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Morehead Honda
Newburgh, NY
701 Reviews
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Showing 701 reviews
August 30, 2015
Buying Certified Honda David Le Roy NY 14482 08/01/2015 Mr. Higgins General Manager 1000 Auto Park Place Newburgh NY 12550 Dear Mr. Higgins I thought I woul David Le Roy NY 14482 08/01/2015 Mr. Higgins General Manager 1000 Auto Park Place Newburgh NY 12550 Dear Mr. Higgins I thought I would write you about an experience I had at Morehead Honda on Friday 8/14/15 at approximately 2:00pm and many hours later. I owned business years ago and I thought that I would pass it on. I live near Rochester NY and wanted to purchase a vehicle, 2011 Certified Honda Pilot that I viewed over the web. I called and spoke many times with your salesmen’s Alonzo Taylor-Ruiz. I requested that Alonzo personally check the vehicle several times, so that my wife and I do not take a day off from work and travel 10 hours to pick-up a problematic vehicle. I received several confirmations that the vehicle was in premier shape. I checked the rating of your dealership and it was very good, so I trusted the salesperson. Upon arriving I met with Mr. Taylor-Ruiz. Upon checking the vehicle I observed major damage to the exterior, passenger lower front door and the upper post near the passenger door. I also observed the following: Second Row Seat would not lock to the rear, which I would assume would be a safety issue, broken molding on carpet, just laying on floor and that several leather seats were dirty (no big deal, just a little disappointing). I’ve purchased several certified Honda’s from Dealers and everything is checked interior and exterior. I thought Honda required this check to certify the vehicle? I was very disappointed and upset that Mr. Taylor did not check the vehicle or disclosed the damage to me. I asked Mr. Taylor why he had not told me about the damage and he did not respond or apologize. Mr. Taylor contracted another person to get involved; I think it was Mr. Bray/Sales Manager. Mr. Bray and Mr. Taylor offered the following solutions: • They would repair the damage and ship the car to me. I did not feel comfortable at this point feeling that the salesmen had lied to me several times and did not disclose the damage. I did not want to pay for a vehicle and trust that everything will be repaired when it was delivered. I don’t think any rational person would take this option. • They offered me 500.00 off the price and I would get the repair fixed myself. I am not a collision man, but did not feel this would cover the cost. They both assured me this would cover the cost of repair. I was still unconvinced. They made me another offer of taking 1000.00 off the price but continued to feel this would not cover the repair. After they both assured me that this would be enough money to repair the vehicle, I still was doubtful but wanted to believe them. Mr. Taylor made a good proposal, that I could bring the vehicle to a collision shop in the area to determine the cost of repair. Mr. Taylor asked me to agree if the price was different from the 1000.00 that Morehead offered, that I would reduce the allotment provided to me. I agreed that if the price was different it would be OK. Mr. Taylor told one of your support staff members to ride to the shop with us to get an estimate. Mr. Taylor named the shop, which I was apprehensive about, but continued to trust your dealership. I, my wife and one of your support staff went to the shop. The owner was at the shop and estimated the cost would be $1500.00 at the least and typically around $2000.00. After returning to the shop, they Mr. Bray stated that they would not reduce the price to cover the repairs. To me it’s unbelievable, you pick the shop, you made me verbally commit to take a body shop estimate that I don’t even know, and then when the estimate comes in higher you don’t have the honor to be committed to the estimate. • Mr. Bray gave us a 25.00 gift card in the parking lot upon leaving. I was so upset I threw the gift card in the parking lot. How can you accept business practice like this? • In my mind it all started with the salesmen’s not taking the time to check the vehicle. If he would have told me about the damage, we would have not made the trip and taken the time off. Upon leaving your shop, we went to --------- Honda and purchase 2011 Certified Honda Pilot in perfect shape and it was clean. Was in and out within 1 ½ hours. I don’t think this happens all the time, because your ratings are good and may be a few rogue employees that are not trained properly. If you sell a vehicle at cost once, would be better than having customers leave legitimately upset. I think if this happened to you, you would be distraught also. Thanks for your attention. Sincerely, David David More
by Dave
Employees Worked With
Alonzo Taylor-Ruiz
August 28, 2015
Professional, friendly and fast I drove to this dealership from NJ after being disappointed by a local dealer. I was looking for a certified used Touring trim in white, and this was I drove to this dealership from NJ after being disappointed by a local dealer. I was looking for a certified used Touring trim in white, and this was the only dealership that had it within a 200 mile radius of my residence.. I put in an inquiry via email on Friday after the dealership had closed and the next morning 20 minutes after their business day started Alonzo called me to confirm the car was available and would be ready for me to look at when I came there. When my wife and I reached the dealership after a 100 mile trip the staff was very welcoming and as promised Alonzo had the keys on this desk and the car was ready and waiting in bay. There was cosmetic dent on the car which they fixed at no cost prior to me picking up the car a couple of days later. The negotiations, pricing and trade in was standard procedure but with no pressure or drama. We started with what the monthly payments would be but quickly moved to the actual price of the vehicle and trade in value rather than then "how much can you pay a month" deal. Since was there on a Saturday evening, I filled out the financial paperwork and on Monday got a call from the Finance department who explained to me the various loan options, rates and lenders. Mike confirmed that the paperwork would be ready when I came to pickup the car on Wednesday. It took me a grand total of 25 minutes on Wednesday to turn over my trade, understand and sign the financial paperwork. The overall time spent in the dealership was about 2 hrs total. The only thing I would suggest as an improvement is to have the carfax presented to the customer when they are looking at the car. I am tech savvy and had done my research on the car prior to making the inquiry and knew the carFax wasn't clean. It would have been a nice honest gesture to see the carFax during the sale without asking. for it. Besides the above, it was very positive car buying experience. More
by K. P.
