Moore Chrysler Jeep - Service Center

painless friendly Travis knows me and my vehicle. Im a snow bird and he gives recommendations based on that. Trust the work done to my jeep commander Travis knows me and my vehicle. Im a snow bird and he gives recommendations based on that. Trust the work done to my jeep commander More

Excellent I would say that I’ve had a great experience with Moore Chrysler and jeeps service department, although it’s not their fault that Chapman Chevy sold m I would say that I’ve had a great experience with Moore Chrysler and jeeps service department, although it’s not their fault that Chapman Chevy sold me a lemon, they were determined to fix all problems as if it was there fault. Kyle was very blunt and up front and expenses and pricing and he was honest on the issues that my vehicle was having. 10/10. I plan to continue my services here..... More

Service Dept The service operator gal that takes calls and messages for the service Dept advisors doesn’t relay messsages to them. That needs to be looked at. The service operator gal that takes calls and messages for the service Dept advisors doesn’t relay messsages to them. That needs to be looked at. More

A great experience I had a great experience and my service writer was awesome. I would definitely recommend this service center to anyone who ones a vehicle and needs re I had a great experience and my service writer was awesome. I would definitely recommend this service center to anyone who ones a vehicle and needs repairs. More

Recall Took a whole day off work not to even get the recall taken care of because the Wi-Fi was down, it would’ve been nice to know that. Plus I didn’t get Took a whole day off work not to even get the recall taken care of because the Wi-Fi was down, it would’ve been nice to know that. Plus I didn’t get the door edges I was promised when I bought my jeep 10 months ago More

Great communication Andy was great and I appreciated the updates via text. Everything was done in a timely manner and I was updated every step of the way Andy was great and I appreciated the updates via text. Everything was done in a timely manner and I was updated every step of the way More

Less than hoped for From the moment I dropped off the vehicle I got the impression that the service agent did not care for my business. I arrived at 7:00 for a 7:00 appoi From the moment I dropped off the vehicle I got the impression that the service agent did not care for my business. I arrived at 7:00 for a 7:00 appointment and when the service agent arrived at 7:05 the first thing he said was “are you in a hurry, I assume so because your standing here.” I was not in a hurry, only wanted to be there for my scheduled appointment. The fix required my car to help held for several days due to a part needing to be shipped in, I did not have an issue with that. I told my adviser several times that I wanted to redeem the free oil change we were given when we purchased the car. When my wife picked up the card they tried to charge her for the oil change, saying I had not told them it should be free. I told him three times. Also when my wife picked up the car it was not cleaned. It would have been nice to have a clean car after it had been in the shop for a week. More

Great service advisors. Travis was a great and didnhsi best to get me in and out for a recall. He was very personable and professional. My only issue with Moore is scheduling Travis was a great and didnhsi best to get me in and out for a recall. He was very personable and professional. My only issue with Moore is scheduling a service. When you call for a covered service. Weather it’s a tire replacement, recall, or warranty repair. The schedulers transfer you the customer to the parts department to check if the “ part” is available. When you talk to someone in parts they are bewildered way the schedulers do that. Even the parts department agrees that’s a huge lack of customer service. After purchasing a car at a location when you call to schedule service and ask for help. The last thing you should have to do as a customer is an employee job. I can’t understand why the scheduler can not call parts and make sure what you need is in stock. When it’s related to your service appointment. This not about calling in for parts. It’s about having to do the inventory check as a customer for the schedulers. It’s completely stupid and makes Moore dealership look incompetent. I have been going here for 7 years and this “work flow” just started within the last year and a half. More

Awesome, as always I appreciate Aaron and his customer service skills. He is helpful and considerate. I did notice the next day that the detail shop did not fully c I appreciate Aaron and his customer service skills. He is helpful and considerate. I did notice the next day that the detail shop did not fully clean my Jeep. There was dust behind the visors and the interior was not fully vacuumed or cleaned. Very disappointed as I spent 200 dollars for a mediocre cleaning that I could have paid 20 dollars for at the corner car wash. More

Customer Service I have always recied excellent customer service from this dealer and have purchaseed several vehicles in the past five years for that reason. Save y I have always recied excellent customer service from this dealer and have purchaseed several vehicles in the past five years for that reason. Save yourself the hassel and honto this place. More