Moon Township Honda

I had a positive sales experience working with Jon. I saw the vehicle that I wanted on the website and quickly scheduled a test drive and he answered all questions which I had on the vehicle. the vehicle that I wanted on the website and quickly scheduled a test drive and he answered all questions which I had on the vehicle. More

Gary was great to work with as was the finance lady(she was a true gem and did all she could for me). After not budging in price it would have been nice after driving 90 miles one way to purchase a vehicle was a true gem and did all she could for me). After not budging in price it would have been nice after driving 90 miles one way to purchase a vehicle if they would if thrown in a nice gift of some sort. Instead I drove off with only 3 out of 4 floor mats in a $28000 vehicle. More

Horrible experience. Do not ever use this place for service! I brought my mother's Fit in for the airbag recall, and thought i should go ahead and get it inspected, since Do not ever use this place for service! I brought my mother's Fit in for the airbag recall, and thought i should go ahead and get it inspected, since it was due. Dropped the car off in the morning and caught their shuttle to work. they called a little after lunch and tried to tell me that the brake pads were 'stuck' in their brackets - and they would have to remove, clean and lube them, and reinstall. this would be $90. I said 'are the pads still serviceable to pass inspection?', they said 'yes' -- so i said go inspect it then. The person calling said they couldn't do the inspection without doing this; so I said 'well put it back together and i'll take it to a real garage', to which they curtly cut the call off, and then called two hours later to say the car was done. In PA, the safety inspection includes visually inspecting the brake lining and rotor or drum to ensure it has enough lining, and parts are not too worn -- and if the brakes were stuck in their brackets, they frankly would not work (if you know anything about brakes) Best part, they refused to inspect the car (and i refused to pay); and they messed around with every control in the car, changing the radio stations and climate control settings and steering wheel -- as if they were a bunch or pre-schoolers! I would advise anyone to stay far away from this place. More

Go elsewhere Bought a used 2013 Honda CRV...they didn’t give it a once over before selling it to me...one of the headlights are out, tire pressure indicator light Bought a used 2013 Honda CRV...they didn’t give it a once over before selling it to me...one of the headlights are out, tire pressure indicator light is on and the compass needs calibrated...trying to get an appointment is a joke. If I have to pay to fix these, I’ll take the car elsewhere. Supposed to be a certified used car. More

Sales & Service Tried to buy new Honda there twice - salesman was out of touch. Had his own agenda. Service department is fairly good, if you can get an appointment. Tried to buy new Honda there twice - salesman was out of touch. Had his own agenda. Service department is fairly good, if you can get an appointment. Their facility is far too small! More

You've been warned I wish I could give them zero stars. My Honda has less than 11k miles on it and the tires are shot. I called Honda and they said I had to call Fires I wish I could give them zero stars. My Honda has less than 11k miles on it and the tires are shot. I called Honda and they said I had to call Firestone so I did. Firestone gave me a new set of tires for 50 percent off but they also did an alignment check. The front alignment was OK but the back was off and there is no adjustment for the back so Firestone recommended I go back to Honda. So I went to this Honda service department and showed them the printout from Firestone. I was informed that they would have to double check the alignment before they could do anything and had me make another appointment to bring the car in. When I took the car back to Honda service I was THEN informed that I would have to PAY for the alignment check. They refused to contact Honda about the problem. I was never informed there would be any charge when I made the appointment. The so-called Service Manager was rude and uncaring. He told me he could not do anything until I paid for an alignment. When I asked what he would do if it proved that the first alignment was correct, he didn't have an answer. He also told me that I may have hit a pothole that did not affect the adjustable front alignment, but only affected the non-adjustable rear alignment. Also the alleged pothole did not hurt the tire or rim. Sound like BS? P.S. This brand new car also had the battery go dead 3 times for no obvious reason (had to call road service). You have been warned.. Don't buy a Honda and especially stay away from this Dealer for your service. More

Rude slow service My wife went in for schedule oil change. Visit took two hours and any inquiry she made was met with rude comments. She told them not to wash car it wa My wife went in for schedule oil change. Visit took two hours and any inquiry she made was met with rude comments. She told them not to wash car it was raining. Just to make appt longer they washed it anyway. More

Honda moom service center is a joke I would never ever recommend honda moon service center to anyone. This place is a joke with horrible customer service and have no idea what they are d I would never ever recommend honda moon service center to anyone. This place is a joke with horrible customer service and have no idea what they are doing. I took my car in for a repair that the warranty was suppose to cover. They said it would be an hour and it will be done. I droped of off first thing off in the morning and waited till 430 to call them and they said it wasnt done yet. Then they said they will be charging me for extra items they found. I have work in the morning and they cant get me a rental because they wait till the last minute to not even call me. They do not do loaner cars this place is an absolute joke and i would not recommend it to my worst enemy. More

Go Elsewhere Wish I had read the reviews before I went here. The damage is done now since I bought the 2017 Pilot back in April of this year. They do talk down t Wish I had read the reviews before I went here. The damage is done now since I bought the 2017 Pilot back in April of this year. They do talk down to you, they do get upset when you want to make a deal on the price, they do either sell the car or move it somewhere then tell you it is no longer available, they do not return phone calls. There are better dealerships out there that will treat you with respect and will genuinely be interested in selling you a vehicle. No I would not recommend this dealership to anyone and no I will never return. More

PLEASE READ.. My son grandfather passed away and left my son his 2007 accord v6 to learn to drive ect.. That side of the family are big honda buyers.. when taking the plate off the bolts broke off and need son his 2007 accord v6 to learn to drive ect.. That side of the family are big honda buyers.. when taking the plate off the bolts broke off and need drilled and tapped. Moon honda was the closest and who I planned on using. They did a good job at a reasonable rate but when I asked about the spare key fob needing maybe a battery replaced I was told it needed programmed ect. The cost would be close to 100 dollars I said no its just a spare. Than being a v6 his grandfather had bought a new honda factory belt water pump ect all honda parts before going there I looked online honda north has a special to do the job parts included 599 dollars but again I asked moon honda told them I had all factory parts they told me a bit over 600 I could not understand that because the parts alone were 300 dollars well anyways I checked with parts on a needed part very nice people but did not have the part in stock said shady side honda had one but they could have it there tomorrow we decided to just ride to shady side while there I asked parts about the spare key fob the guy said no problem he walked out to the car put it in the ignition turned and hit a button three times and it worked I was shocked it took him 2 mins. I asked what I owed he said nothing I was like wow. So I decide to ask service about the belt and pump ect job. explained about having parts and honda norths coupon he said it about 5.8 hr job but they would work with me when I was ready probably around 500 or a bit under he would talk to his manager when ready. Bottom line moon honda does not care about business or customers and I am sure and hope people honestly read this and go to shady side honda where if nothing else you will feel as if you are important. Thank you if you took the time to read this oh and moon honda never responded or listened to my complaint that I feel was valid. Again thank you. More