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Moore Cadillac

Richmond, VA

2.0
86 Reviews
Welcome to Moore Cadillac Richmond, your trustworthy Cadillac dealer in Virginia. We offer a diverse selection of Cadillac models so that we can provide you with the new or used car or SUV you want. Shop today with our expert service technicians and friendly finance teams, and it’s clear that our nearby VA dealership should be your top choice for all your automotive needs.
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9177 West Broad St

Richmond, VA

23294

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Showing 86 reviews

September 03, 2024

I purchased a new Cadillac XT4 in May, 2024 which has been in the service department with a manufacture defect in the transmission since July 12. GM has contacted them and I have tried to contact Ron Gre More

by Connie Gaddy
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla Robinson in service has left, as well as Jordan Harris in sales.
April 20, 2024

Will not honor warranty! Sold me a car with bad engine and refused to answer calls or attempt to repair. We are taking them to court! I suggest everybody do the same. This de More

by Terrible dealership
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Billy Theodorakos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
January 21, 2024

I wrote Keith a question he never answered. I was also told that the car I was looking at was sold. Wasi it? More

by 2rcmacsPat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Keith Nelson
December 26, 2023

Mr. Dinh promptly returned my requested information and scheduled a time for me to see the vehicle I was interested in. I was given the opportunity to test drive the vehicle. He was informative. Let me kno More

by williamsnancy124
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Dinh
October 08, 2023

will promise you the world when buying the car and then take it back and have the worst customer service. picked up a used truck saying they would fix all the paint and it wasn't. called the manger and he More

by Andrew Nugent
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Duncan
April 24, 2023

This dealership is by far the worst dealer we have ever worked with!! Bought my wife a 113k 2022 Escalade ESV. The OLED screen went out so she took it in for service. She was told they only had one tech More

by taylorpropserv
Recommend Dealer
No
Employees Worked With
Billy Theodorakos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2023

Horrible horrible service, with negligent repairs. Thousands of dollars in work, and it has failed. 8,000 mi later and they are refusing any support . More

by estewarts
Recommend Dealer
No
Employees Worked With
Service Manager
October 16, 2022

Had high hopes about this place, but it is the worst establishment that I have ever went to. Communication is non existent and they aren't very welcoming. I should have read all of the reviews before pu More

by Rea
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Donnie and a few others
September 14, 2022

Terrible service. No communication, don't return calls to check status. I've taken my car here for the last couple years and they are consistent in their poor commun More

by ASG
Recommend Dealer
No
Employees Worked With
Donnie
March 30, 2022

David Lowenhagen went above and beyond to assist with my purchase of a used Subaru. He drove the car to me in Charlottesville (from Richmond) to make sure I had an opportunity to test drive. I will defini More

by keelym
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Lowenhagen
1
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