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Moore Cadillac
Chantilly, VA
131 Reviews
If you're searching for a nearby Cadillac dealer that always puts you first, make our Cadillac dealership in Chantilly, VA, your only stop. Moore Cadillac Chantilly has been proudly locally-owned and -operated for years, and we strive to provide the easygoing and comfortable car-buying experience you expect. Shop our new and used Cadillac models for sale knowing we want to see you behind the wheel of the ideal luxury vehicle for your lifestyle and preferences. What's more, we offer the trustworthy Cadillac service and auto maintenance you deserve when owning a luxury SUV or sedan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 131 reviews
August 17, 2017
Satisfied Moore customer Jean Benedict a great salesperson. Don Kelly always a great service manager. Have been a Moore customer for years. Good folks at Moore make Cadilla Jean Benedict a great salesperson. Don Kelly always a great service manager. Have been a Moore customer for years. Good folks at Moore make Cadillac ownership a repeat pleasure. I am a second generation Moore Cadillac owner--a family tradition. More
by happydriver
Employees Worked With
Jean Benedict in sales, Don Kelly in service dept.
May 20, 2017
Purchased certified pre-owned I have been a Lexus car owner FOREVER and I never owned an American car! I could not wrap my head around the new RXs, they have not won any beauty co I have been a Lexus car owner FOREVER and I never owned an American car! I could not wrap my head around the new RXs, they have not won any beauty contests in a loooong time. I decided to do research on cadillacs and went to Moore Cadillac in chantilly. AMAZING!! The whole experience was professional, personal, pleasant, and NOT reproducible anywhere else. Albert, Tony, and Farid were amazingly awesome. I ended up buying a 2014 SRX with 15k miles, the price was great, the warranty--amazing, and financing beat USAA rates! I had the best experience and so happy with my decision and vehicle. They are sales people, but not slippery or creepy. More
by Shellbell
May 16, 2017
BEST DEALERSHIP EVER!!! This is my 4th car from Moore Cadillac and I can GUARANTEE you there will be many many many more! I love this dealership, I love the staff, I love the This is my 4th car from Moore Cadillac and I can GUARANTEE you there will be many many many more! I love this dealership, I love the staff, I love the service! General Manager is amazing and so kind! Finance Managers are very knowledgeable and willing to go the extra mile to make you happy! Salesmen are extremely HELPFUL! Unlike all the dealerships I've been to this past week (Jeep, Land Rover, Lexus), I actually felt wanted here. Other dealers made me feel like I need them, Moore Cadillac made me feel so valued! I'm telling you I will never buy another car from another dealership again! Moore Cadillac in Chantilly is officially my go to place until I can no longer drive! I mean I've had great experiences for all my past Cadillacs, but this time I felt like it was the cherry on the cake! Love you guys! More
by Zaydbushnaq
May 06, 2017
Excellent Customer Service. Greeted by your Service Writer. He checked and found out I was due for an oil change and filter replacement and tire rotation. This was due to the fac Greeted by your Service Writer. He checked and found out I was due for an oil change and filter replacement and tire rotation. This was due to the fact that I was unable to check the Oil (%) (which was t 45%). This was great since this saved me from another trip to have this done. More
by Maks
Employees Worked With
Kraig Gough
April 22, 2017
AWFUL EXPERIENCE Awful service and entirely incompetent finance director. I worked with Farid on financing, and despite my repeated calls to Cadillac, a voicemail mess Awful service and entirely incompetent finance director. I worked with Farid on financing, and despite my repeated calls to Cadillac, a voicemail message to Farid, and email directly to Farid, all of which were ignored, Farid managed completely botch my financing by submitting the incorrect loan amount, making my monthly payments significantly higher. Frankly, this employee should be fired. The Cadillac dealership had to refund USAA the entire amount to correct its error, which dinged my credit. After hours of time wasted on the phone with Cadillac, I was the big loser. Cadillac did absolutely NOTHING to correct their employees incompetence. They wasted my time, lowered my credit score, and I am overall extremely unhappy with how I was treated. More
by Mjoanrich
Employees Worked With
Farid, Jean
April 22, 2017
AWFUL EXPERIENCE - SHOP ELSEWHERE Awful service and entirely incompetent finance director. I worked with Farid on financing, and despite my repeated calls to Cadillac, a voicemail mess Awful service and entirely incompetent finance director. I worked with Farid on financing, and despite my repeated calls to Cadillac, a voicemail message to Farid, and email directly to Farid, all of which were ignored, Farid managed completely botch my financing by submitting the incorrect loan amount, making my monthly payments significantly higher. Additionally, he told me they only work with one financing institution, which I learned from another person in their finance department (Tom) that this is completely false - they work with over 13. Frankly, this employee should be fired. Moore Cadillac had to refund USAA the entire amount of the incorrectly submitted loan to correct its error, forcing me to start over, and unnecessarily dinging my credit. After hours of time wasted on the phone with Cadillac, I was the big loser. Cadillac did absolutely NOTHING to correct their employees incompetence. They wasted my time, lowered my credit score, and I am overall extremely unhappy with how I was treated. More
by Mjoanrich
Employees Worked With
Farid, Jean
March 15, 2017
Excellant sales and service I have purchased three Cadillacs form Moore Cadillac over the past ten years and I am extremely happy with my purchase experience and all the service I have purchased three Cadillacs form Moore Cadillac over the past ten years and I am extremely happy with my purchase experience and all the service they have provided on my cars. They only suggest items to repair that are necessary and explain in detail why I should have them performed. More
by GSKush
Employees Worked With
Jonathan Wagner and Jay Kim
February 28, 2017
Excellent Service!! Melissa Robinson was fabulous! For the First time since David Korelitz left the dealership I felt welcomed and comfortable bringing my 2015 SRX in for Melissa Robinson was fabulous! For the First time since David Korelitz left the dealership I felt welcomed and comfortable bringing my 2015 SRX in for Servicing. Melissa was happy to see me and she treated me with kindness. Melissa was very professional, but she also appears to enjoy her job and be extremely knowledgeable. I will ask for her anytime I need to bring my 2015 SRX in for servicing."|" More
by G. Richardson
Employees Worked With
Melissa Robinson
December 30, 2016
Friendly Place Took my new cadi in for an oil change and tire rotation. I was greeted courteously when I arrived. The service advisor listened to my concerns. I wa Took my new cadi in for an oil change and tire rotation. I was greeted courteously when I arrived. The service advisor listened to my concerns. I waited at the dealership while the service was performed and didn't have to wait that long. This is the second cadi I've purchased from Moore Cadillac. More
by Cindy B
Employees Worked With
Jay Kim
December 03, 2016
"Always the Best" We took our 2003 GMC Denali in knowing it needed a lot of work. Don Kelly got it right into the shop and had an estimate within hours. He went over ev We took our 2003 GMC Denali in knowing it needed a lot of work. Don Kelly got it right into the shop and had an estimate within hours. He went over everything in full detail. We agreed on that work that needed to be done. He said it would be ready the next day. Don called the next day to let us know it was done and gave us the total. We would only take our vehicle to Moore Cadillac and no one else. They are straight shooters. They fix the vehicle right the first time. The best General Motors service department in Northern Virginia. Don Kelly and Michael Korelitz are great. Thanks again Don and Michael. More
by Ross,k and c
Employees Worked With
Don Kelly,Michael Korelitz
