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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,463 Reviews
Call Service Center (910) 455-1414

1,463 Reviews of Moore Buick GMC - Service Center

Sort by
August 29, 2024

I received organized, professional, & fast service. Not a single complaint from me. I’m satisfied. More

by britia_lala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
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Sep 01, 2024 -

Moore Buick GMC responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

August 29, 2024

Great customer service and easy to get an appointment. Communication has always been extremely helpful! More

by cynthiasosa0217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kephas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Stearns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
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Sep 01, 2024 -

Moore Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

August 29, 2024

Moore GMC has treated me fairly and confronted my concerns. I’m confident in their abilities and am happy to have a dealer I can count on. More

by casey_chandler2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Review not specific to One individual
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Sep 01, 2024 -

Moore Buick GMC responded

We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our manager would like to speak with you more regarding this matter. Please reach out to us at (910) 455-1414. We look forward to hearing from you.

August 28, 2024

Great people and service. Spacious waiting room. Service finished within the time estimate. Technician was super nice. More

by pvthompson003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Aug 29, 2024 -

Moore Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

August 28, 2024

Emily is my service advisor and always takes great care of my service needs for my Yukon! More

by Kim Greene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Aug 29, 2024 -

Moore Buick GMC responded

Kim, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 26, 2024

Working with Hector was wonderful. He was so polite and very patient and went out of his way to help me. Very appreciated. More

by radams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Smoak
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : HECTOR!!
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Aug 29, 2024 -

Moore Buick GMC responded

Radams, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

August 26, 2024

The dealership did not perform services requested, said they would not do the job because xyz. More

by e
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Abe
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Aug 31, 2024 -

Moore Buick GMC responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (910) 455-1414 when you have a chance. Thank you, and we look forward to hearing from you.

August 25, 2024

The staff in the service department are very courteous and professional. They ensured the work was completed efficiently and as promised. More

by proper1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Chance
Report | Print
Aug 31, 2024 -

Moore Buick GMC responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 24, 2024

Great customer service and quick reception. I like the status board they have fit customers waiting. More

by clm1_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

August 24, 2024

It gives me a good feeling to know, during this period of time that we are having to cope with the inflation problem, Moore Buick GMC is doing a tremendous job of controlling their prices in the service dept More

by EDWARD HAYWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Chance
Report | Print
Aug 31, 2024 -

Moore Buick GMC responded

Edward, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

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