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Moritz Chrysler Jeep Dodge Ram

Fort Worth, TX

4.9
993 Reviews

9101 Camp Bowie W Blvd

Fort Worth, TX

76116

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Showing 993 reviews

September 29, 2021

Very kind and helpful. Give this man a raise! He was Johnny on the spot. More

by 2019 Jeep wrangler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Mack Jr.
Sep 30, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us.We look forward to seeing you back again in the future. Take care! Respectfully, The Moritz Chrysler Jeep Dodge Team

September 28, 2021

Ed Mack is the best! Would recommend him and the Dealership for all your car needs. More

by Sulemawalker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Smith, Edward Mack Jr.
Sep 30, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

We cannot thank you enough for your wonderful review of Moritz Chrysler Jeep Dodge and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Respectfully, The Moritz Chrysler Jeep Dodge Team

September 23, 2021

Gary always does a good job taking care of me. My vehicle has the lifetime warranty and I was able to get a loaner which was very important. More

by thebigpintexas
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gary
Sep 28, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Respectfully, The Moritz Chrysler Jeep Dodge Team

September 20, 2021

Very great people, loved the whole experience. I would recommend them to any and everyone. More

by ChanceB23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Mack Jr., Jesse Cerda
Sep 23, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

We cannot thank you enough for your wonderful review of Moritz Chrysler Jeep Dodge and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Respectfully, The Moritz Chrysler Jeep Dodge Team

September 17, 2021

Worst internet sales and email communications of any dealership I have ever worked with. I was very interested in a current vehicle and did a payment option app on their website and tried to contact the More

by laruso.b60
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Dick Titterington
Sep 20, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

Laruso, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Respectfully, The Moritz Chrysler Jeep Dodge Team

Sep 21, 2021 -

laruso.b60 responded

After receiving an email from the general sales manager, my comment concerning there was no response from the manager was inaccurate as I had the wrong email address and therefore he never received my email and had nothing to respond to. I would also like to state that there is still a communication issue as the response states "Please contact me at your earliest convenience." It's signed: "Respectfully, The Moritz Chrysler Jeep Dodge Team" Who am I supposed to contact? As a follow up, I was just informed by the general sales manager Dick Titterington is no longer willing to work with me and come up with a satisfactory resolution. He almost had me going with we will work on the website issue but when I went back to it again today, the trade appraisal was even higher than the previous one. He offered me over 4k under what the website stated. I tried working with him offering a lower value for the trade than offered. He wasn't comfortable with it. I was willing to take over 3k less than offered. I even found a vehicle with all the equipment I wanted at another dealership and have it transferred or if even possible to go to the other dealer myself and they could work out the paperwork between them. He said it was 900 dollars more than what he offered. He offered less of a vehicle than I originally wanted. I offered more of a down payment. Once again customer relations were dismissed over the greediness of higher profits. The dealership was in no way going to lose any money off what I thought was a reasonable request. I wonder what the government agencies overseeing commerce and questionable marketing tactics are going to say.... They said their number one priority was to remedy my situation all the while it was actually PROFITS.....

September 15, 2021

Best experience I ever had purchasing a Vehicle. No Hassling. No Wasted Time with the Sales personnel. Jimmie Hall is the Best--Went above and beyond to make the purchase experience friendly and enjoya More

by darriet.harding
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Jimmie Hall Jr.
Sep 20, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Respectfully, The Moritz Chrysler Jeep Dodge Team

September 13, 2021

I had the best and fastest service at a dealership ever. Walter was extremely helpful and trustworthy. Would definitely recommend. More

by Jessica
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter "Coach" Heigle
Sep 16, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Respectfully, The Moritz Chrysler Jeep Dodge Team

September 12, 2021

Our experience, Susan and me, was the best we have had when buying new cars for years. Walter Heigle certainly covers all the bases in a professional manner. He listened to our questions about the feature More

by mike.grif
Recommend Dealer
Yes
Employees Worked With
Walter "Coach" Heigle
Sep 15, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you, we love hearing from happy customers. We know that buying a car is an important decision and it's awesome to know that our team assisted you in such an efficient manner. Please feel free to contact us if you have any questions on your new vehicle. Respectfully, The Moritz Chrysler Jeep Dodge Team

Sep 15, 2021 -

mike.grif responded

E mail mike.grif@yahoo.com

September 03, 2021

Coach and the dealership were both amazing. They were honest and took care of me. Love my new truck and was made better by my experience More

by James G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard, Walter "Coach" Heigle
Sep 09, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Respectfully, The Moritz Chrysler Jeep Dodge Team

September 02, 2021

Smooth process, pretty standard without much hassle. Everyone I interacted with nice and helpful and able to answer any questions I had. Would recommend to others. More

by christian.lugenheim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sleeman
Sep 08, 2021 -

Moritz Chrysler Jeep Dodge Ram responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Respectfully, The Moritz Chrysler Jeep Dodge Team

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