Moore Buick GMC - Service Center

Working with Mr. Hines was the best experience I've ever had buying a car (5th vehicle purchase). I was in and out, and he made the process so smooth. I will definit Hines was the best experience I've ever had buying a car (5th vehicle purchase). I was in and out, and he made the process so smooth. I will definitely be a continuous buyer from Moore Buick. More

I brought my truck in due to oil leaks back in may. I was told parts will be ordered and I would get a call as soon as they show up. After waiting roughly 2 months I call back to figure out what is goi I was told parts will be ordered and I would get a call as soon as they show up. After waiting roughly 2 months I call back to figure out what is going on just to be told that the “claim expired so I need to come back in” when I asked if the parts were at least there I was told the parts were never ordered. When I brought the truck back in to be reevaluated I also informed Derrick of some rust issues on the hood hinges and was told that he would bring the truck to jeep to get them to evaluate the rust while the truck was in for repairs. I was told that a loaner would be provided and that my truck would be in the shop the very next week. When I was called to bring in the truck I was told a loaner was not available. When I picked the truck up I was told that he never brought to jeep to get the rust looked at. In addition the service invoice stated that the oil was cleaned up when in fact the valve covers are still caked in oil. Derrick lied to me on multiple occasions and instead of owning up to his mistakes he continued to lie and did not try to fix the problem at all. More

Service was quick and easy resolving all issues. Did extra trouble shooting on an issue that just popped up. Did extra trouble shooting on an issue that just popped up. More

The service department has redeemed themselves after my last service. The service manager and Dereck Black took good care of my truck. last service. The service manager and Dereck Black took good care of my truck. More

Dealership was well organized and cleaned. The agents were courteous and friendly. Great place to conduct business The agents were courteous and friendly. Great place to conduct business More

I received very punctual service and provided appropriate feedback and suggested service which was much appreciated. feedback and suggested service which was much appreciated. More

Very efficient shop and dealership! !! I really wish I could trade for a new Enclave but I’m 83 and living on a a very limited budget so I guess I can dream about it!! !! I really wish I could trade for a new Enclave but I’m 83 and living on a a very limited budget so I guess I can dream about it!! More

Emily met me as soon as I arrived. Had oil change and multipoint inspection done while I waited. Had oil change and multipoint inspection done while I waited. More

Fast service for the volume of customers they service. I wish they would provide a car wash for vehicles in for pil changes otlr repairs though. I wish they would provide a car wash for vehicles in for pil changes otlr repairs though. More

Dakota and the staff were incredibly helpful especially considering the early appointment time! I appreciate their hard work and dedication to a great customer experience!! considering the early appointment time! I appreciate their hard work and dedication to a great customer experience!! More