Moore Buick GMC

Good people I bought a car from Moore and it was a great experience. We had a small AC problem with the vehicle but the head man in charge, Jackie, quickly made s I bought a car from Moore and it was a great experience. We had a small AC problem with the vehicle but the head man in charge, Jackie, quickly made some phone calls to GM and fixed our problem. Great folks down there in Jacksonville, NC. More

Knowledgeable, Excellence, Experience & Professional. When I walked in the Buick dealership I was greeted with a welcome n smile and was greeted by Mr. Jonni Aidoo from that moment I felt a relief that fi When I walked in the Buick dealership I was greeted with a welcome n smile and was greeted by Mr. Jonni Aidoo from that moment I felt a relief that finally I went to the right place. I didn't feel pressured in purchasing a new vehicle or trading in my Nissan because I new I was going to get a good deal and sure enough it happened. I'm very happy with my new Encore Buick and will never go to another dealer.. More

Amazing, stress free purchasing experience yet again! I had no plans to trade out of my 14 Acadia (also previously purchased from Moore) because I loved it so much, but Pam called and said they had some d I had no plans to trade out of my 14 Acadia (also previously purchased from Moore) because I loved it so much, but Pam called and said they had some deals on the 17s and asked if I was interested. I told her I would talk to someone but I really loved my car and didn't want to let it go. I was referred to Luke by a few different people and I certainly did not make his job easy. I had certain 'musts' that had to be met before I would even consider handing over my keys. He was able to get me a 17 Acadia that is identical to what I had, and at a lower monthly payment which was amazing! He was very patient with my requests and went above and beyond to get me what I asked for! I am absolutely IN LOVE with my new Acadia and couldn't be happier to have yet another stress free and fantastic experience purchasing from Moore. I never once felt pressured into purchasing something I didn't want/need and I never was made to feel like my 'musts' were outrageous and unreasonable. I also walked out feeling like I really had gotten a good deal on my new purchase, and on my trade in as well. I won't purchase a vehicle from any other dealer... even if we move out of state, it will be worth the drive back! More

Quick, Friendly Servicce Even though they are waaaaay away from home base, I always take my Buick Enclave to them for service. They have always been fast, friendly and honest. Even though they are waaaaay away from home base, I always take my Buick Enclave to them for service. They have always been fast, friendly and honest. When they are running behind, or taking longer than usual, they let you know. No problems with them to date except "where the heck is the soda machine?" More

Purchase of 2017 GMC Terrain We traded our 2014 Buick Lacrosse and our 2015 GMC Terrain for a 2017 GMC Terrain on July 27, 2017. Mr. Duncan Stephens was the Sales Professional th We traded our 2014 Buick Lacrosse and our 2015 GMC Terrain for a 2017 GMC Terrain on July 27, 2017. Mr. Duncan Stephens was the Sales Professional that we dealt with and have been dealing with for quite a few years and he is one of the best. We were very pleased and satisfied with their service, including the Owner and others there that we dealt with. More

JOB WELL DONE Took my LaCrosse in service for air conditioning problem. John Gibson and Bill Johnson went out of their way to get me assistance from Buick Motor Div Took my LaCrosse in service for air conditioning problem. John Gibson and Bill Johnson went out of their way to get me assistance from Buick Motor Division and repair my car in a timely manner. Great job to all involved. Thank you! More

Was almost killed when brakes they serviced totally failed Could have been killed after they failed to properly fix my brakes. After spending more than $800 to have the brake lines replaced and less than 5,00 Could have been killed after they failed to properly fix my brakes. After spending more than $800 to have the brake lines replaced and less than 5,000 miles later I had a complete, total brake failure from a burst line that they forgot to replace. Fortunately I was able to navigate around cars in front of me and through a red light to a stop. They assured me following the brake service that my brakes were in like new condition. This negligence is just not acceptable and placed me in a life threatening situation. More

Service Department at its best Returned to dealer for scheduled appointment to replace running board on 2016 GMC Yukon. After review and noting other new vehicles on lot with servi Returned to dealer for scheduled appointment to replace running board on 2016 GMC Yukon. After review and noting other new vehicles on lot with service manager, it was agreed that gap where constructed was manufacturers engineering defect uncorrectable. Adjustments were made to lessen visual impact, and service manager assured me the manufacturer would be notified. I am satisfied with his effort and interest in my concerns... More

Customer Oriented My most recent visit with Moore Buick was with the Service Department. Routine servicing of my Buick. Work was done as prescribed and ahead of sched My most recent visit with Moore Buick was with the Service Department. Routine servicing of my Buick. Work was done as prescribed and ahead of scheduled time. This has always been the case with my dealings with this dealership. They are prompt, courteous, and professional in their dealings with their customers. I highly recommend this dealership for anyone having automotive needs. More

Great experience with Sully My wife and I had been researching vehicles and Moore had one in their inventory so we stopped in to check it out. Once we knew it was for us the proc My wife and I had been researching vehicles and Moore had one in their inventory so we stopped in to check it out. Once we knew it was for us the process was quick and pleasant. Couldn't have asked for a better sales guy than Jim, great experience. thanks again! More