Moore Subaru

David went out of his way to help me purchase my crosstrek and was very friendly and knowledgeable He made it a great experience! I Highly recommend David because he is kind and helpful and gets a crosstrek and was very friendly and knowledgeable He made it a great experience! I Highly recommend David because he is kind and helpful and gets all questions answered. More

Great experience with Subaru of Richmond. Simple process, straightforward communications. I did most of the interaction via the internet. I spent a total of about 10 minutes in the dealership to f process, straightforward communications. I did most of the interaction via the internet. I spent a total of about 10 minutes in the dealership to fill out the paperwork. Second car I have purchased there and will used them again. I tried one other dealership this time to compare and the experience at the other dealer could not have been any less satisfying. More

Everyone made me feel at home and the process of buying my new car was effortless! Working with David Lowenhagen was amazing! He took time to explain everything and was nice and funny. He made it feel like my new car was effortless! Working with David Lowenhagen was amazing! He took time to explain everything and was nice and funny. He made it feel like I was with family. More

Salesman David Lowenhagen spent a lot of time with me. Directed me to CarMax to sell 2005 Forester, where I received a higher trade-in in settlement. Salesman picked me up from CarMax. I came back twice t Directed me to CarMax to sell 2005 Forester, where I received a higher trade-in in settlement. Salesman picked me up from CarMax. I came back twice to learn all the settings.. David was patient each time More

Subaru of Richmond and my sales representative, Tom Yuen were great to work with as I urgently needed a car. I traveled from Hampton to find a Costco approved dealer. I had walked away from an accident with were great to work with as I urgently needed a car. I traveled from Hampton to find a Costco approved dealer. I had walked away from an accident with a deer in my 2017 Forester and I walked away without a scratch. Tom made the buying very easy and low key. I’ll definitely return there for my next car. I’m glad I made the 100 mile drive. More

Our sales representative, Tom Yuen, was a pleasure to work with. He was able to get us through the selection and purchase process in a minimal amount of time, and was able to save us some money in the en work with. He was able to get us through the selection and purchase process in a minimal amount of time, and was able to save us some money in the end. I would recommend both Tom and the team at Subaru of Richmond to anyone thinking about buying a new car. More

We ordered the car about a month before delivery from Robert Thomas, by telephone, sight unseen. He kept us informed regularly as to any changes in the delivery date. He helped us get a suitable trade-in Robert Thomas, by telephone, sight unseen. He kept us informed regularly as to any changes in the delivery date. He helped us get a suitable trade-in price on our car, and put together a package we could afford. We did not have to negotiate the price, as he figured it just right. When we wanted to see a vehicle similar to the one we were leasing, Ray brought one to our residence so we could test drive it. When the car arrived at the dealer we were promptly notified and drove to the dealer to close the deal. Ray took care of us and we were soon on our way in our new Subaru. More

I had never bought a car on my own before. My husband has dementia so he was unable to be of much help to me in this process. Harry made it easy from start to finish and I was very happy with the deal and th dementia so he was unable to be of much help to me in this process. Harry made it easy from start to finish and I was very happy with the deal and the service I received. More

I brought my fleet car in for 30,000 mile preventive maintenance. 2020 Subaru Outback. Basic stuff, oil change, tire rotation, engine filter. Dropped it off the night before & mine was the only car p maintenance. 2020 Subaru Outback. Basic stuff, oil change, tire rotation, engine filter. Dropped it off the night before & mine was the only car parked by the service bay on a Sunday night. I called service close to noon and the car still wasn’t ready and was told, rather curtly, by the female on the phone that it would be ready by the “end of the day”. They’d call me when it was ready. I went by to pick it up around 4:30pm. The friendly woman behind the glass told me it would be $325. I explained there must be a mistake, all charges for my company car are authorized through Wheels, Inc. as indicated on the paperwork she had just handed me. She told me she wasn’t aware of that and I’d need to speak with “Sarah” who sits at the elevated desk in the center of the drive-in service Bay Area. OK, this was not the first time I’d been to this Subaru dealer for service but this situation should be easily remedied. So I walk the short distance over to “Sarah”, who I’m quite certain has the words” customer service” in her job title. “Minister of Contempt and Disdain” would be a more appropriate job title for “Sarah” based on her attitude and demeanor. There was no greeting, no “Hello, how can I help you today?” Since she just witnessed me walk the 10 feet from the window to her desk. She just stared daggers at me. I said “hello”, she said “hello”. I said “How are you today?” She replied “fine, how are you?”, no smile, just pure contempt. I said, “well I’m not so good, they’re trying to charge me for something that should go through my Fleet vehicle company Wheels” as I attempt to hand her the paperwork which I’m extending towards her but she does not reach for so I let fall on her desk. I am telling you RUDE DOES NOT BEGIN TO DESCRIBE THIS WOMAN. She then kind of barks at me that “well that’s not right! Tell her it goes through Wheels!” I said, “I did and she sent me over here”. There’s no apology, no sorry for your inconvenience. She says “well take this back over to her and I’ll call her and straighten her out!” As she proceeds to push the papers back my way. I walked back myself to the window and by this time there’s another customer waiting in line which made it awkward as to who’s turn it was. It would have been very customer friendly if “Sarah” had gotten off her seat to walk me over to the window to hand me back off to the woman behind the window and explain to her the solution. Subaru spends TONS of advertising and marketing dollars to get people into the dealership to buy cars and get those cars serviced. I wonder if they realize that their customer facing employees can blow all that up in a hot second by treating their customers like garbage when they walk through the door. I’m in sales. I am very customer focused. If I treated my customers the bday “Sarah” treated me I wouldn’t have any customers. How about doing a better job training your customer facing employees with some basic rules of customer service??? More

We loved the ease of purchase along with the quick response to emails & text to David. Low pressure on the sale allowed us to make an informed decision. We also appreciated the attention to Covid safe response to emails & text to David. Low pressure on the sale allowed us to make an informed decision. We also appreciated the attention to Covid safety protocols More