Moore Chrysler Jeep - Service Center

Did not follow through with warranty items Installed headlights incorrectly causing me to get pulled over by Peoria police. Led headlights are directional and labeled clearly with the word top. Installed headlights incorrectly causing me to get pulled over by Peoria police. Led headlights are directional and labeled clearly with the word top. Scheduled 3 times total for warranty items. Still not done. Added a dye to my oil to find the oil leak at the rear of engine leaving it over the full limit. Made special arrangements to fix by dropping off the day before so it could be cold so it could in the morning so the mechanic didn't have to work on my Jeep hot did and not touch due to another problem on previews appointment which is understandably. When it was time to pick up my Jeep I was told about it not being started. Arrangements were made this way for a one day start and finish so I could have my Jeep ready for a job across town the next day. Now after a month and texts with Michael Harrington and messages left on voicemail no response to fix the warranty on the oil leak that has left me not wanting to drive my 16 JKUR until fixed. I don't feel safe leaving my Jeep at this dealership and will have to go to a different dealership that is not within walking distance from work. Unfortunately Michael was great to work with but just lack of completing the important reason that I needed my Jeep worked not being a priority is more than disappointing. feel completely blown off. Radio replaced due to Nav loosing map data, recalled impact sensors replaced, oil leak covering my undercarriage and garage NOT FIXED. I changed my oil so I don't have a dye in my oil and incorrect oil level. Will not return as a customer and will find a different professional Jeep dealer to complete warranty on failed OEM Jeep parts More

Good service Took my car in for high idle. Tech went above and beyond. Found out it was worn out engine mounts. Repaired and running much better now. Took my car in for high idle. Tech went above and beyond. Found out it was worn out engine mounts. Repaired and running much better now. More

Everything was excellent Great customer service always always explains the repairs that are being done. Returns calls in a timely manner. Easy to get a loaner car, thank you Great customer service always always explains the repairs that are being done. Returns calls in a timely manner. Easy to get a loaner car, thank you More

Everything completed in a timely manner No surprises. While this was a routine visit, everything handled in prompt, courteous manner. I have had Jeeps serviced at Moote for many years and No surprises. While this was a routine visit, everything handled in prompt, courteous manner. I have had Jeeps serviced at Moote for many years and I am happy with their work More

Great service Kyle was great and communicative about my car situation. Moore was fast and efficient with diagnosing and fixing the issues. I would recommend this de Kyle was great and communicative about my car situation. Moore was fast and efficient with diagnosing and fixing the issues. I would recommend this dealer. More

Great service department I've been to more Chrysler several times always had great experiences and that's why I keep coming back Mike Harrington is the best I've been to more Chrysler several times always had great experiences and that's why I keep coming back Mike Harrington is the best More

Ongoing Transmission Issues. I had my 2014 Jeep Cherokee to Moore less than a month ago for transmission problems. They kept it a couple days and called me to say they updated the I had my 2014 Jeep Cherokee to Moore less than a month ago for transmission problems. They kept it a couple days and called me to say they updated the computer software. Afterwards, I was getting hard shifts between gears where the car would jerk as it shifted. Last week, it stopped shifting again acting like it did a month earlier. This time, they kept it four days and they performed another software update. I only take my Jeep to this dealer because, when I bought the Lifetime Warranty at purchase, they told me that the deductible would disappear if I took it back there for warranty work. I am finding out now that may have been a bald face lie to get us to sign. More

Pricey oil change with a Smile? Polite, courteous, and efficient service from Jake! The only Shocker was the exorbitant bill for just an oil change! Over $100 was WAY TOO MUCH (IMO Polite, courteous, and efficient service from Jake! The only Shocker was the exorbitant bill for just an oil change! Over $100 was WAY TOO MUCH (IMO) for synthetic oil change More

Great Experience We were in for recall work on our Dodge Ram. The service was done in a short time and we were on our way in about 30 minutes. Mike Harrington explaine We were in for recall work on our Dodge Ram. The service was done in a short time and we were on our way in about 30 minutes. Mike Harrington explained the work to our complete satisfaction, as usual. Best dealership experience in Phoenix! More