Moore Subaru

Best Experience I don't like expensive handbags or shoes, I like cars. My new Impreza is my 15th vehicle, and by far the best car buying experience I have ever had. T I don't like expensive handbags or shoes, I like cars. My new Impreza is my 15th vehicle, and by far the best car buying experience I have ever had. This is my first Subaru, and first Subaru dealership experience. From the moment I walked through the door, I felt welcomed. They were super busy, that is a good thing, and everyone was being well taken care of. I had to wait for a salesman to help me, but during my wait I was constantly checked on. Offered coffee and water, coffee always makes me a happy lady! When it was my turn, Harry Moseley was my guy. He addressed all my needs, wants, and concerns. He offered zero pressure, did not try to talk me into anything I didn't want or need; that is a rarity that I greatly appreciated. I had to do a special order for the specific vehicle I wanted. I was kept well informed of the progress, and they were spot on with the delivery date. When my car arrived, Harry took the time to answer all my questions, and showed me all the awesome features the new Impreza has. My five year old son enjoyed this experience as well. The salesmen were all super friendly with him, most dealerships are annoyed when you have a small, curious child in tow. They won my boy over quick with the selection of goodies at his disposal. They even gave him a MoonPie to go! Even more impressing, we have to actually drive our new car home the next day, and they all remembered his name. LOVE it, love the entire place. Highly recommend this dealership, and a new Subaru to everyone. More

Outstanding Experience! I recently was in the market for a new Subaru Outback. After looking online, I found that Subaru of Richmond had a number of models that would suit m I recently was in the market for a new Subaru Outback. After looking online, I found that Subaru of Richmond had a number of models that would suit my needs. After making an online inquiry, Chris Johnson contacted me. He then met with me, showed me a variety of models and explained all of the various features. After making my decision, he sent me out on a test drive while they evaluated my trade-in. I decided to purchase the vehicle and Chris made every step of the process easy. He gave me a great demo of all the features and even helped me personalize things while I waited for the final paperwork. I would highly recommend Chris and this dealership. More

I LOVE my new Subaru, and had a great buying experience! I was badly in need of a new vehicle. I had thought about a few different options that would suit my lifestyle. Other makes/models were nice, but noth I was badly in need of a new vehicle. I had thought about a few different options that would suit my lifestyle. Other makes/models were nice, but nothing really compared to Subaru. The product is outstanding, and this dealership shows the epitome of professionalism and customer service. David was highly knowledgeable about the brand and helped me choose between the two models I was looking at, to be sure I got exactly what I wanted. More

Outstanding In All Aspects of Purchase Purchasing my Subaru Legacy from Robert Thomas at Subaru of Richmond was an excellent experience in all aspects of the buying process. First, Robert a Purchasing my Subaru Legacy from Robert Thomas at Subaru of Richmond was an excellent experience in all aspects of the buying process. First, Robert and his team respond to phone and email communications promptly and accurately. Second, their business practices are transparent and honest. They are more interested in customer's satisfaction and establishing long term business relationships than in making a quick sale. Third, their prices were the best of all of the dealers I communicated with within 150 miles of Richmond. Finally, Robert and his team(including general sales manager Rocco) follow up after purchase to make sure that the customer is happy with the purchase and to address any concerns or questions the customer may have. I do not often give five star reviews, but Subaru of Richmond and Mr. Thomas are deserving of the rating. I drove 120 miles to do business with Subaru of Richmond and it was well worth the drive. More

Great Experience Our sales agent was extremely knowledgable and able to answer all of our questions easily. He was also very professional and friendly. There was no Our sales agent was extremely knowledgable and able to answer all of our questions easily. He was also very professional and friendly. There was no sales pressure applied! More

Low Pressure & Fair I worked with Harry Moseley in purchasing a new Impreza. He helped me find what I was looking for, was a fair negotiator. Payment and delivery was a I worked with Harry Moseley in purchasing a new Impreza. He helped me find what I was looking for, was a fair negotiator. Payment and delivery was a snap, and the dealership respected my statements that I didn't want to sit through the typical up-selling process (e.g.. extended warranties, undercoatings, etc.) More

Absolute Best Car Buying Experience! I have worked with Robert on the purchase and lease of several Subaru Vehicles. His customer service and attention to detail are second to none! Rob I have worked with Robert on the purchase and lease of several Subaru Vehicles. His customer service and attention to detail are second to none! Robert knows the vehicles and always works to get me the best price. My local dealerships can't compare to the service and pricing I have received from Robert. I recommend him and Subaru of Richmond over any other Subaru dealership in the region! More

Got a Great Forester Tom Carr is a great person to work with to buy your Subaru. My favorite thing about him was that he was very knowledgeable about Subarus and answered Tom Carr is a great person to work with to buy your Subaru. My favorite thing about him was that he was very knowledgeable about Subarus and answered any questions we had. He took the time to explain all the things I needed to know about the car and welcomed me to call about any questions. Our research on top compact SUVs led us to Subaru, but Tom still made a compelling argument for why the Forester was the best option; we left feeling really good about the car we got. He was also friendly and professional. Furthermore, frankly, from researching prices, I think he gave us a great price. I feel comfortable to call about any questions I might have, and I'll definitely go back for any service my car might need. Thanks Tom! More

Best car buying experience by far! First time I have purchased a car without being pressured. Also first at trusting a car salesman! Highly recommend!! Harry worked to get me the car I First time I have purchased a car without being pressured. Also first at trusting a car salesman! Highly recommend!! Harry worked to get me the car I wanted and suited my needs and wants. More