Moore Subaru

Went above & beyond We bought a Subaru Outback from Dan MacNeil a couple months ago. He was great. He told us if we had any trouble programing our garage door opener he We bought a Subaru Outback from Dan MacNeil a couple months ago. He was great. He told us if we had any trouble programing our garage door opener he would come help us. Two months later we still hadn’t been able to get it even after watching a you tube video and getting help from neighbors. He came over on his day off in 94 degree temperatures & programmed it for us. I don’t think you will find many salesman in this day & time that will do that. We commend him greatly for this. Roy & Sandra Anderson. More

Simple quick no hassle deal We gave our 2015 forester to our granddaughter and bought a 2019 Forester. The experience with the whole team is what a dealer ship should be...frie We gave our 2015 forester to our granddaughter and bought a 2019 Forester. The experience with the whole team is what a dealer ship should be...friendly, quick, no pressure.! Dan MacNeil has super patience while explaining all the new features of the new car. Would definately recommend him. More

Consumer oriented, easy, quick, painless experience! Great purchase experience. Tom did an exceptional job presenting and comparing the models we were interested and working hard to make the deal work fo Great purchase experience. Tom did an exceptional job presenting and comparing the models we were interested and working hard to make the deal work for us. Would go back anytime !! More

David and Richard were great! David and Richard truly made my experience so quick, easy, and utterly painless. Great experience, and I know those Ascents are going quickly - for g David and Richard truly made my experience so quick, easy, and utterly painless. Great experience, and I know those Ascents are going quickly - for good reason! More

Quick, easy, and painless I don't think I'm the typical car buyer and the team there treated me as such. I was already set on the model of vehicle I was purchasing. The brand h I don't think I'm the typical car buyer and the team there treated me as such. I was already set on the model of vehicle I was purchasing. The brand has been in my family for decades and I have owned quite a few myself over the past 12 years. I am also currently working as a repair technician at an independent Subaru specific shop. I don't look forward to buying from a dealership. It's just kind of overwhelming with the sales pitches about add-ons and maintenance services. Not here. They got it. I was in and out. They made the standard offers, but were not pushy at all. Corey went well above and beyond to make sure I got my Ascent that day by staying late when he was supposed to be headed out for a weekend with family. Bravo! More

Ray was the best salesman I have ever experienced! I walked into the dealership with an expectation of what type of vehicle I wanted and what type of sales experience I hoped for. Ray knocked it out o I walked into the dealership with an expectation of what type of vehicle I wanted and what type of sales experience I hoped for. Ray knocked it out of the ballpark! He was knowledgeable and he took my questions seriously. I bought my car because of my sales person’s interaction with me as well as because I felt he represented Subaru in the most positive light! More

Great saleman I bought a car from Tom 2, 3 weeks ago and that was a great experience. He is polite and knowledgeable. Car delivered in perfect condition as he took I bought a car from Tom 2, 3 weeks ago and that was a great experience. He is polite and knowledgeable. Car delivered in perfect condition as he took good care of us and our car. Highly recommended. More

Sorry, you are out of your warranty! 0 out of 5. Subaru does not stand behind their product. 2017 Crosstrek AC has always been under performing. They have an internal bulletin on this iss 0 out of 5. Subaru does not stand behind their product. 2017 Crosstrek AC has always been under performing. They have an internal bulletin on this issue and still won't help me. Many people posted on messages boards with the same problem. They want $99.00 to tell me what they already know what's wrong with the vehicle. Never again will I step back in the Service Department or buy another Subaru. I have never had a good experience with the Service Department at Subaru of Richmond. More

Excellent all around service We have been dealing with Subaru of Richmond since 2015. We bought our 2015 Outback, upgraded to a 2017 Outback and added a leased 2019 Forrester this We have been dealing with Subaru of Richmond since 2015. We bought our 2015 Outback, upgraded to a 2017 Outback and added a leased 2019 Forrester this year. Dan MacNeil is the best car salesperson I have ever worked with and Chris Tomlin has been excellent in the service department. More

Subaru purchase Our experience with Harry was one of the best car buying experiences we have had. Harry’s knowledge of the vehicle and the features made the decision Our experience with Harry was one of the best car buying experiences we have had. Harry’s knowledge of the vehicle and the features made the decision to purchase the Ascent very easy. More