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Moore Cadillac
Chantilly, VA
131 Reviews
If you're searching for a nearby Cadillac dealer that always puts you first, make our Cadillac dealership in Chantilly, VA, your only stop. Moore Cadillac Chantilly has been proudly locally-owned and -operated for years, and we strive to provide the easygoing and comfortable car-buying experience you expect. Shop our new and used Cadillac models for sale knowing we want to see you behind the wheel of the ideal luxury vehicle for your lifestyle and preferences. What's more, we offer the trustworthy Cadillac service and auto maintenance you deserve when owning a luxury SUV or sedan.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:30 AM - 5:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 131 reviews
May 09, 2007
Moore's slogan is "Expect More" Nothing could be further from the truth. The dealership knew there was a major issue with the engine head on the '06 H3 and did not tell us about it until the vehi be further from the truth. The dealership knew there was a major issue with the engine head on the '06 H3 and did not tell us about it until the vehicle was taken back repeatedly. Then, we were told the parts would take 2 weeks to come in, and a month later we had still not recieved a call telling us the parts were in. When I called and inquired the service manager said he would check and call me right back, 6PM the following night I was still waiting for the return call. They finally repaired the engine, then we had an issue with the breaks clunking while braking. Again, we were told this was another known issue that no one never bothered to tell us about. The brakes were repaired now there is a thumping from the tires, which sounds like the tires may be "cupping" even though they were just rotated by Moore. We found out through a neighbor that there was/is a knwon issue with the '06 H3 casing excessive tire wear, so far no one from Moore has returned our calls. Stay as far away from Moore Caddilac Hummer as you can, the sale only last a few hours, service lasts the rest of the time you own your vehicle and Moore is the worst I have ever dealt with. More
by geagle1234
Employees Worked With
President, Customer Service Rep. and Service manager
