us when we arrived and was extremely helpful i the weekend when we purchased our 2014 Jeep Compass from Moritz Chrysler Jeep Dodge Ram! Lyon greeted us when we arrived and was extremely helpful in finding us the right vehicle for an excellent price. When we discovered that the vehicle we initially came to see wasn't quite what we expected, Lyon immediately jumped into action and found us other options that fell within our budget. He was extremely friendly and knowledgeable, without being a typical pushy salesman, and it was refreshing to find someone who seemed genuinely interested in getting us the most value for our money. We will certainly be back for our next vehicle. Thanks again for an awesome experience! More
I spoke with several ppl, being passed on from customer service, parts, then finally service. I told the same story to each person. I lost my FOB the night before and I didn't think that my regular key w service, parts, then finally service. I told the same story to each person. I lost my FOB the night before and I didn't think that my regular key was ever programmed correctly. I have my truck towed, Nick was the last person I spoke with telling the story. I said there was a smart start on the vehicle, he immediately said that was the problem. I then asked about my key and said that it looked like the end of the FOB, and I thought there may be a chip in the key its self. I then had the vehicle towed to smart start, they took the device off, the key still did not work. Waited 3 hrs for another tow truck to can back to Moritz. Again, I asked Nic and the Service Manager if there was a chip in the key. By this time it's 4:30 in the afternoon, I was there earlier at 11:00am. I just asked if they could get me another FOB programed, they said yes but, it would be expensive, I said that's fine, how long will it take? A tech that looked about 22 years old called Nick within 5 min and said, those keys work fine, they just needed to be programmed. Then Nic said sorry I didn't understand the story or the problem, I told at least 4 different ppl on the phone. He said we you didn't speak to me. He lied, he was the last person I spoke with before bringing it in, he scheduled the service time. Very Very Very unprofessional staff. More
Worse than terrible. Horrible communication! Terrible customer service! The lot is not well kept or clean. The sales reps are a joke. Very unprofessional and they don't care about the customer period! customer service! The lot is not well kept or clean. The sales reps are a joke. Very unprofessional and they don't care about the customer period! You will not find dealership that is any worse. The used vehicle I was sold had tons of issues and in my opinion should have never been allowed to be sold. This lead me on the worst buying experience I have ever had. I dealt with multiple sales reps ... All of which stunk! I even made my way up to the sales managers and eventually the general manger. Guess what they stunk too! I dealt with the service department on several occasions and they stink too! They do not communicate at all. I just don't understand how every aspect of this particular dealership is so out of touch with what should and does matter to any potential car buyer. It is truly pathetic! Buyer beware! Do not waste your time. It is amateur hour at Moritz Jeep Chrysler Dodge. I would give a negative score if possible. More