Moore Subaru

Outstanding Customer Service and Value I needed to find a safe and reliable car for my mother and contacted Richmond Subaru through the Costco Auto Program. I received a callback from Davi I needed to find a safe and reliable car for my mother and contacted Richmond Subaru through the Costco Auto Program. I received a callback from David Lowenhagen (Sales Associate) who asked some questions to better understand her needs and then proceeded to locate a vehicle with all of the safety features we discussed. In less than 30 minutes from his initial call, David had e-mailed details about the vehicle, including various financing options. He arranged for us to take a test drive and by late that afternoon she had purchased a 2017 Forester. I can't recall ever having such a positive experience purchasing a new vehicle. David was knowledgeable, personable, and genuinely interested in making sure that she bought the vehicle that was right for her, and there was absolutely no pressure. Delivery of the vehicle was equally positive as David made sure she was familiar with all of its features and even took the time to pair her iPhone with the vehicle's multimedia system. More

Quick, efficient, friendly, easy My Outback lease was ending early October. I contacted the Subaru showroomin June to indicate I was interested in exploring my options. Harry contact My Outback lease was ending early October. I contacted the Subaru showroomin June to indicate I was interested in exploring my options. Harry contacted me by email that same day and presented options including that I could turn the lease in early profitably. I indicated I was interested in another lease for a new Outback. Harry quickly determined my druthers for model type, options, colors -- all via email. He presented me the car I wanted via email and met my price requirements. After one phone call with Harry I made one trip to the showroom to turn in my 2015 Outback and receive my 2017 Outback. He knows his stuff, made me feel comfortable and I certainly didn't feel pushed. I would buy from him again. More

Easy-Peasy Dave welcomed us with open arms to the dealership and made us feel ultra-comfortable with our car search process. He listened carefully to what our ne Dave welcomed us with open arms to the dealership and made us feel ultra-comfortable with our car search process. He listened carefully to what our needs were and outlined what he thought would work for us. Dave is far from a high pressure salesperson and said simply we will either like the car or not and if we do, he would make the purchase process as easy as possible. We bought our new Subaru from Dave and we are glad we did. More

Subaru 4 Life I have been an owner of a 2002 Subaru Outback for the past 3 years. I had never been a Subaru guy until I drove a Subaru. I came to Subaru of Ric I have been an owner of a 2002 Subaru Outback for the past 3 years. I had never been a Subaru guy until I drove a Subaru. I came to Subaru of Richmond knowing what I wanted, a Subaru Crosstrek. My parents had generously offered to help me purchase a new car, they had already called Harry Moseley and talked to him about the cars that we were interested in. The three of us walked in on Friday morning, and I left in my new Crosstrek. Harry was very personable and still professional. Harry was really knowledgeable about the cars, and super accommodating when I asked if I could test drive a manual. Harry was super friendly and patient in answering all of our questions. Overall, this was one of my best car buying experiences ever. Hopefully, I won't have to buy another car till I am 50 with the longevity of Subarus. More

Customer-Focused Dealership After talking to Subaru owners and reading on-line reviews of dealerships in our area, we opted to visit Subaru of Richmond (although another dealer w After talking to Subaru owners and reading on-line reviews of dealerships in our area, we opted to visit Subaru of Richmond (although another dealer was closer to us). We were very happy with that choice. We also ended up with a great sales professional named Tom Yuen. He was knowlegeable about all aspects of the vehicle we were interested in and answered all our questions. There were no high pressure sales techniques used. Instead, he let the professionalism of the dealership and the Subaru reputation speak for themselves. We would definitely recommend Subaru of Richmond and Tom Yuen to anyone. More

My experience with Subaru of Richmond, Dan McNeil This is four Subaru,s I have purchased at Subaru of Richmond. I have come to think of Dan as a friend. He was always very courteous even when I wasn't This is four Subaru,s I have purchased at Subaru of Richmond. I have come to think of Dan as a friend. He was always very courteous even when I wasn't there to purchase anything. Dan has been the Sales Rep that I have went through to lease a new Subaru every time. So Dan my friend thanks for being a person that you are. I would defiantly recommend you to anyone who is interested in leasing, buying new, used ets. So thanks again for a great that you always get me. More

Hail Damaged New Vehicle Purchased a hail damaged vehicle and the dealership didn't disclose there was damage. Yes, they knew their inventory was damaged, but sold it to us a Purchased a hail damaged vehicle and the dealership didn't disclose there was damage. Yes, they knew their inventory was damaged, but sold it to us anyway. Drove 1 1/2 hours home only to find out there were 7 damaged spots. Had to return to the dealership (total of 6 hours drive time) as we live in the Northern Neck. They repaired the vehicle and we were to pick it up an meet with Harry Moseley since our selling salesman David wasn't working on Monday. Harry wasn't around so my wife drove the vehicle home. I'd say this wasn't a good sales experience, especially knowing they had a major hail storm, but sold a damaged car to a new car customer. I want everyone to know that David Lowenhagen was a true professional with excellent product knowledge. I believe he wouldn't have sold us a damaged product if he knew about it. Management surely knew the vehicle was damaged. More

Car buying made easy and fun! Dave was made us feel like his most important customers that day. He was very knowledgeable about all the car features and explained the eyesight fea Dave was made us feel like his most important customers that day. He was very knowledgeable about all the car features and explained the eyesight features in detail. We came away secure in the knowledge that we had made a good decision and thoroughly enjoyed the process. More

Best car buying experience ever! I had not purchased a new vehicle in over ten years, and was a bit apprehensive about doing so. I knew little about Subaru, other than the outstandin I had not purchased a new vehicle in over ten years, and was a bit apprehensive about doing so. I knew little about Subaru, other than the outstanding safety rating they have received. I was greeted as soon as I walked in by Cory Willoughby. He is one of the most pleasant, patient and professional salespersons I have every worked with. He answered every question thoroughly and to my understanding (and I had a lot of questions). I was thrilled to drive away that afternoon in a new 2017 Forrester, which I love more everyday I drive it. Thank you, thank you Richmond Subaru for a great experience. And head's up, Cory. I will definitely be back! More

Great Experience Buying my new Outback I had a great experience buying my new Subaru Outback and that was mainly because of the salesman I worked with. Cory Willoughby helped me get a good I had a great experience buying my new Subaru Outback and that was mainly because of the salesman I worked with. Cory Willoughby helped me get a good deal on my trade-in. He spent a lot of time explaining the "Eyesight" features and all the other features that are on the Outback. He was very patient with me, a person who is not very computer savvy. I would recommend Cory to anyone looking for a car. More