Moore Cadillac Chantilly - Service Center

I brought my 2016 Cadillac STX in for warranty repairs. Don in the service department went above and beyond to make sure I was treated with respect and dignity. I was given a beautiful loaner car while the Don in the service department went above and beyond to make sure I was treated with respect and dignity. I was given a beautiful loaner car while the repair was being completed and updated consistently regarding the progress and expected completion of the work performed. I picked up my car and everything was perfect. I appreciated everything Don and his technician did for me and especially appreciated the car wash. More

Moore's the best! Moore has been my Hummer's service location since I purchased it in 2006. Don Kelly has also been my service advisor for about 5 years. I know that wh Moore has been my Hummer's service location since I purchased it in 2006. Don Kelly has also been my service advisor for about 5 years. I know that when I come to Moore, they will only fix what is broken & not try to 'up charge' me for things that I don't need. Moore will be my service location for as long as I own my car. More

Inconsistent, but honest Based on a recent visit, I thought my brakes needed service. The techs determined that the previous measurements were inaccurate, and no service was n Based on a recent visit, I thought my brakes needed service. The techs determined that the previous measurements were inaccurate, and no service was needed. That's good, but why were the previous measurements so far off? More

Went to bat for me! Don Kelly and Jack Curran went to bat for me! I was having some issues with my QVC screen that was faulty and although General Motors gave a discount Don Kelly and Jack Curran went to bat for me! I was having some issues with my QVC screen that was faulty and although General Motors gave a discount it still left me with a balance because I was outside of my warranty. Don Kelly my service advisor became my advocate because he understood the faulty screen was not my fault and went the extra mile to assure I didn't have to pay for it!! I really appreciate the professionalism the service advisors display every time I bring my car to moored cadillac! Very informative and professional. I would recommend this dealership anytime. More

Satisfied Moore customer Jean Benedict a great salesperson. Don Kelly always a great service manager. Have been a Moore customer for years. Good folks at Moore make Cadilla Jean Benedict a great salesperson. Don Kelly always a great service manager. Have been a Moore customer for years. Good folks at Moore make Cadillac ownership a repeat pleasure. I am a second generation Moore Cadillac owner--a family tradition. More

Excellent Customer Service. Greeted by your Service Writer. He checked and found out I was due for an oil change and filter replacement and tire rotation. This was due to the fac Greeted by your Service Writer. He checked and found out I was due for an oil change and filter replacement and tire rotation. This was due to the fact that I was unable to check the Oil (%) (which was t 45%). This was great since this saved me from another trip to have this done. More

Excellent Service!! Melissa Robinson was fabulous! For the First time since David Korelitz left the dealership I felt welcomed and comfortable bringing my 2015 SRX in for Melissa Robinson was fabulous! For the First time since David Korelitz left the dealership I felt welcomed and comfortable bringing my 2015 SRX in for Servicing. Melissa was happy to see me and she treated me with kindness. Melissa was very professional, but she also appears to enjoy her job and be extremely knowledgeable. I will ask for her anytime I need to bring my 2015 SRX in for servicing."|" More

Friendly Place Took my new cadi in for an oil change and tire rotation. I was greeted courteously when I arrived. The service advisor listened to my concerns. I wa Took my new cadi in for an oil change and tire rotation. I was greeted courteously when I arrived. The service advisor listened to my concerns. I waited at the dealership while the service was performed and didn't have to wait that long. This is the second cadi I've purchased from Moore Cadillac. More

"Always the Best" We took our 2003 GMC Denali in knowing it needed a lot of work. Don Kelly got it right into the shop and had an estimate within hours. He went over ev We took our 2003 GMC Denali in knowing it needed a lot of work. Don Kelly got it right into the shop and had an estimate within hours. He went over everything in full detail. We agreed on that work that needed to be done. He said it would be ready the next day. Don called the next day to let us know it was done and gave us the total. We would only take our vehicle to Moore Cadillac and no one else. They are straight shooters. They fix the vehicle right the first time. The best General Motors service department in Northern Virginia. Don Kelly and Michael Korelitz are great. Thanks again Don and Michael. More