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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,462 Reviews
Call Service Center (910) 455-1414

1,462 Reviews of Moore Buick GMC - Service Center

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March 06, 2023

The service representative was very professional and courteous. My service was completed in a very timely manner. Good job! More

by kevin.howell57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota , Derrick Black
Report | Print
March 06, 2023

The communication from Dakota was excellent. The cost of the repair was outrageous. Parts were $184 for a thermostat and antifreeze. Labor was $995. More

by edwardseely8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dakota
Report | Print
Jun 13, 2023 -

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Jun 13, 2023 -

edwardseely8 responded

Your generic response did not address my concern about the outrageous cost. The work done by the mechanic is excellent.

March 03, 2023

This is a great place to shop for a new or old vehicle. Very satisfied More

by rmac6058
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Bryant
Report | Print
Jun 13, 2023 -

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 02, 2023

I haven’t had a bad experience yet at Moore gmc. Mr black and his team do a good job. More

by mstewart1755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Report | Print
February 28, 2023

Jon went above to find out my truck was under a warranty to get my parts installed for free. More

by CBARTLEY33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kephas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Mirra
Report | Print
Jun 13, 2023 -

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

February 28, 2023

They did an excellent job changing the oil and rotating the tires on my truck. More

by timothy.e.girard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Brittany Bryant, Anthony Rocci
Report | Print
Jun 13, 2023 -

Moore Buick GMC responded

Timothy, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jun 13, 2023 -

Moore Buick GMC responded

Thanks for highlighting some of our staff who helped make this such a great experience! Thank you again for choosing Moore Buick GMC Truck, INC. and we hope to see you again.

February 28, 2023

Derrick, you made me a new loyal customer ! Thank you for being so helpful and understanding with my million questions. I look forward to my next visit next week. I go to people, not businesses More

by kcspruill214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Report | Print
Jun 13, 2023 -

Moore Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

February 27, 2023

Nice, clean waiting room. The work completed in timely manner. They have a friendly, helpful staff. More

by lorajoiner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Brittany Bryant
Report | Print
Jun 13, 2023 -

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

February 27, 2023

It’s a great place, their services were quick and efficient. Would recommend to anyone More

by alaniza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Report | Print
February 27, 2023

Great service department, always thankful the shuttle home when truck is in for service. All questions answered. More

by tfisher20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Brittany Bryant
Report | Print
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