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Moore Buick GMC
Jacksonville, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Great dealership great group of people to work with weren't pushy work with you would highly recommend to anyone else weren't pushy work with you would highly recommend to anyone else More
Robin was very easy to work with and did not use any high-pressure sales tactics that I am used to dealing with from the other dealerships in the town. I was able to find what I wanted, and Robin made i high-pressure sales tactics that I am used to dealing with from the other dealerships in the town. I was able to find what I wanted, and Robin made it happen! More
Robin Knapp is very good. Trustworthy, friendly and honest. Service Dept takes care of our needs and David is always aiming to please Trustworthy, friendly and honest. Service Dept takes care of our needs and David is always aiming to please More
The female that assisted Saturday acted as if she wasn’t inclined or capable of helping. She just went on and on at check in for a walk in how it was going to be hours of waiting, then both her and the serv inclined or capable of helping. She just went on and on at check in for a walk in how it was going to be hours of waiting, then both her and the service technician violated the guidelines in the owners manual on jumping the vehicle. They both were not successful in starting the vehicle, I had to step in and assist and when I applied the rules as in the manual the vehicle started. Neither checked to unplug any accessory items, again violating the guidelines in the owners manual. I asked for a process to take the vehicle out of valet mode and both acted as if I was speaking another language. Connect the vehicle to tech line and spend 1 minute tops erasing valet code. But no they were so busy that I was literally there one hour tops. Do you think she recommended setting up an appointment to come back? No she just insisted that I connect the vehicle to OnStar and make it more accessible to a security risk. Bought the car In June already needs tires, battery replaced, jerk on some cranks, and overpriced warranty plan. More
Made appointment on a Friday got a call that my vehicle still wasn’t seen due to low technicians and had to leave the vehicle over the weekend until Monday it was finally got seen. I later brought my vehic still wasn’t seen due to low technicians and had to leave the vehicle over the weekend until Monday it was finally got seen. I later brought my vehicle in on a later date for service. It took awhile, again they said they were low on technicians. After receiving my vehicle my vehicle would not start. I had to replace my vehicles battery after it was just serviced. Also, they don’t offer a courtesy car wash. More
Dakota was very helpful and friendly. She kept me updated on the status of my truck throughout the service visit. The repairs were completed to my satisfaction. She kept me updated on the status of my truck throughout the service visit. The repairs were completed to my satisfaction. More
Great service. Professional customer service and fast repair time. Would recommend to anyone needing assistance from sales to service. Professional customer service and fast repair time. Would recommend to anyone needing assistance from sales to service. More
As always the Moore Buick GMC service team set me up with same day service and had me out of the dealership in an hour. Highly recommend this team and very grateful for my service rep. same day service and had me out of the dealership in an hour. Highly recommend this team and very grateful for my service rep. More