Moore Buick GMC - Service Center

Service on Oct. 13, 2017 Even though it was Friday the 13, R.J.. in the Service Department came through as always! No bad luck for me! My air conditioner on my Acadia was ac Even though it was Friday the 13, R.J.. in the Service Department came through as always! No bad luck for me! My air conditioner on my Acadia was acting up and they were able to fix it and change the oil and rotate my tires for a reasonable price. The Parts Department ordered me some touch-up paint to fix a few dings on my car as well. I was very pleased with the overall experience and will continue to bring my car to Moore Buick Service Department where I know R.J. and the gang will give me great results! More

Perfect The staff was warm and inviting, and the waiting area was the best that I had ever been in. It was just like being in a private residence. It was perf The staff was warm and inviting, and the waiting area was the best that I had ever been in. It was just like being in a private residence. It was perfect. You can really tell that management was considering the customer experience with the thought that was put into the waiting area from the newspapers, to the water bottles, to the ice, and all the way to the Keurig machine with the large variety of K-cups, Splenda, sugar, and creamer. I love the free public WiFi, as it allowed me to get my homework done and the repair was made before I had even realized I had been there over an hour. I literally lost time and that was a wonderful experience. More

Everything is always great We have bought three cars there and Luke our car salesman is excellent. Wayne the finance person is also excellent and RJ our service adviser is amazi We have bought three cars there and Luke our car salesman is excellent. Wayne the finance person is also excellent and RJ our service adviser is amazing. More

Quick, Friendly Servicce Even though they are waaaaay away from home base, I always take my Buick Enclave to them for service. They have always been fast, friendly and honest. Even though they are waaaaay away from home base, I always take my Buick Enclave to them for service. They have always been fast, friendly and honest. When they are running behind, or taking longer than usual, they let you know. No problems with them to date except "where the heck is the soda machine?" More

JOB WELL DONE Took my LaCrosse in service for air conditioning problem. John Gibson and Bill Johnson went out of their way to get me assistance from Buick Motor Div Took my LaCrosse in service for air conditioning problem. John Gibson and Bill Johnson went out of their way to get me assistance from Buick Motor Division and repair my car in a timely manner. Great job to all involved. Thank you! More

Was almost killed when brakes they serviced totally failed Could have been killed after they failed to properly fix my brakes. After spending more than $800 to have the brake lines replaced and less than 5,00 Could have been killed after they failed to properly fix my brakes. After spending more than $800 to have the brake lines replaced and less than 5,000 miles later I had a complete, total brake failure from a burst line that they forgot to replace. Fortunately I was able to navigate around cars in front of me and through a red light to a stop. They assured me following the brake service that my brakes were in like new condition. This negligence is just not acceptable and placed me in a life threatening situation. More

Service Department at its best Returned to dealer for scheduled appointment to replace running board on 2016 GMC Yukon. After review and noting other new vehicles on lot with servi Returned to dealer for scheduled appointment to replace running board on 2016 GMC Yukon. After review and noting other new vehicles on lot with service manager, it was agreed that gap where constructed was manufacturers engineering defect uncorrectable. Adjustments were made to lessen visual impact, and service manager assured me the manufacturer would be notified. I am satisfied with his effort and interest in my concerns... More

Customer Oriented My most recent visit with Moore Buick was with the Service Department. Routine servicing of my Buick. Work was done as prescribed and ahead of sched My most recent visit with Moore Buick was with the Service Department. Routine servicing of my Buick. Work was done as prescribed and ahead of scheduled time. This has always been the case with my dealings with this dealership. They are prompt, courteous, and professional in their dealings with their customers. I highly recommend this dealership for anyone having automotive needs. More

Crooks Bought a brand new 2015 Sierra base model from sales rep Jared Smith, who was very helpful in getting the deal I wanted and the buying experience was Bought a brand new 2015 Sierra base model from sales rep Jared Smith, who was very helpful in getting the deal I wanted and the buying experience was great but after that things went down hill. Since the paperwork took so long they said "bring the truck back another day and we'll detail it for free" but before I drove off the lot I noticed scratches in the Windshield and they tried everything to get them out but ended up just replacing it. The day I brought it in to get detailed I left a decent amount of money in the clip($208) on the lid of the center console so I waited there until it was done, first thing I did was to look to see if the money was still there and it wasn't, the guy who detailed my truck stole the money, got to keep my money, and didn't lose his job. The manager claimed they don't hire thieves and that the employee had "already gone home" which was a lie, they ended up saying they would give me a check for the amount stolen. And if you want an oil change, be ready to sit there for 2 hours even if you had an appointment. Oil change and tire rotation should only take an hour max, did it on all my old vehicles. Wont buy from them again More