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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,463 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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1,463 Reviews of Moore Buick GMC - Service Center

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October 13, 2023

The employees make me feel that I matter. They update of the status of my car. They ensure that I am aware of the repairs and the cost. One of the reasons, I bought my second car at the deale More

by lucienne.stubbs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily, one of the advisor.
Oct 16, 2023 -

Moore Buick GMC responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again soon!

October 13, 2023

Moore Buick is all about customer service and it shows through their employees. The service department is always ready to help More

by Donnas terrain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Oct 16, 2023 -

Moore Buick GMC responded

Donnas, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2023

My last visit was unscheduled, I was able to get in and get work done and out quickly. The service was great! More

by cljlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Oct 14, 2023 -

Moore Buick GMC responded

We're glad everything was completed quickly and to your satisfaction! Thank you, and have a fantastic day!

October 12, 2023

This is the BEST service department i’ve experienced. The staff is very professional and knowledgeable. More

by jakm2582
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Stephens
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Brittany Bryant
Oct 14, 2023 -

Moore Buick GMC responded

We are so happy to read such a great review about Moore Buick GMC Truck, INC.! We look forward to your next visit! Take care!

October 11, 2023

Service was great ith minimum wait time. Service advisor was courteous and kept me informed about my vehicle status. Would recommend this dealerhip to friends and family. More

by mike 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Oct 12, 2023 -

Moore Buick GMC responded

Thank you so much for your positive comments about Moore Buick GMC Truck, INC.! If you have any further questions, please give us a call. We're always happy to help!

October 09, 2023

I had a oil change done last Wednesday I drove to Goldsboro and home after the oil change and my car overheated so I guess they don’t check fluids with oil change not impressed! More

by stylist4fun2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Oct 11, 2023 -

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (910) 378-0190 when you have a chance. Thank you, and we look forward to hearing from you.

October 09, 2023

Got new tires on the truck and when I got home noticed all the valve stem covers were missing. Derrick told me to swing by anytime and he would put some on. More

by james.scherer70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Oct 11, 2023 -

Moore Buick GMC responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 06, 2023

Service advisors continue to provide the most effective, excellent, efficient, informed, helpful, courteous dealership service. More

by dohert58
Recommend Dealer
Yes
Employees Worked With
Two blonde females
Oct 10, 2023 -

Moore Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Moore Buick GMC Truck, INC.! Please don't hesitate to reach out if there's anything additional we can do for you.

October 06, 2023

Always satisfied with my service at GMC. I am never kept in the dark about my vehicle and what parts need to be ordered during my services this year. More

by MISSBUTTER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota was my Advisor and I appreciate everything she has done for me. Always kept me in the loop
Oct 10, 2023 -

Moore Buick GMC responded

Your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

October 03, 2023

Great customer service and friendly staff. They go out of their way to help their customers. More

by Toler21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black
Oct 05, 2023 -

Moore Buick GMC responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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