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Moore Chrysler Jeep
Peoria, AZ
1,945 Reviews
Family Owned and Operated Dealership in the Greater West Valley! Home of the Tire Loyalty Program and Free Service Loaners!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,945 reviews
March 23, 2022
It was the smoothest and fastest car buying transaction ever: I went to look at the available Wranglers, and get a test drive: I ended up picking up a car that was arriving in 2 weeks. We did some prelimin ever: I went to look at the available Wranglers, and get a test drive: I ended up picking up a car that was arriving in 2 weeks. We did some preliminary paperwork that took 30 minutes. When the car was ready for pickup, it took only 30 minutes to complete. I was able to trade in my old jeep and got a good price for it! More
by KT
Verified CustomerEmployees Worked With
Fred, Steve Sand, George Tellez
March 23, 2022
I wish we would have gotten the type of service these other views are mentioning. Unfortunately they treated my boyfriend and me with not an ounce of urgency or value. My boyfriend brought his Jeep in to other views are mentioning. Unfortunately they treated my boyfriend and me with not an ounce of urgency or value. My boyfriend brought his Jeep in to have a routine service, but turned to find out there were other issues. Issues that were covered under warranty that expired two weeks prior. We asked if there could be any exception because previous Jeep dealerships had kept pushing it off. Now, we know this current dealership shouldn’t have to fix other’s mistakes but it’s the way they dealt with the situation that was truly upsetting. Again we asked if there could be some exception or discount. Keep in mind my boyfriend dropped off his car late June/early July 2021. He got his car back on December 17, 2021 only after he requested for it back. We would go weeks without hearing from anyone on any status. Anytime he would call it would always be the same response: “Oh, we’re still waiting for response from higher-ups.” But this was the same response every month. Countless times they said they’d call my boyfriend back on a certain day, but they didn’t. They didn’t miss following up with him by one or two days, no they would just not call him back at all until he reached out to them. Sadly, a lot of this poor communication experience came from their service director, Dustin Shepard. Every time we called we would get his voicemail or secretary. We tried emailing him numerous times, but maybe got one reply back. My boyfriend even went down to the dealership. He spoke with a couple gentlemen and asked to speak to Dustin. They walked to the back offices and came back with the same answer that he was in a meeting. My boyfriend was there for almost 2 hours and Dustin couldn’t even bother to greet him after stringing us along for months! Also, keep in mind they haven’t even gotten to the original reason we brought the car in to be serviced. We were still waiting on an answer about the warranty. Additionally, all these months we had to rely on one car - putting way more mileage, wear and tear, gas on this one car! We expressed this at the end of August but they didn’t care - no offer for compensation or anything. They could drag their feet and not pay any mind to how it was affecting us. The lack of urgency and care was incredibly disappointing. My boyfriend finally gave up and wanted to explore selling it which was advised to him by Dustin. They said they would give him a quote. We waited forever to get a quote and never got one. We finally decided to just take the car back with no service being done on it. But when we went to pick it up the battery was dead! Did they offer to replace it? Nope. They seemed happier to get rid of us if anything. Honestly this experience would just have been better if they told us they were unable to honor the warranty right away instead of dragging their feet for six months. Or even just a follow up call every other week just to show we were still a priority and that they actually cared. After all these reviews they can’t even bother to contact us to provide us some type of goodwill gesture. If you value your time and want to feel like you matter as a customer, do not take your business to this dealership. More
by Kam17
March 20, 2022
What a pleasant experience, start to finish. Hank made this very easy and was very helpful. Very happy and I have the Jeep I wanted. Thank you Hank made this very easy and was very helpful. Very happy and I have the Jeep I wanted. Thank you More
by Rick Seutter
March 20, 2022
Cars are still too expensive, but it was an easy experience with our sales person. experience with our sales person. More
by hummingbirdmom
Employees Worked With
Other Employees :
George Tellez, Randy Dominguez
March 16, 2022
Sue is the bomb…extremely helpful and no bull! She knows her vehicles and has a lot of energy even after a long day. Thanks Sue! She knows her vehicles and has a lot of energy even after a long day. Thanks Sue! More
by tpg55.tg
March 16, 2022
First time Jeep owner. Really appreciated Sue’s knowledge and professionalism. My Jeep came in on time as promised. All of our requests were met. This was a very positive e Really appreciated Sue’s knowledge and professionalism. My Jeep came in on time as promised. All of our requests were met. This was a very positive experience. More
by asmulligan
Employees Worked With
March 09, 2022
I had a great experience! ! Rick was awesome and so patient with me even after I changed my mind. He took the time to make sure I left there with the Jeep that was right for ! Rick was awesome and so patient with me even after I changed my mind. He took the time to make sure I left there with the Jeep that was right for me and what I really wanted. George in finance was a rockstar and I would tell anyone looking for great service and an honest dealership to go here to buy their next ride!! More
by ahaehn
Employees Worked With
Rick Watson, George Tellez, Randy Dominguez
March 01, 2022
They were good to work with. Chris was an awesome salesman! I would recommend them to others. Chris was an awesome salesman! I would recommend them to others. More
by cjghiglieri
