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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,463 Reviews

1,463 Reviews of Moore Buick GMC - Service Center

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September 30, 2024

Great service on my 2023 Chevrolet Tahoe. Will return for continued service at the service department. More

by john_thrash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Johnson
Oct 05, 2024 -

Moore Buick GMC responded

John, we're happy to hear you had such a positive experience with our team! Thank you again for choosing Moore Buick GMC Truck, INC. and we hope to see you again.

September 30, 2024

Great customer service. Steve was very helpful. Was able to answer questions we may have had. More

by SONIASCHER73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

September 29, 2024

I had a flat tire. I had changed to the spare on the road and placed the flat in the bed of the truck. Not only was the tire repaired and placed back on the vehicle, b More

by Bob Palmitier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Chance
Oct 05, 2024 -

Moore Buick GMC responded

Bob, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

September 28, 2024

DID NOT HELP OUT WHAT SO EVER! LEFT FRUSTRATED! BECAUSE I KNEW THE WORK COULD HAVE BEEN DONE AT YOUR SHOP TO REMOVE A BOLT! WAS TOLD TO WELD A NUT TO THE BROKEN BOLT! BULL HOOKIE! More

by DSOKOLOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luke Trosclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Azam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Moore Buick GMC responded

It is disappointing for us to hear that your experience was anything less than great. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (910) 455-1414. We look forward to hearing from you.

September 27, 2024

The service is always quick and the techs are friendly and courteous. My Terrain is in good hands with them! More

by lalalitta25
Recommend Dealer
Yes
Employees Worked With
John Gibson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Moore Buick GMC responded

Your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!

September 27, 2024

Dakota is friendly and knowledgeable. The work was completed in timely fashion. The results were effectively communicated. More

by edwardseely8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Oct 02, 2024 -

Moore Buick GMC responded

We're glad to hear you found our staff was so knowledgeable and helpful! If you have any further questions, please give us a call. We're always happy to help!

September 27, 2024

Amazing customer service. Dakota Sinks keep me updated throughout the time my truck was in service. She definitely needs to be promoted to a managers position. More

by crlatham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Sinks 5 stars
Oct 02, 2024 -

Moore Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Moore Buick GMC Truck, INC.. If you have any further questions, please give us a call. We're always happy to help!

September 27, 2024

Pleasant staff kept me informed. Worked hard while short staffed. Will visit again when service is needed More

by debbyking69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall her name
Oct 05, 2024 -

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

September 25, 2024

Service department is very friendly and professional. I have taken both my vehicles here for service and I have no complaints. More

by sikorsky53e
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Moore Buick GMC responded

Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2024

I would'nt deal with anyone else. They are always fast and efficient with smiles on their faces and willing to help. Everyone's friendly and professional attitude gets the job done ! More

by EDWARD HAYWARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Chance
Sep 28, 2024 -

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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