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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,463 Reviews

1,463 Reviews of Moore Buick GMC - Service Center

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November 07, 2023

Easy to schedule. Staff is friendly. The work was done as requested. The work was done in a timely fashion. More

by edwardseely8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota
Nov 08, 2023 -

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 07, 2023

Dakota did a great job keeping us informed regarding work that needed to be done on our car! Great service all around! More

by jatb83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota
Nov 10, 2023 -

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 06, 2023

Everything was positive from the time I called with a vehicle that was suddenly dysfunctional through the towing, diagnosing and repairing. Dakota Sinks who was my Service Dept communicator / coordinat More

by susanthomas1247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Sinks - 5 STARS
Nov 08, 2023 -

Moore Buick GMC responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Moore Buick GMC Truck, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 06, 2023

My service experience was excellent! I've been a Moore Buick customer for 35+ years and have never had a bad experience. From sales to service, I've always been taken care of! You just c More

by pwill94415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily
Nov 08, 2023 -

Moore Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 03, 2023

I took my truck in to install some parts I ordered. A part was bent and they had to re-order. Even with the re-order itvwas donevin a timely manner and done correctly! More

by waitman51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Nov 05, 2023 -

Moore Buick GMC responded

We really appreciate your feedback! We hope you have a great day!

November 01, 2023

Dakota (the Service Writer) was outstanding, however after 4 visits in 3 weeks my issue has not been resolved. I’m told that “it’s a known issue “ with no fixes and I just need to wait until GM figures More

by rideonhog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota in service
Nov 03, 2023 -

Moore Buick GMC responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (910) 378-0190 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 31, 2023

Thank you Moore Buick GMC for service above and beyond what we have received at other dealers!! More

by tmull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gerald Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Moore Buick GMC responded

We're so glad that we were able to go above and beyond your expectations! Thank you for choosing Moore Buick GMC Truck, INC. and we hope to see you again.

October 27, 2023

Quick and easy service. I was in and out in under an hour. Highly recommend. More

by shawn.buckman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Oct 28, 2023 -

Moore Buick GMC responded

We appreciate your positive review of your recent experience with us! Thanks for the recommendation, and have an amazing day!

October 27, 2023

Excellent customer service and friendly employees and atmosphere.plus wait time is faster than most service place I have been. More

by sidneyfrnklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Black, Brittany Bryant, Anthony Rocci
Nov 02, 2023 -

Moore Buick GMC responded

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2023

Excellent service. Steve is the best salesmen that I have ever dealt with. They do what they say. More

by rlowery868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Brittany Bryant, Anthony Rocci
Nov 01, 2023 -

Moore Buick GMC responded

We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

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