Moore Chrysler Jeep - Service Center

Travis was very helpful Travis helped by assuring that the BG additives used in the tranmission flush would be all that was needed. He was able to schedule the service when I Travis helped by assuring that the BG additives used in the tranmission flush would be all that was needed. He was able to schedule the service when I was available More

Recall I took my car in for a recall and the service was quick and easy. Jake is always friendly, knowledgeable and easy to work with I took my car in for a recall and the service was quick and easy. Jake is always friendly, knowledgeable and easy to work with More

Horrible Customer Service I had an appointment at 1030 AM, immediately at drop off they told me my vehicle wouldn't even be looked at until the next morning. I was told I would I had an appointment at 1030 AM, immediately at drop off they told me my vehicle wouldn't even be looked at until the next morning. I was told I would receive a call with the results the next day as my vehicle would be the first in line. I did not receive a call back before noon, and had to call and leave voicemails to get ahold of someone for a status. Finally I recieved the status and was told by the service rep that my vehicle would be completed by close of business and that I would receive a call from him when done. I called at 4 to get a status to see if I need to make my way to pick up my vehicle. Jake said my vehicle is almost complete and would be ready by 5. I'm on my way to pick up my vehicle (had to pay for an Uber) at 4:50 Jake calls and said my vehicle would not be completed until the next day now. I ask to speak with a manager and he explained that there were no managers available. The service department doesn't close until 6, but it sounded like everyone just wanted to leave early by 5. When I picked up my vehicle the next day at 4:30 after work, the vehicle work was completed as described. However, they didn't offer me anything for my troubles, not even a quick car wash. This is the worst family owned shop I've ever been too. Good work just horrible customer service. More

Avoid the service department at all costs! I wouldn't refer my worst enemy to have their car serviced by Moore Chrysler! Evidently an appointment doesn't mean squat. First service appointment I wouldn't refer my worst enemy to have their car serviced by Moore Chrysler! Evidently an appointment doesn't mean squat. First service appointment took them 2 full days to do an oil change, rotate the tires, 2 computer programming recalls and diagnose a few other warranty issues. Told it would be 3-5 days for parts to repair. 3 weeks later after calling 3 different times to find out if parts had arrived I'm told they just arrived the day before? So I schedule a second appointment for a few days later to get remaining work done, as well as have them fix something that was supposedly fixed the first visit, with the understanding that I need a loaner if they couldn't complete the same day. Bring it in first thing in the morning and wait for an hour just to get a shuttle ride to work. Get a call at 3pm telling me they were going to need it another day, so I remind him I need a loaner and wouldn't you know they don't have any available. He offers to give me the vehicle back though and just reschedule? If my car is torn apart for service why would you put it back together so I can drive it instead of just finishing the work? After discussing with the Mrs. and verifying with Jake that they'd finish it the next day or get me a loaner, guaranteed, we decided to let them keep it. So 2pm the 2nd day rolls around and I get a call asking if they can keep it for another day as the tech had just started working on it. Light bulb moment, it just took them a day and a half to even put the car on the lift! He gives me the confirmation# for the rental from Enterprise down the road. Take my wife into Enterprise after work only to find they were short of vehicles and we needed to wait an hour for a vehicle. Day 3 rolls around and I hear nothing for the better part of the day, after several calls Jake finally calls me back and says they'll "hopefully" have it done by 5. I remind him the rental is due back by 4:30. He says we'll take it back and you'll just have to wait until the car is done. Wow, talk about customer service! This may be the most convenient dealership to us and they entice you with a free set of replacement tires if you get all your service work done here, but I'm done with them I don't care if it costs me $1,000 set of tires. More

Service Mike was able to define the problem with the check engine light in a very short amount of time. This resulted in timely correction of the problem. Mike was able to define the problem with the check engine light in a very short amount of time. This resulted in timely correction of the problem. More

New Jeep problem New Jeep had check engine light problem. Problem finding what was causing it initially. Went extra mile getting our Jeep fixed. Initalled STAR case. K New Jeep had check engine light problem. Problem finding what was causing it initially. Went extra mile getting our Jeep fixed. Initalled STAR case. Kept us informed and updated what was being done to correct issue. More

Recall Travis is the best! I always choose Travis because of his great service,attitude! Even though this was a recall. He was very concerned that I get th Travis is the best! I always choose Travis because of his great service,attitude! Even though this was a recall. He was very concerned that I get the best and speediest service possible! More

Recall on my Jeep was done by Mike I had a recall and it was fixed in a half hour. So glad so that I wouldn't miss much work. They are always considerate of my time. I had a recall and it was fixed in a half hour. So glad so that I wouldn't miss much work. They are always considerate of my time. More

Awesome Customer Service (again) Scheduled my Dodge Magnum for service and all work was performed in a professional manner. My car was done earlier than promised and given back to me Scheduled my Dodge Magnum for service and all work was performed in a professional manner. My car was done earlier than promised and given back to me clean and perfect. Thank you Moore Chrysler Jeep for taking such good care of me and my Dodge. Definitely worth the drive from Paradise Valley to Peoria to get outstanding customer service. More

Check for loose muffler shield Angel was not the scheduled service member, but he quickly was eager to help. Angel was courteuos, friendly and honest. Thank you Angel, will definit Angel was not the scheduled service member, but he quickly was eager to help. Angel was courteuos, friendly and honest. Thank you Angel, will definitely recommend. More