Moore Chrysler Jeep

Very kind and willing to work with my budget which was a big relief. My sales representative was Fred F and he was very professional and patient. He understood my concerns and really listened to what I ha big relief. My sales representative was Fred F and he was very professional and patient. He understood my concerns and really listened to what I had to say and didn’t push me into something I couldn’t afford. Pete in the billing department was just as wonderful. Thank you and I will definitely recommend my family and friends. More

No pressure, honest dealership, great service dept. Just went into Moore to get my oil changed, Kyle my service writer is great, he knows I am alone so he watches out for me making sure my car is in saf Just went into Moore to get my oil changed, Kyle my service writer is great, he knows I am alone so he watches out for me making sure my car is in safe running order. I then wandered into the showroom and met Sue Kruger, what a great lady to work with. I was kind of thinking of purchasing a new car, Sue was so helpful working with me in finding the perfect car for my needs. Next thing the perfect car was there, Sue negotiated a favorable deal for me. Sue then introduced me to Troy Miller in the finance department, Troy was wonderful, very careful to explain everything in detail and making sure my transaction was exactly what met my needs. I have owned Chrysler/Jeep products for many years, And Moore dealership is now my dealership for life, and I am confident Kyle will keep my car safe running condition. More

Professionalism at it's best...we were treated with respect/ courtesy and no pressure to buy.....will be back again...Moore dealership is lucky to have both employees! respect/ courtesy and no pressure to buy.....will be back again...Moore dealership is lucky to have both employees! More

Found the vehicle I wanted on the internet. Good price. Drove in from out of town. Fast easy deal. In and out quickly. Very accommodating staff. Drove in from out of town. Fast easy deal. In and out quickly. Very accommodating staff. More

Great experience, great vehicle, fully explained features, The customer service was excellent and Even When when waiting on paperwork, I was given attention from Employees. features, The customer service was excellent and Even When when waiting on paperwork, I was given attention from Employees. More

Best experience buying a vehicle ever The sale person was knowledgeable, friendly and and made buying a vehicle, which I usually hate a pleasurable experience. Best experience purchasing a The sale person was knowledgeable, friendly and and made buying a vehicle, which I usually hate a pleasurable experience. Best experience purchasing a vehicle I have ever had!!! More

2019 Jeep Cherokee Dealership was great to work with! Had to go back the next day to redo the paperwork and they were more than willing even though they didn’t have to. Dealership was great to work with! Had to go back the next day to redo the paperwork and they were more than willing even though they didn’t have to. More

If I could give a zero star review, I would. The If I could give a zero star review, I would. The rudeness and incompetence of service department at this dealership is astounding. I was actually If I could give a zero star review, I would. The rudeness and incompetence of service department at this dealership is astounding. I was actually talked down to by Kyle, then yelled at by Mike (he got very agitated and angry). I made an appointment a few weeks in advance after having my vehicle inspected. The estimated time of repair was 6-8 hours (which at the Larry H. Miller in Surprise - HIGHLY RECOMMENDED - dealership took less than 4 hours). So, I scheduled an appointment in the morning, to have my vehicle ready by the closing of the business. But when I arrived at my scheduled appointment, Mike Harrington in service told me that I need to sit and wait for the diagnosis of the problem, and then he will see if the repair can be even finished in one day. I reminded him that the diagnosis was already done before and that I scheduled this appointment a month in advance to ensure my spot for a repair the same day. That got Mike very agitated. He kept interrupting me, and repeating that he doubts the repair can be finished before Monday (it was Wednesday before Thanksgiving). When I told him that I have already scheduled this repair and was assured by Kyle Ostwald that my vehicle will be serviced, he yelled that he wasn’t my service advisor before and he doesn’t know what I was or wasn’t promised. I calmly asked him to review notes from the previous service appointment, to which Mike informed me that they do not keep any of such notes. As he became more hostile, I requested to work with another service person. He took me to Jake Hengsteler to proceed with my service. Jake wasn’t any more helpful than Mike, and even though he didn’t raise his voice at me, he talked down at me as if I had no clue whatsoever. Jake confirmed that my vehicle should be ready on Monday, despite my 9am appointment on Wednesday. He said there are a few cars in front of mine already, and refused to explain how that was even possible, since I had a 9am appointment. Jake’s indifferent approach and Mike’s hostile behavior were something I’d never wished on any customer in any type of a business. I finally left the dealership, not seeing any way to have my vehicle serviced on time, as promised. Before leaving though, I requested to talk to a supervisor on duty, but was told neither was available. I was, however, promised to receive a follow-up call from either Shawn Jordan or Dustin Sheppard. Needless to say, nobody made an effort to call me. More

Good Experience Overall Headed to the dealership to take a look at a car I saw on their online inventory (which is a great resource). The overall purchasing experience was pr Headed to the dealership to take a look at a car I saw on their online inventory (which is a great resource). The overall purchasing experience was pretty standard I would say. You do still have to play all the games to get a good price, but that’s something you expect when you go car shopping. Everyone I worked with was very polite and the test drive was quick and easy. Troy in the finance department was extremely helpful in explaining all of my options, especially as a first time new car buyer. Jay was great with explaining all the features of the car. Overall a positive experience. More

Very happy I got a very good deal on a used honda civic. Jamal and Randy both helped me, and they were both great. I left happy. I got a very good deal on a used honda civic. Jamal and Randy both helped me, and they were both great. I left happy. More