Moore Subaru

Refreshing customer experience! It's not often nowadays that you have a really good customer experience. Tom Yuen was very Professional, wasn't pushy, very knowledgeable about the Su It's not often nowadays that you have a really good customer experience. Tom Yuen was very Professional, wasn't pushy, very knowledgeable about the Subaru line of vehicles and was meticulous about following up. He took me seriously from the moment I walked in the door and worked hard to earn our business. Excellent Customer Service! Also the business side of the process as it relates to paperwork was probably the quickest experience I've ever had. Everyone was friendly and responsive. I would definitely recommend buying a car at Subaru of Richmond. More

Friendly Staff Harry Moseley gave me all the information that could help me make my decision and I slept on it overnight. Harry was off when I returned so Rocco ste Harry Moseley gave me all the information that could help me make my decision and I slept on it overnight. Harry was off when I returned so Rocco stepped right in to answer my additional questions. Helpful and accommodating dealership. Loving my new Outback. More

Fantastic Experience! Thank you Cory Willoughby! My husband and I stopped at dealership while taking a break from being at the hospital. We explained to Cory we had limit Thank you Cory Willoughby! My husband and I stopped at dealership while taking a break from being at the hospital. We explained to Cory we had limited time but would like a quick test drive and should we like the vehicle and he could get the deal done in an hour, including all paperwork.., we would make the purchase that day. Cory was great to work with, knowledgeable, friendly and funny..providing a few much needed laughs. Our experience was top notch from beginning to end. Highly recommend this dealership! Thanks again to all the staff at Subaru of Richmond. We love our new Subaru Ascent! More

Outstanding Customer Service This has been our third experience dealing with Dan MacNeil on purchasing a vehicle from Subaru of Richmond. He has provided the utmost positive exper This has been our third experience dealing with Dan MacNeil on purchasing a vehicle from Subaru of Richmond. He has provided the utmost positive experience with purchasing a vehicle. His expertise and knowledge of the vehicles is outstanding. We are very happy with Subaru’s products, but it is Dan that brings us back to Subaru of Richmond. We recommend him to all of our friends that are in the market for a new vehicle. We have been pleased with our overall experience. More

Thank you to Cory Willoughby at Subaru of Richond My husband and I visited the showroom at Subaru of Richmond briefly to take a look at the new Subarus. We met Cory that day and he had a lot of knowl My husband and I visited the showroom at Subaru of Richmond briefly to take a look at the new Subarus. We met Cory that day and he had a lot of knowledge. He was willing to spend the time to inform us about the cars and put no pressure on us to purchase one. After looking around at other vehicles including some in Fredericksburg and Northern Virginia, we chose to go back to Richmond more than a month later in order to purchase our car because of Cory. We recommend Subaru of Richmond. More

Wonderful Experience Dan McNeil was a pleasure to work with. He was extremely informative about the vehicle while test driving and at delivery. I wouldn't hesitate to re Dan McNeil was a pleasure to work with. He was extremely informative about the vehicle while test driving and at delivery. I wouldn't hesitate to recommend the dealership or Dan. Thanks for such a wonderful experience! More

Simplest Car Purchase yet! We purchased our first new car in a number of years from Harry Moseley. Harry made the experience comfortable but showed us that he valued our time a We purchased our first new car in a number of years from Harry Moseley. Harry made the experience comfortable but showed us that he valued our time as much as his. He allowed us to look and think about our purchase with no pressure. Once we made a decision, Harry began teaching us about our new Forester while we waited for the paperwork to be ready. With no high pressure sales pitches, the paperwork was quick. Harry then spent plenty of time showing me all the features and buttons in the car - and answering my questions. He told me to stop in whenever I had a question which makes learning the new features easy! More

Complete Family This is our third Subaru, purchased through Harry. I think that says a great deal about this person. If we didn't feel like we were being treated fai This is our third Subaru, purchased through Harry. I think that says a great deal about this person. If we didn't feel like we were being treated fairly, we would have never purchased the first one. We love the car, but that is only half the story. The dealership is like a family member to us. The people in the sales, service and parts departments are first class. I am always treated as if I am their most important task for the day, and they do everything in their power to accommodate me and my request. They are good at providing advice, but not before they listen and understand what it actually is that I am requesting. As I tell everyone, they treat me like family. More

Helpful and easy and quick Harry was very informative and helpful during the purchase of my forester. And I couldn’t believe how quickly I was able to get through the paperwork. Harry was very informative and helpful during the purchase of my forester. And I couldn’t believe how quickly I was able to get through the paperwork. It was a good experience. More

Great experience buying an Impreza. Team was helpful over the phone, had the car I wanted to look at ready when I came in, and then even pulled several models side by side so I could cho Team was helpful over the phone, had the car I wanted to look at ready when I came in, and then even pulled several models side by side so I could choose which trim I wanted. I made it clear from the start what my budget was, and they worked hard to keep me in it. I ended up choosing a slightly higher trim level, but they were respectful of my budget by not then trying to oversell me add ons to keep the costs closer to what I had budgeted. More