Moritz Chrysler Jeep Dodge Ram
Fort Worth, TX
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Service tech found cause of the problem r The bulb was replaced allowing me to continue to operate the vehicle and a replacement part ordered. Very satisfied.as usual with the Moritz servi The bulb was replaced allowing me to continue to operate the vehicle and a replacement part ordered. Very satisfied.as usual with the Moritz service. More
Dealer diagnosed fairly quickly but had to order a part so had to be there overnight. Problem was fixed fine. Dealer used paper floor mat and a plastic steering wheel cover. Unfortunately they left them i so had to be there overnight. Problem was fixed fine. Dealer used paper floor mat and a plastic steering wheel cover. Unfortunately they left them in the car when I picked it up. More
Walter was by far one of the most genuine sales professionals I have done an automotive purchase with. Knowledgeable, honest, and creating a no pressure atmosphere. Many other dealerships could l professionals I have done an automotive purchase with. Knowledgeable, honest, and creating a no pressure atmosphere. Many other dealerships could learn a thing or two from Walter. He is not in the sales business but rather the customer relationships business! More
Great Service! Nick provided attentive and informative service. The work that was performed was very timely. I was very pleased with the customer service that I was Nick provided attentive and informative service. The work that was performed was very timely. I was very pleased with the customer service that I was afforded. More
Horrible customer service. Saw a vehicle online that got my interest, got a hold of an online sales rep. Told me to do the online application, did the application and almost four weeks has gone by and nobod my interest, got a hold of an online sales rep. Told me to do the online application, did the application and almost four weeks has gone by and nobody got back to me with an update on the app. I called numerous time to talk to the person I was first contacted with and that person didn’t have an answer or would say an finance manager will contact you of which I never got a call from. Now I don’t know were the application and all the info that was in it went. Makes me think that it was all just a fraud. More
He helped us a lot on understanding how everything is gonna work and gave us a good positive energy and helped us to have a good deal gonna work and gave us a good positive energy and helped us to have a good deal More
Mr Mack was wonderful! He was helpful, friendly and patient. As a physician during the Covid-19 pandemic, I was so pleased he managed to do all of that while managing proper social distancing. I will r patient. As a physician during the Covid-19 pandemic, I was so pleased he managed to do all of that while managing proper social distancing. I will refer friends due to his wonderful service More
Great experience I have now brought my 2019 truck in for oil change and tire rotation. Awesome experience each time. They are friendly and never try to push unneces I have now brought my 2019 truck in for oil change and tire rotation. Awesome experience each time. They are friendly and never try to push unnecessary service. Will return. More
Timeliness Friendly greeting when dropping off the vehicle. No expected finish time given although I was in no hurry. After 7 hours, I called and Gary Davis said Friendly greeting when dropping off the vehicle. No expected finish time given although I was in no hurry. After 7 hours, I called and Gary Davis said all service was not completed. At that point he asked if I could leave it overnight which was not an option and I was taken back by the request. This was ordinary service, alignment, balance, and software update. I came to the dealership from 30 minutes away know it was not done but needed my vehicle. I got there and luckily he was finishing up. My opinion was that because no end time was provided by Gary, that my vehicle was not prioritized based on my appointment time. I will come back to the dealership but hope that a future visit is more timely. More