Moore Subaru
Richmond, VA
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Easy and Comfortable Buying Experience - No Surprises! Over the years we've owned Subarus, Fords, and Toyotas. It was time for a new car and we decided to take our time and compare all three vehicles. A Over the years we've owned Subarus, Fords, and Toyotas. It was time for a new car and we decided to take our time and compare all three vehicles. All the dealers and sales personnel were easy to work with. Subaru, and Cory Willoughby particularly, offered the best experience. Everything in the buying experience, e.g. test drive, day or two to think about it, price negotiation, etc., went as expected with no pressure. We're happy and comfortable with our new Subaru Forester. More
Purchase of new 2020 Subaru Outback The pricing was transparent. The salesman was professional and did all that should have been expected. I was made to feel at home. I will recommend To The pricing was transparent. The salesman was professional and did all that should have been expected. I was made to feel at home. I will recommend Tom and the dealership to friends and acquaintances. More
Quality Service The repair shop at this dealer really helped me out today. I was out of town for work and they squeezed me in last minute for some diagnostics. After The repair shop at this dealer really helped me out today. I was out of town for work and they squeezed me in last minute for some diagnostics. After they knew what was going on with the vehicle, they clearly explained what was going on and what the solution was. Donald worked with me most of the time and he is phenomenal. I will add another review after the services are complete. More
My wife recently replaced her 2017 Outback with the new 2020 Model. Our sales rep Dan was thorough and respected my time availability. This is our 5th Subaru and second or third from this dealership. O 2020 Model. Our sales rep Dan was thorough and respected my time availability. This is our 5th Subaru and second or third from this dealership. Our sales rep Dan MacNeil is by far one of the best sales people we've ever had the pleasure of working with. Janie & Dennis P. More
The actual negotiating/buying process didn’t take very long. I felt like I was listened to. Most importantly, we found a model/package that worked with my budget. long. I felt like I was listened to. Most importantly, we found a model/package that worked with my budget. More
Buying my new car at Subaru was not a pushy experience Buying my new car at Subaru was not a pushy experience at all, which I appreciated. Every Subaru person I interacted with was extremely knowledgeabl Buying my new car at Subaru was not a pushy experience at all, which I appreciated. Every Subaru person I interacted with was extremely knowledgeable and helpful. More
Keith is AWESOME!!! My sales person Keith was amazing. He was attentive and didn't try to sell me on anything I didn't want. I came in to the dealership knowing exactly w My sales person Keith was amazing. He was attentive and didn't try to sell me on anything I didn't want. I came in to the dealership knowing exactly what I wanted - and he DELIVERED. He listened to my needs, he asked the right questions, he engaged my whole family...he was incredibly knowledgeable about his product. I loved that. It was evident from the start that his goal was to deliver a world class experience and he did. More
Sales and finance staff were professional, knowledgeable and friendly. They quickly solved problems and had alternatives in both sales and financing which made decisions easier. and friendly. They quickly solved problems and had alternatives in both sales and financing which made decisions easier. More
ALWAYS HELPFUL I knew I wanted a Subaru but couldn't decide between the Forester and the Outback. I chose the Forester for its size. Harry Moseley explained all th I knew I wanted a Subaru but couldn't decide between the Forester and the Outback. I chose the Forester for its size. Harry Moseley explained all the features in the car and showed me how to connect my phone to the car, which was so helpful. He was very kind and patient. More
Great salesman , took time to explain all the features of the vehicle that I was interested in. He was very patient and let me decide what I needed. the vehicle that I was interested in. He was very patient and let me decide what I needed. More