Moore Chrysler Jeep - Service Center

Great customer service I live about two miles from a Jeep dealership that lost my business due to poor customer service, the extra 8 mile drive to Moore Jeep is worth it to I live about two miles from a Jeep dealership that lost my business due to poor customer service, the extra 8 mile drive to Moore Jeep is worth it to me because they are customer service oriented and experts; they go up and beyond to ensure that my Jeep is serviced in a timely manner and that I am satisfied with their service. More

Travis Reagan I called in Thursday morning around 930am and spoke with Travis, I informed him my car kept getting stuck in park, and asked him how much it would be I called in Thursday morning around 930am and spoke with Travis, I informed him my car kept getting stuck in park, and asked him how much it would be to have them look at it. He told me not to worry about diagnostics, and that he would take care of me, fully implying that I would not have a fee for it. When i dropped off my car, Travis ran codes, and one for a brake switch popped up. I said, well that makes since, i cant get it out of park if the brake switch isnt working. He then told me, that that was not true. Seemed odd to me, but I am not a mechanic, so what do I know. Friday around noon, over 24 hours later. I had yet to hear from Travis, so I called in, when he came on the phone, he said, and I quote " if I had anything to tell you, I would have called. And since I havent called, I obviously do not have any information" i asked if he knew when i could find out, because, life is pretty much impossible with out a car, i drive for uber, which Travis knew, and i needed to work, or at least know when i would be able to work again. He said, " we are backed up, just like every other dealership, and as soon as my tech gets back to me, I'll get back to you" he made me feel bad for calling , just to check on my car. A few hours later, around 3pm, Travis called to inform me, it was the brake switch and would cost me $160.00 to fix, i had already researched the price, and found that the brake switch for my car costs $15.00 . I told him i couldnt afford such an up charge and was coming to get my car. He then informed me that I actually would have to pay for diagnostics, even though he had previously told me I wouldnt. When I arrived to pick up my car, Travis was no where to be seen, I paid the $75.53. Get in my car, just to find out the mechanic had broken the mounting collar, and my break lights were permanently stuck on, leaving me in a dangerous situation, where other drivers on the road can not tell if I am slowing down. I was not informed of this by Travis, or any other member of the moore Chrysler jeep team. My car is fixed now, a ten minute fix, really. No thanks to moore. I do not recommend going to them, especially if you are a woman. They will do anything to take advantage of you. And lie right to your face as they are doing it. Shame on you And shame on moore Chrysler jeep More

You have worked hard but new car has been a pain!! New 2019 Cherokee has not been enjoyable at all. You can look up your file on this car. This is the 4th car/Jeep I have bought from your dealership!! New 2019 Cherokee has not been enjoyable at all. You can look up your file on this car. This is the 4th car/Jeep I have bought from your dealership!! More

Great service I like the dealership and my service writer Mike Harrington he is the best always helpful and friendly never have a problem with him or your people I like the dealership and my service writer Mike Harrington he is the best always helpful and friendly never have a problem with him or your people More

Great service They are great here! No complaints and explain all work and are honest. Really enjoy working with Aaron. He is very knowledgeable and makes us comfor They are great here! No complaints and explain all work and are honest. Really enjoy working with Aaron. He is very knowledgeable and makes us comfortable with his recommendations. More

Very Professional, best service ever. Fastest, most professional service I've ever encountered at a dealership. Our service advisor Aaron was very knowledgeable, welcoming, and immediately Fastest, most professional service I've ever encountered at a dealership. Our service advisor Aaron was very knowledgeable, welcoming, and immediately inspired confidence that our vehicle would be well taken care of. The service team was fast and we had it back within 24 hours. More

Easy in easy out Had appointment checked in left car at dealership. They called a few hours later car was ready. No hassle. Very good service writer. Easy to talk to. Had appointment checked in left car at dealership. They called a few hours later car was ready. No hassle. Very good service writer. Easy to talk to. More

Service Mike, in service, is always very helpful and courteous. Highly recommend. Have been taking my Jeep to Moore for the last 7 years and have always use Mike, in service, is always very helpful and courteous. Highly recommend. Have been taking my Jeep to Moore for the last 7 years and have always used their service department. More

Super awesome! Mike H treated my wife with courtesy and prompt service to get her tires changed! Mike always does a great job in the 6+ years we’ve been going there Mike H treated my wife with courtesy and prompt service to get her tires changed! Mike always does a great job in the 6+ years we’ve been going there. More

Service on Jeep Renegade I came in to get an oil change and a tire rotation on my car, and Kyle immediately came to greet me and make me feel welcome. He’s very positive and m I came in to get an oil change and a tire rotation on my car, and Kyle immediately came to greet me and make me feel welcome. He’s very positive and makes the process goes much more smoothly! More