Moore Cadillac Chantilly - Service Center

Great Service Five star service. Don Kelly is fantastic. He fixes what needs to be fixed and nothing more. Always truthful and up front. Thanks for another pe Five star service. Don Kelly is fantastic. He fixes what needs to be fixed and nothing more. Always truthful and up front. Thanks for another perfect service. More

Convenient service I purchased 4 new tires for our 2012 CTS. They were able to put them on the next day and align them in one visit, this made it very convenient for us I purchased 4 new tires for our 2012 CTS. They were able to put them on the next day and align them in one visit, this made it very convenient for us. Thank you. I called to check the price and the service assistant had exact pricing information within a few minutes. Excellent job, they even washed our car-thank you! More

27 years as a Satisfied Customer My third Cadillac, all bought at and maintained by Moore Cadillac. Don Kelly has been my service advisor for over 15 years. I trust his advise implic My third Cadillac, all bought at and maintained by Moore Cadillac. Don Kelly has been my service advisor for over 15 years. I trust his advise implicitly. The service is always complete and professional. More

Great job!! Everything was great!! My car's 'service air bag' light had come on but by the time I got the car to Moore Cadillac, the light was off. The technici Everything was great!! My car's 'service air bag' light had come on but by the time I got the car to Moore Cadillac, the light was off. The technicians were able to find the problem and fix it. My car was cleaned inside and out when I came to pick it up!! This was a much better experience than my last one!! Great job, Moore Cadillac!! More

Very Frustrating Service Experience This service visit was on a recently purchased pre owned 2013 Cadillac, CTS, Sedan with very low mileage. The service was for a key fob (still under This service visit was on a recently purchased pre owned 2013 Cadillac, CTS, Sedan with very low mileage. The service was for a key fob (still under warranty) and to obtain a second key which did not come with the purchase. The fob I was given was nonfunctional from the day the car was purchased, and the sales agent claimed the previous owner did not provide a second key. When I asked the sales agent for assistance, she referred me to the service department. I made an appointment with the service department and elected to wait: thinking, how complicated can it be to fix a fob and cut a new key? I arrived early and I was advised that it would take about an hour to identify the problem(s) and determine what needed to be done. I was also told that since I did not receive two keys with the car, I might to get a second key at no cost (just the key, without fob). After an hour and a half without a word, I found the service person who checked me in, and he seemed flat footed, and claimed he was on his way to check the status then. About a half hour later, I was told that a new fob was being programmed, it was covered under warranty and I'd be on my way in about an hour. There was no mention of the second key. About a half hour later, another service person approached me about the second key and quoted me a price of over $350.00. I informed him that I did not want a second fob, just the key: OK, that was $40.00, which I already knew, because I had visited the Parts Department and they told me they had a blank for my VIN # and gave me the price. So I asked the service person to just get me a key and I'll be on my way. An hour and a half later, I left Moore Cadillac with one new fob and one new key. I can not imagine why it took a dealership service department 4 hours to diagnose a failed key fob, reprogram a new one and cut and program a new key - this is not rocket science. I was left with the unmistakable impression that these people just don't give a xxxx. I will not use this service department again, nor will I recommend it to anyone else. More

Caution!!!!! worst experience ever Incompetent mechanics/technicians worst experience ever paid over $6,000 for work and leave the next morning the check engine light was on and whe Incompetent mechanics/technicians worst experience ever paid over $6,000 for work and leave the next morning the check engine light was on and when I return to the dealership and after almost two days all I got was a new bill but did not fix The warranty work and The explanation was replacing parts that i replaced before and told me if I want I could take it some place else I paid them and so this is how you treat customers after have there car for 3 weeks when I was told 3 to 4 days so sad if you take your car there that would be poor judge for anybody with any intelligent...... More

Excellent Service I have been a customer for 8 years; Whether I worked with David Korelitz or Don Kelly, I found the service department' s customer service accommodatin I have been a customer for 8 years; Whether I worked with David Korelitz or Don Kelly, I found the service department' s customer service accommodating and flexible. I have dealt with other dealerships but I find Moore Cadillac's work impeccable and the staff wonderful. More

Great Customer Relations/Service Don Kelly is a true asset to Moore Cadillac's service department. His stellar customer relations attitude is consistent and genuine and he makes the Don Kelly is a true asset to Moore Cadillac's service department. His stellar customer relations attitude is consistent and genuine and he makes the entire service experience a pleasant one. Don's effective and efficient communications with me about my vehicle leaves me with a sense of security about the work required to keep my vehicle at its best performance level. He is always willing to work with the customer to assure them they are getting the best value and making the right decisions for maintaining their vehicle. I am always satisfied with the quality of work performed on my vehicle and know that I am in good hands with Moore Cadillac's service department. And, across the board, it is always a pleasure to engage with anyone at anytime at Moore Cadillac. More

Great service department Very friendly, accommodating, and informative. Great service! We're traveling and the service department made sure that they got the car in and back Very friendly, accommodating, and informative. Great service! We're traveling and the service department made sure that they got the car in and back to us in a timely manner, even on New Year's Eve! More

Quick, efficient service Service Advisor David Korelitz listened carefully to my description of the reasons for bringing the car in, and he saw to it that the necessary diagno Service Advisor David Korelitz listened carefully to my description of the reasons for bringing the car in, and he saw to it that the necessary diagnostic work was done quickly. He presented to me a clear and understandable list of the things that needed to be done, and things that could wait but would need attention in the future. The work I requested was finished expeditiously, and the car was delivered to me sparkling clean. I am very satisfied with this service experience. More