Morganton Honda

I needed a reliable used truck. Honda of Morganton had a trade in Ridgeline listed. Since it came from a Honda owner, turned in at a Honda dealership for purchase of another Honda I felt that was a fairly s trade in Ridgeline listed. Since it came from a Honda owner, turned in at a Honda dealership for purchase of another Honda I felt that was a fairly safe bet for purchase. The salesman was pleasant and patient. I did hope for more records info, but outside of the Carfax they said they had nothing else to share. I surmise that dealerships perhaps do not take in or pass along any paperwork records from previous owners? It was our best option price/mileage/car-history-wise out of everything I'd looked at so far, so we purchased and drove the truck home back to Asheville area. The next day my husband drove the truck on some errands around town and noticed a metal on metal scraping and rattling sound at slower speeds and going over bumps. We took it to Apple Tree Honda as they are the closest "official" Honda place to us - they said it was a good thing we brought it in because it could have become a dangerous situation. They found that the front rotors did not match one another, that one of them was installed backwards, and the brake line had got caught up somehow and gotten a kink in it, as well as the calipers missing a slide pin bolt. Admittedly I was flabbergasted that whatever Morganton Honda's "safety" and approval inspections are, to determine putting something on the lot for sale, did not appear to include a more thorough examination to the whole braking system! Apple Tree did the work because it did not otherwise seem safe to get it back down to Morganton, plus at that point I was feeling a bit skeptical of the Morganton service center's thoroughness and skill. I called Morganton that day to lodge a complaint. Next day a woman in charge of their business reputation/PR etc... got in touch with me and said she would try her best to make sure I was satisfied, but that it may be difficult due to it being a used "as is" vehicle, and them not having been the ones to do the work since I took it to Apple Tree. A couple days of back and forth phone calls ensued as she was investigating the details of what all had happened. Morganton assured that they were not the ones to have installed the rotor incorrectly. But they admitted that their level of inspection for general used vehicles is not as thorough as for their "certified pre-owned" line - consequently they only inspected how much brake pad was left and that the brakes worked, and that was as far as it went. They did not disassemble anything to get a good look at the rotors, so they did not know it was an issue. I wager there are people at Morganton Honda who possibly did not want to offer any recompense at all, so whether its a testament to this woman's role, or a testament to the business on principle not wanting to look bad on ANY sale they just made, used or not - I was finally able to come to some agreement on assistance. Something was better than nothing, given that I had the issue occur right after getting the car home - and one would think that buying from a large dealership would come with more thorough inspection. I encouraged for future reference it would be good practice to thoroughly inspect the whole braking system, rotors and all, especially on used vehicles, for the safety of their customers. Why risk potential accident/injury/death over something which could have been relatively quickly taken care of ahead of time had they just looked closer? All in all I don't discourage purchase from Morganton Honda, but if buying used (from anywhere really), be sure to get VERY thorough detail of everything that was inspected, and to what extent it was inspected. Because clearly one can't assume that just because its a big, well known dealership, that they wouldn't possibly let something leave the lot that otherwise would have and should have been fixed on site before sale. Lesson learned. More

Our salesman, Brandon Harris, was very professional and knowledgeable. He made the purchasing process smooth and easy. He had the car we were interested in detailed and waiting up front for us when we ar knowledgeable. He made the purchasing process smooth and easy. He had the car we were interested in detailed and waiting up front for us when we arrived. He answered all of our questions and there was no pressure to purchase. We test drove the car & completed the purchasing process in less than 2 hours. We would definitely purchase another car from Brandon at Morganton Honda. More

This is what a dealer should be. Very responsive and easy to work with. Knew what I wanted and had one come in fresh off the truck and contacted me. Offered a very fair price, so l bought it. They had the ac to work with. Knew what I wanted and had one come in fresh off the truck and contacted me. Offered a very fair price, so l bought it. They had the accesoriess ordered for me, installed them, and delivered it to my driveway. Never had to step into the dealership, what with the virus and all. Love the truck and highly reccommend Morganton Honda, and ask for Joe Keefe. More

Very good peop!e to work with. Karen had everything ready when we arrived and all we had to do was sign and we were set. Karen took to the car and went over everything in it. She has also called to se ready when we arrived and all we had to do was sign and we were set. Karen took to the car and went over everything in it. She has also called to see if everything was all right! Went beyond her job services. More

I had a horrible experience at Appletree Honda in Fletcher so I called Morgantown Honda and spoke with Karen. She is wonderful! Answered all my questions and sent me numbers via text. Gave me the Fletcher so I called Morgantown Honda and spoke with Karen. She is wonderful! Answered all my questions and sent me numbers via text. Gave me the bottomline and then delivered my new 2020 Civic the next day to my job in Asheville. She took the time to show me how to program my settings. Paperwork took 5 mins I cannot recommend Karen enough. She’s fantastic!! More