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Moore Buick GMC - Service Center

Jacksonville, NC

4.8
1,463 Reviews

1,463 Reviews of Moore Buick GMC - Service Center

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June 29, 2021

It was good but I thought I had a maintenance plan I bought when I bought this truck. I had to pay for the oil change and tire rotation which I thought was covered. More

by timothy.e.girard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Black
June 29, 2021

Great service! I live my GMC team and would recommend them to others. All maintenance and even the buying process was awesome. Thank you gmc More

by brandy_aldridge2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Bryant
June 29, 2021

On time and professional. Always understand my service needs. Communication it good and wait area is nice. I’ll be back for all service needs. More

by JB101854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Black
Jan 03, 2022 -

JB101854 responded

Service Rep Tony was professional and knowledgeable. Diagnosed the problem with my 2019 GMC Sierra. Thanks

June 29, 2021

Always great personal service. This is my 5th truck from Moore's. I keep coming back because they are the best! More

by DPUTNEY_07
Recommend Dealer
Yes
Employees Worked With
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black, Anthony Rocci
June 29, 2021

When I bought my new truck, I wanted some accessories installed that were not in stock at the dealership. The parts department ordered the parts and notified me when they came in. I was given an appointm More

by rhindley0184
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2021

Extremely slow service, and technician waited until it was raining to attempt locating a squeaking noise. My truck was taken for a 5 mile joy ride by the technician for an issue that could be heard/locate More

by shawnlaskowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennipher Likens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rj Filoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Black
June 29, 2021

Everyone is polite and helpful. They do excellent work. Very professional. More

by cwplageman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Black
June 29, 2021

Didn't have an appointment. Stopped in with a battery issue. They able to fit in their schedule. They analyzed the issue and found that my battery had a bad cell. I purchased a new battery, they installe More

by Robmar39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Rocci
June 29, 2021

Service Department is always super helpful going out of their way to deal with warranty claims while providing amazing customer service incl. their shuttle service. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
June 29, 2021

Quick fast service, very dependable service department. I have never had a problem making appointment or getting whatever I needed done to my vehicle and on time More

by raygunnnc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Rocci
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