Moore Subaru

Service Writer and GM despicable and cheats I sent my son with a list to the dealership for 3 things, Synthetic Oil Change, Spark plug change and Transmission flush. When he left 8 hours later t I sent my son with a list to the dealership for 3 things, Synthetic Oil Change, Spark plug change and Transmission flush. When he left 8 hours later the oil was changed with conventional oil, the plugs were changed and they did not flush the transmission. The dealership did however do a 90,000 mile service, change valve cover gasket that was supposedly leaking and 2 CV joint boots they say had little tear in both with a total of $1,550. The service writer Gary Wilcox took full advantage of my son by selling him on services that were not urgent or safety related issues and did not complete what he was sent there to have done. This dealership will cheat you without batting an eye. No one answers their phone when you call including the general manager forcing you to leave a voice mail and hope for a return call. I waited for a full day before the service writer called back and 3 days before the general manager to call back. No resolution from either the service writer or general manager other than “too bad he wasn’t smarter” and less vulnerable to being cheated. I was told by the general manager that I should have called ahead and let them know if I was sending a person in that was not capable of making decisions on authorizing services. This is how this dealership try’s to justify cheating their customers and upselling the services. Stay as far away from this dealership as you can and find a reputable dealership for your sales and service. More

Great first car buying experience Chris Johnson was, hands down, the most respectful and kind car salesman I have ever met. As this was my first car buying experience, I expected it to Chris Johnson was, hands down, the most respectful and kind car salesman I have ever met. As this was my first car buying experience, I expected it to be stressful and intimidating but the great folks at Subaru of Richmond made it easy peasy. Chris was way more interested in me getting exactly what I wanted and needed and not with making a sale. He wasn't pushy at all. I could have gone to another dealership but chose to stick with Chris. And I love my new Subaru! More

Harry Moseley, Sales Harry led me down the leasing path. With my trade and up front lease payment, I received a check and am driving a 6 cylinder when I traded a 4 cylind Harry led me down the leasing path. With my trade and up front lease payment, I received a check and am driving a 6 cylinder when I traded a 4 cylinder. Great deal and great car. Thanks to Harry. More

Purchase of a New Outback Dan MacNeil was our sales representative when we arrived at Richmond Subaru. We had several colors we wanted with options identified prior to arrival Dan MacNeil was our sales representative when we arrived at Richmond Subaru. We had several colors we wanted with options identified prior to arrival. We explained to Dan our desires and he showed us vehicles that matched our ideas. As we progressed through the process we made changes to options and color. Dan stayed right with us and showed us all the options and how they performed. This hands on approach and excellent tutorials on functions and practical application made the selling and buying process one of the best if not the best out of my 30 plus vehicle purchased, world wide. We would recommend Dan MacNeil to anyone interested in purchasing a Subaru. He made the process a extremely good memorial event. Go see Dan. More

Dan McNeil, Subaru Sales Professional Dan McNeil was a great dealer representative. Was knowledgeable, helpful, courteous. He gave of his time both after hours and on return visits for i Dan McNeil was a great dealer representative. Was knowledgeable, helpful, courteous. He gave of his time both after hours and on return visits for instruction on the intracacies of the Forester. Test drive was extremely educational. There was no pressure at all to buy - no need to. Would recommend to everyone, to talk to Dan. You will meet a true professional! More

Don and Wendy Floyd This is the second Subaru we have purchased at Richmond of Subaru and our experience with the salesman, Harry Moseley, was very positive. I highly rec This is the second Subaru we have purchased at Richmond of Subaru and our experience with the salesman, Harry Moseley, was very positive. I highly recommend this dealership for their professional staff and attention to the customer's needs. More

Harry is Great Harry made the dreaded "buying a car" experience a pleasure!! The Crosstrek is the right car for me and I am really enjoying driving it. Harry made the dreaded "buying a car" experience a pleasure!! The Crosstrek is the right car for me and I am really enjoying driving it. More

Thank you Harry Moseley Want to tell everyone how helpful Harry Moseley was with the purchase on my new 2017 Subaru. He went above and beyond to help me arrange to work out Want to tell everyone how helpful Harry Moseley was with the purchase on my new 2017 Subaru. He went above and beyond to help me arrange to work out getting my 2 dog crates in the Forester.. and they work great.. He really was excellent and treated me great. thank you all at Subaru of Richmond too. Cynthia Cramer More

My wife and I bought our 1st Subaru a 2017 Forester. Our sales person was Harry Moseley and he made buying experience with Subaru of Richmond as painless and easy as possible. He had a lot of patience fo Our sales person was Harry Moseley and he made buying experience with Subaru of Richmond as painless and easy as possible. He had a lot of patience for all our question and spent a lot of time going over the different aspects of the vehicle. A couple of days after we purchased, he stopped by the house after work to drop off something that went with the car. The rest of the finance and title process was as quick and painless as the sales process. I recommend Subaru of Richmond and Harry Moseley to anyone looking for a Subaru. If you have never considered a Subaru you should. More