Morgan Buick GMC Shreveport

Good salesman, terrible service dept. We bought a 2015 Yukon from this dealership. The salesman, Brennan, was great! Once we had the vehicle started noticing several issues. Heated seats n We bought a 2015 Yukon from this dealership. The salesman, Brennan, was great! Once we had the vehicle started noticing several issues. Heated seats not working properly so they fixed that. Took in several times for vibration. First time they told us they realigned it and checked tire balance. No change. Second time they told us they balanced again but this time we had a bent rim they couldn't fix. We bought vehicle like this, we did not damage it. They would not replace the rim, we had to buy another one. We even had the wheel and tire protection. Not covered because it still holds air. Then we wanted the brakes checked because vibration when braking. Everybody knows the first thing you check is the rotors. They told us we needed new brakes which we got because we were leaving to go to the mountains. No change, still vibrating. Took it back. "Oh, must be the rotors!" Duh, you should have checked them already! Scheduled an appointment to get rotors turned and wheel fixed. End of day comes and we heard nothing. Called and they said they haven't gotten to it yet because they were still busy from previous week. Why did we make an appointment then? They were no help! Friendly but no help at all! Then they couldn't even find a rim like ours. Turned out whoever owned before us put Cadillac 22's on it. Morgan GMC said they can get for $575. We found on Amazon for $375. Then we had to take it somewhere else to get put on! First and possibly last vehicle I buy from them. Oh, now we have a recall on the steering.... not looking forward to TRY getting that done! More

Kittrell is very professional, respectful, and knowledgeable. He treated me as if I was his only customer, by giving me his undivided attention. He was very patient with me during my moments of in knowledgeable. He treated me as if I was his only customer, by giving me his undivided attention. He was very patient with me during my moments of indecisiveness. I told him exactly what I wanted, and he worked diligently until he found it. I will definitely recommend him to my friends and family. More

I was very impressed with the Morgan Buick dealership. I was interested in a specific car online and after I emailed them, I received a prompt response with details about the car I was interested in. When I was interested in a specific car online and after I emailed them, I received a prompt response with details about the car I was interested in. When I went in to look at the car and test drive it, I was helped right away and I really liked the sales person I was with. I really felt like he wanted to get me a great deal on a great car and was not just trying to sell another car. VERY IMPRESSED! More

Be very careful dealing with this dealer ship, was there this last weekend ready to buy but ended up walking out because we could not come to agreement. To many changes and mistakes made by the sales crew o this last weekend ready to buy but ended up walking out because we could not come to agreement. To many changes and mistakes made by the sales crew on what was available at the price we wanted to pay. Had one vehicle and was prepared to drive off the lot and all of a sudden that vehicle was not at that price anymore. The vehicle that they wanted to sell us had many problems after supposedly going thru their inspection but was put on the lot anyways. Just be careful and watch very carefully in dealing with their sales crew...... More