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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,463 Reviews
Call Service Center (910) 455-1414

1,463 Reviews of Moore Buick GMC - Service Center

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October 03, 2023

I HAVE BEEN USING THIS DEALER FOR 12 YEARS; SUPPLYING TIRES, DOING REQUIRED MAINTENANCE, AND MAKING ME AWARE OF POTENTIAL PROBLEMS. More

by JOHN_DAWN_HARMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2023 -

Moore Buick GMC responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2023

The repairs were slow due to parts, We were disappointed that we had to pay the Warranty deductible since the vehicle needed significant repair just a few weeks after the purchase. These items were missed o More

by eric@isanswers.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Report | Print
Oct 06, 2023 -

Moore Buick GMC responded

We are disappointed to hear that you did not have a more positive experience with us at Moore Buick GMC Truck, INC.. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (910) 378-0190 so we can work towards a resolution.

October 03, 2023

Bad waiting area. No communication during 3hr wait. Concessions in service area, not customer area. Customers lined up against wall in waiting area. Free fruit, nabs w More

by lwilson22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kephas
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Stephens
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gibson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kendra Marshburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Brittany Bryant, Anthony Rocci
Report | Print
Oct 06, 2023 -

Moore Buick GMC responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (910) 378-0190 at your earliest convenience to discuss how we can turn this experience into a positive one.

Oct 06, 2023 -

lwilson22 responded

I’m not on a rant about the negative experience I had from the service staff ( not letting me know why the repair Wes taking so long. I did Have an appointment). They performed as instructed I assume. However, the customer waiting area is in need of a ‘fix’ . Good coffee carafes and bottled water is good. No snacks or fruit available in waiting’s room. Very small. Inadequate seating. Multiple staff passing through on their way, I assume, to use toilet facilities. These staff avoided any eye contact with customers. Vending machines in service area. Waiting can/should be a relaxing experience as possible. Comfortable seating. Good visuals on walls. Show off inventory on monitors. Provide access to showroom. Sell a car while customers wait. Charging stations. The waiting area should be very spacious. I come to j’ I’ll from new Bern just to have my Enclave serviced at Moores. I may not in the future. Thanks for your feedback back. That is a good thing. Ben Wilson

October 03, 2023

Moore Buick did a great job working on my vehicle the last time it was in the shop. More

by jtclark24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Brittany Bryant
Report | Print
Oct 06, 2023 -

Moore Buick GMC responded

We are so happy to read such a great review about Moore Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!

October 03, 2023

I am very happy with the service I received. It was quick and finished when promised. More

by waynenelson03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Bryant
Report | Print
Oct 06, 2023 -

Moore Buick GMC responded

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

October 02, 2023

While no one likes for their vehicle to have issues, once we got it to Moore Buick, everything was great.. More

by dolanoakley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Report | Print
Oct 05, 2023 -

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

October 02, 2023

Dakota was very helpful and made sure everything was taken care of quickly and cheerfully. More

by ONINEKKO
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Sinks
Report | Print
Oct 05, 2023 -

Moore Buick GMC responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2023

Service was Great here at this dealership. quick to get a appointment and easy to get in. People at service desk are the best More

by OLDSALT941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Report | Print
Oct 03, 2023 -

Moore Buick GMC responded

We're glad everything was completed quickly and to your satisfaction! We hope to see you soon!

Oct 03, 2023 -

OLDSALT941 responded

It is So Wonderful to be Able to Trust People with your Car or Truck

September 28, 2023

Moore Buick GMC is the only vehicle dealership that I will deal with in Jacksonville, NC. Management, Sales, Service, and Parts are all about the customer, not the dollar! Outstanding dealership to deal More

by rick.bowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Moseley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew Edney, Derrick Black, Brittany Bryant, Anthony Rocci
Report | Print
Oct 02, 2023 -

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

September 27, 2023

Everyone throughout the entire building greeted me with a smile and made sure I was assisted. I'm grateful to have purchased my vehicle from Moore Buick (Steve!) and to be able to get it serviced with a grou More

by burgessemoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily
Report | Print
Sep 30, 2023 -

Moore Buick GMC responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

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