Moore Cadillac

My Cadillac had no power and would not start it was not My Cadillac had no power and would not start it was not the battery, I had it towed to the Moore Cadillac Dealer, and I had spoken to Donnie Myers he My Cadillac had no power and would not start it was not the battery, I had it towed to the Moore Cadillac Dealer, and I had spoken to Donnie Myers he was the receiving dealer of my car. I proceeded to tell Donnie what my car was doing before the car had arrived to the dealership, so Donnie called me and said that the car had arrived and he would contact me after they ran a diagnostic test on it and call me back. He called me back to tell me that there wasn't anything wrong with my car. I asked Donnie if they check the things I had told him it was currently doing and he said yes and they couldn't find anything wrong with the"Accelerator", mind you, I had not mentioned anything about the accelerator prior to my car arriving, He had said that the tow truck driver had told him that it was the accelerator. I told Donnie that I had not spoken to the tow truck driver about my car, only that it wouldn't start and where to deliver it. So Donnie said that he is going to have the issues I spoke to him about checked and will call me back. Days passed he stated they still couldn't find anything wrong with it. Unable to reach Donnie Myers through out the day for about 2-3 days back to back to discuss I went to pick up my vehicle., which it was running about 3 days after picking it up. The 4th day again it would not start, and $99 dollars later charged for a diagnostic test, I had to take the car to another dealership to have them look at it, which the other dealership is not a Cadillac dealer found the problem. I will never, never, never go back to Moore Cadillac in Richmond Virginia again. Terrible service from the switch board to the service department. They took my money that is what they did!!! I continued to call and switch board continued to send me to a voicemail More

I don’t believe I have experienced worse service from any dealer since my first Cadillac purchase – and I have owned Cadillacs for the past nearly 20 years! I thought it was bad that the dealer from whom I p dealer since my first Cadillac purchase – and I have owned Cadillacs for the past nearly 20 years! I thought it was bad that the dealer from whom I purchased my last Cadillac quoted me a figure of $1,300 to replace the face of my navigation/information screen, as it had begun to crack and become information unreadable. I subsequently had that glass facing replaced for a total of $250! But my experience at Moore Cadillac tops that! Even with CarShield (READ THE FINE PRINT BEFORE PURCHASING AN EXTENDED WARRANTY FROM THEM!!!), I recently had to pay not only $854, but an ADDITIONAL $250 for a rental car while Moore repaired my air conditioning system. CarShield authorized Moore 13 labor hours for the repairs. Since Moore requested authorization of 17 hours of CarShield, I had to pay for the remaining 4 hours – a cost of $854. After explanation of labor hours covered and not covered from CarShield and why those costs were mine to incur, I agreed and left my car with Moore for repairs. My DIAMOND contract with CarShield only paid for my rental car costs of 2 days (the 13 authorized hours), though only 2 days rental was not pointed out at the time I contracted with the rental company. Having CarShield’s best and most expensive contract, one would think rental costs were covered for duration of the time it took to finalize repairs – but NOW I see why not. It took Moore Cadillac not 2 days (their estimate of 17 hours in terms of days), but 5 ½ business days to complete the needed repairs. They maintained the 17 hours were not consecutive hours, as the technician working on my repairs was previously scheduled for a class; they were in the process of installing a new computer system (how that tied into my repair,?); they were short-handed relative to staff as they recently went under new management; and, that the rental agreement was between CarShield and me – not them. They offered these excuses as their reasons for not reimbursing me for the remaining 7 DAYS I had to pay rental costs. With this and other dealer practices, I am not sure I will ever purchase another Cadillac – at all. Thank you Moore! More

I love my Cadillac but will never buy another one living I love my Cadillac but will never buy another one living in the Richmond area because the service department is the worst to make an appointment with I love my Cadillac but will never buy another one living in the Richmond area because the service department is the worst to make an appointment with. . Finally got an appointment, and was told what was needed to solve the problem. ($1500.00). A week later I'm driving and the noise returns. I was told by the service department to bring it back in for them to take a look at it. ($99.00) I was told " We don't know what's wrong". I have a live message from service department (Donnie Meyers) telling me there's dents under my car indicating I ran over something. Needless to say, I have to get my Lawyer involved to prove to them this type of service is illegal. Bridgette Hooper More

Moore Cadillac might have the most unpleasant service department I have worked with in the close to 30 years I have owned and had a car serviced. Each time we drop off the ATS we purchased from them they department I have worked with in the close to 30 years I have owned and had a car serviced. Each time we drop off the ATS we purchased from them they treat us as if we are bothering them. We have had service reps ignore us and even one rep drive his car and block us into a parking spot after he acknowledged he saw me. We have had nothing but problems with the ATS and all items are covered by the manufacturer warranty yet I have to dispute each claim. The entertainment system has broken, the battery failed after a year and now a defective rim. There is no circumstance in which I would ever spend money with them again when I could buy another BMW and be treated with respect. More

Moore Cadillac Review We just purchased from Moore Cadillac in Richmond, VA a new 2020 Cadillac CT6 with Luxury trim. We had researched all the makes and models in this We just purchased from Moore Cadillac in Richmond, VA a new 2020 Cadillac CT6 with Luxury trim. We had researched all the makes and models in this category, then located a match at Moore Cadillac and girded our loins for the inevitable clash over price that for us makes car shopping such a miserable experience. To our astonishment, there was no such clash. Our salesman, Mr. Tom Carr, offered to email us a written proposal that itemized every single cost item as well as all taxes, fees, discounts, and rebates. Nothing was hidden. The out-the-door final figure was well within the range of prices that Edmund’s and Kelly Blue Book identified as a good price, and at a level we did not expect to be able to beat anywhere—all without haggling. We live in Hampton, VA, some 90 miles away, and Mr. Carr offered to have the car driven to us or shipped on a flat-bed truck. (We decided to rent a car in Hampton and drop it off in Richmond to see the car before final commitment and drive it home.) Moore offered financing that was so advantageous ($0 down and 0% for 60 months) that we accepted those terms rather than paying cash as we had planned. We found out that Moore serves as a branch office of the Division of Motor Vehicles, and they had new, permanent license plates on the car before we took delivery. This saved us the hassle of visiting the Hampton DMV during the Covid-19 shutdown. They also performed a new official vehicle inspection and had the sticker in place. We were emailed a detailed maintenance guide with due dates for fluid changes, and without our asking they themselves took care of transferring our OnStar communications account from our older car to the new one. We didn’t have to do a thing. Without my requesting it, they also changed the oil, simply because I asked how long it had been sitting in the car. After we drove home, Mr. Carr called us from Richmond to ensure that we had not had any problems on the road. We had not encountered any problems, but mentioned that the “Infotainment System Manual” was missing. I half-expected to hear that “all sales are final” and that we should have checked before we drove away without this item, which costs $54 to replace, plus shipping. However, Mr. Carr said he would order us a replacement and FedEx it to our home as soon as it came in. We could not ask for more. Mr. Carr also stayed on the phone for almost an hour, patiently answering all our questions about the new car’s bewildering array of features and customizable displays, and even after that he encouraged us to call him with any future questions that might come up. Both the deal and the customer service we received exceeded our greatest expectations. We rate Moore Cadillac in general, and Mr. Tom Carr specifically, as six stars out of five! Best experience we have ever had buying a car. More