Employees Worked With
Mike Desantis, Alonzo Taylor-Ruiz
August 19, 2015
Great Price and Great Staff My wife and I needed to get new cars. My wife went on Truecar and built our cars. Jason Steinberg contacted her back. He followed up with us and in My wife and I needed to get new cars. My wife went on Truecar and built our cars. Jason Steinberg contacted her back. He followed up with us and informed us of his schedule and his willingness to work with us. The transaction was excellent. An questions we had were answered in a very professional manner. Not that we had that we had many questions due to his thorough explanation of the car and the sales process. I hope Jason had a long and successful sales career. My wife and I would not hesitate to deal with Jason Steinberg and the whole Morehead sales team. More
by Mark B
Employees Worked With
Mike Desantis, Jason Steinberg, Kevin Higgins
August 17, 2015
outstanding customer service. My daughter purchased a vehicle..He was very professional, explained everything in detail, was very friendly. Martin Went above and beyond to sell you My daughter purchased a vehicle..He was very professional, explained everything in detail, was very friendly. Martin Went above and beyond to sell your product. He was very knowledgeable about yr product and the competition products. He is definitely an asset to your organization. I wish him continued success. Courtesy, manners and customer appreciation is what he exemplified when we met. Kudos to you Martin and thank you for making my daughter’s dream a reality. More
by josloren09
Employees Worked With
Mike Desantis, Martin Groomes
August 16, 2015
Couldn't be Happier! The service was outstanding. I got in there, found the perfect car for me and they made it happen. I was very pleased with everything. And my car is b The service was outstanding. I got in there, found the perfect car for me and they made it happen. I was very pleased with everything. And my car is beautiful! Thank you guys! I Recommend Morehead Honda to anyone looking for a nice brand new affordable car! I love my brand new 2015 Honda Civic and I'm very pleased with my salesmen Chris and went over every detail with me to make sure I was completely satisfied. He made a very good recommendation to go with the civic and I couldn't be happier! Thank you guys again! Nick Iannolo More
by nick222
Employees Worked With
Chris Holstein
August 14, 2015
Very Happy! The whole experience was very satisfying. Everyone is friendly and helpful, I love my new Honda CRV! This is the third Honda in the family. We are ve The whole experience was very satisfying. Everyone is friendly and helpful, I love my new Honda CRV! This is the third Honda in the family. We are very pleased! More
by Mary G
Employees Worked With
Douglas Matthews
July 22, 2015
Great Experience I worked with Chris Holstein and he was great. I had some headaches on my banks end, and Chris couldn't be more patient and helpful. The staff was exc I worked with Chris Holstein and he was great. I had some headaches on my banks end, and Chris couldn't be more patient and helpful. The staff was excellent and very professional. I would highly recommend Morehead to anyone looking into getting a car. Love the Pilot. More
by DGo62080
Employees Worked With
Chris Holstein
July 22, 2015
Love driving my touring!! Thanks Conrad Conrad treated us liked valued customers right from hello. He listened to our needs and helped us find the right match. He was knowledgeable about the Conrad treated us liked valued customers right from hello. He listened to our needs and helped us find the right match. He was knowledgeable about the car and features. He was able to get all our questions answered. We opted to go with our bank for financing and he collaborated and maintained communication with the bank and kept us in the loop. Next time I am in the market for a car, I plan to visit Conrad. More
by Jason and Myra
Employees Worked With
Conrad Miller
July 17, 2015
Excellent experience! Just purchased a new car. Excellent price and customer service. Everything was done quickly and efficiently, very easy and stress free. Would definit Just purchased a new car. Excellent price and customer service. Everything was done quickly and efficiently, very easy and stress free. Would definitely recommend to others More
by katem
Employees Worked With
Mike Desantis, Chris Holstein
July 13, 2015
buying a used care courteous service by sales rep. No pressure sales. Chris our salesman was great. Spent time with us and was very knowledgeable. Very easy transact courteous service by sales rep. No pressure sales. Chris our salesman was great. Spent time with us and was very knowledgeable. Very easy transaction. Love the car. More
by Dale & Jon
Employees Worked With
Chris Holstein
