Moore Subaru
Richmond, VA
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The sales side was great. Service department kinda sucks. Lack of communication; unanswered phone calls, overpromise/underdeliver. Went to Live Chat because all calls just wen Service department kinda sucks. Lack of communication; unanswered phone calls, overpromise/underdeliver. Went to Live Chat because all calls just went into a circle of the voicemail options. They were as useful as teets on a bullfrog. More
Sales rep was Ray. Made everything easy and painless. Everything was amazing and I got exactly what I wanted. I walked in only intending to look at an outback. Ended up Made everything easy and painless. Everything was amazing and I got exactly what I wanted. I walked in only intending to look at an outback. Ended up leaving but coming back an hour later to put a down payment on my car. Ray was great. More
Keith Nelson (salesman) was exceptionally professional & knowledgeable about product. I probably was in contact with him 3 separate times before I decided to purchase my first Subaru. Keith answered all of knowledgeable about product. I probably was in contact with him 3 separate times before I decided to purchase my first Subaru. Keith answered all of my questions prior to purchase, did a good walk through at delivery, and answered follow up questions about a month after I took possession. He knows the products, and it shows. Keith did not try to hard sell me which I found at a competing dealership (not Subaru). I would recommend Keith to interested buyers. More
Moore Subaru made my car buying experience wonderful. Reggie Brice was great to work with. He is very knowledgeable and took the time to be sure I was completely comfortable with my new Outback Wilderne Reggie Brice was great to work with. He is very knowledgeable and took the time to be sure I was completely comfortable with my new Outback Wilderness. I highly recommend Reggie and the entire team at Moore Subaru! More
Worked with David Lowenhagen to buy the exact model and color i was looking for. He was super knowledgeable about the car features and was very flexible about delivery too! color i was looking for. He was super knowledgeable about the car features and was very flexible about delivery too! More
Hung worked with us thoroughly to understand our needs and explore options with us. Hung did a great job sharing sales brochures with us - very helpful - and in reviewing the options online, and also did and explore options with us. Hung did a great job sharing sales brochures with us - very helpful - and in reviewing the options online, and also did manage to let us look at a Forester and test drive a used one. He set up what we wanted to get within the online system, and confirmed that the options we wanted were all correct. He did a great job keeping us up to date on the extended delivery. We really enjoyed working with him, and think that he did a fantastic job. He also gave us great followup. More